Industry Research Paper: Telecommunications in Business

This research paper examines the role of telecommunications in the business operations of two companies: Marks and Spencer, a multinational retailer, and Mad Mex Mexican restaurant, a smaller-scale food service provider. The paper analyzes the current scenario, risk management, business management, communication measures, and security measures implemented by both companies. It also explores future requirements and recommendations for improving their telecommunications infrastructure and strategies. The paper highlights the importance of telecommunications in enhancing production management, revenue management, and customer service in both large and small businesses.