Influence of Digital Marketing on Consumer Buying Behaviour: A Case Study of Timeless Travels Ltd

[RESEARCH PROJECT]
An analysis on influence of digital marketing on buying behaviour of consumers with reference to
Timeless Travels Ltd

Table of Contents
TASK 1- WRITTEN RESEARCH PROPOSAL..................................................................................3
RESEARCH TITLE................................................................................................................... 3
INTRODUCTION....................................................................................................................3
RESEARCH PROBLEM............................................................................................................3
RESEARCH QUESTIONS.........................................................................................................4
HYPOTHESIS......................................................................................................................... 4
AIM.......................................................................................................................................4
OBJECTIVES.......................................................................................................................... 4
1.2 RATIONALE FOR THE RESEARCH.....................................................................................5
1.3 LITERATURE REVIEW.......................................................................................................6
1.4 RESEARCH METHODOLOGY FOR DATA COLLECTION AND ANALYSIS.............................8
RESEARCH DESIGN................................................................................................................8
ETHICAL CONSIDERATION.................................................................................................... 8
LIMITATIONS OF THE RESEARCH..........................................................................................9
1.5 ACTION PLAN................................................................................................................10
GANTT CHART.................................................................................................................10
STRATEGY....................................................................................................................... 12
TASK 2- WRITTEN REPORT......................................................................................................13
2.1 IMPLEMENTATION....................................................................................................... 13
2.2 DATA COLLECTION........................................................................................................15
2.3 DATA ANALYSIS............................................................................................................ 16
TASK 3 - WRITTEN REPORT.....................................................................................................26
3.1 RESEARCH EVALUATION TECHNIQUE...........................................................................26
3.2 EVALUATION OF OUTCOMES...................................................................................27
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3.3 FUTURE CONSIDERATION.............................................................................................28
SIGNIFICANCE OF RESEARCH INVESTIGATION................................................................28
APPLICATION OF RESEARCH...........................................................................................28
RECOMMENDATIONS.....................................................................................................29
FUTURE RESEARCH AREAS..............................................................................................29
TASK 4 – POSTER.................................................................................................................... 30
4.1 POSTER PRESENTATION................................................................................................30
REFERENCES........................................................................................................................... 31
APPENDIX............................................................................................................................... 34
QUESTIONNAIRE.................................................................................................................34
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TASK 1- WRITTEN RESEARCH PROPOSAL
RESEARCH TITLE
"An analysis on the influence of digital marketing on the buying behaviour of consumers with
reference to Timeless Travels Ltd”
INTRODUCTION
Digital marketing is referred to the process of buying as well as selling products, information
and services using computer networks and also internet. An individual uses social media
apps, internet, websites and other digital technology in their day-to-day life. With the
advent of digital marketing, information can be acquired by the consumer for purchasing a
product or share their experiences with the family members living far away, friends,
relatives and many others (Ye, et al. 2011).
The boom of digital marketing has transformed the tourism industry and also changed the
business models, customer bases, revenue streams and even the supply chain. Even there
are significant and continuous changes in the buying behaviour of the consumers resulting
in the customer-oriented market environment (Ye, et al. 2011). It is been challenging for the
tourism industry to correspond to the changing preferences and requirements of the
present consumer market. The buying behaviours of the consumers’ change frequently, in
order to follow the current trends and perception as per the changing time.
Through digital marketing, different channels and techniques such as digital marketing
websites, social media apps and interactive marketing are used by most of the travel agents
or tourism organisations to reach the target customers (Peng, et al. 2013). Tourism
organization uses this new form of marketing that is digital marketing in order to acquire the
opportunities to communicate with their potential customers. Internet and IT systems are
used by the digital market that helps in making a better traditional marketing tool.
RESEARCH PROBLEM
There are continuous changes in the taste and preferences of the travellers in travel and
tourism industry and travel organization have to cope with the changes in these customer-
oriented market environment (Ho, et al. 2012). The buying behaviour of the travellers and
tourists affect the profitability and success of the travel organizations such as Timeless
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Travels. Therefore the problem of this research is to analyse the influence of digital
marketing on the buying behaviour of consumers with reference to Timeless Travels Ltd.
RESEARCH QUESTIONS
1. What are the uses of digital marketing tools in activities related to the marketing of
Timeless Travels Ltd?
2. To what extent does the digital marketing influence the buying behaviours of the
travellers and tourists?
3. What is the relationship between the changing buying behaviours of travellers and
tourists and digital marketing of Timeless Travels Ltd?
HYPOTHESIS
 There is no substantial connection between the education qualification of travellers
and awareness regarding digital marketing.
 There is no substantial connection between the monthly income and tourism
product preference for buying through digital channels.
 There is no substantial connection between buying the tourism product using digital
channel and satisfaction of the customers.
AIM
The research aims to analyse the influence of digital marketing on the buying preferences of
consumers with references to Timeless Travels Ltd.
OBJECTIVES
The research objectives are mentioned below:
1. To ascertain the usage of tools and techniques of digital marketing in the marketing
activities of Timeless Travels Ltd.
2. To analyse the influence of digital marketing on changing buying behaviour of
travellers and tourists.
3. To identify the link between the digital marketing and customer satisfaction among
the travellers and visitors.
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1.2 RATIONALE FOR THE RESEARCH
Since the innovation of digital technology, the tourism market has observed the rapid
changes in the tastes as well as preferences of travellers and tourists. It has become difficult
for the traveller to deal with the changing requirements of customers. One of the major
changes in the expectations of customers is the change in buying behaviour (Cohen, et al.
2014). The marketing department of the tourism organizations is invariably affected by the
changing buying behaviour of consumers. Therefore the rationale of the research is to
understand the usage of digital marketing and its influence on the buying behaviour of
consumers.
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1.3 LITERATURE REVIEW
The services providers and consumers in tourism are largely impacted by the internet. This
article analysed the journals and research published on tourism over the past 10 years and
classified the major focus areas regarding the impact of the internet on tourism. Website
analysis, information and internet marketing are the most common topics of the researches
that are classified into 7 topic areas (Standing, et al. 2014). The common research topic is
the Internet-related issues in the tourism industry, however, this articles suggests to
conduct a more research-based case study in order to identify the organizational
perspectives and also e-business so as to form best practice by learning from mistakes made
in the organization.
Xiang, et al (2015) stated that the sustainability of business success depends on the ability of
the firm in understanding the capitalising the behaviour trends of the consumer. This paper
examines the use of the internet by American Travellers. There is a saturation period in the
adoption of the internet, however, online travel agencies are some traditional channels that
continue to dominate travel planning. It is seen that there is an important bifurcation in the
travel population where there is no change in the usage pattern of online tools by
traditional online consumers however emergent information sources and transaction
channels are being adopted by sizeable groups.
Sparks, et al (2013) stated that the tourism product purchases are highly affected by the
online review sites that provide progressively important sources of information. This study
tested the influences of online posting on the four consumer’s belief and these, in turn,
affects the attitudes and purchase intentions. It comprises the comparison of posts between
tourists and managers. The post contains a comparison of vague and specific content. It was
found that specific information that is posted by the customers are treated as most useful as
well as trustworthy by tourist and influences their purchase intentions.
Pappas (2016) stated that there is interrelationship in between the marketing impacts,
perceived risk factors along with their impact on the product as well as web-vendor
consumer trust. The study aims to focus on the perspectives of the holidaymakers regarding
the use of internet bookings for their holidays. It was revealed through findings that the
trust of the consumer is influenced by the product and e-channel risks thereby revealing the
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relationship between internets perceived risk and the marketing strategies. Also, products
and e-channel consumer trusts influence the online purchasing intentions.
According to Gao and Bai (2014), there is insufficient knowledge between the relationship of
website atmospheric cues as well as flow experience. The stimulus-organism-response
framework is used to examine the consumer perceptions’ impact of website atmospheric
cues that are effectiveness, informativeness and entertainment on the flow development
and their subsequent impact on the purchase intentions as well as satisfaction. It was found
that the S-O-R framework validates the online tourism context. It also indicates that all the 3
website atmospheric cues mediate flow experience with regarding the purchase intention as
well as satisfaction with a travel website.
Hudson and Thal (2013) stated that the consumer decision process is fundamentally
changed due to social media. It describes the emergence of consumers’ engagement with
brands in the last decade. It describes the new journey of consumer decision in all the
sectors of the travel industry and also describes the benefits of using social media
engagement by the savvy tourism marketers.
The marketing and communication of tourism destinations as well as businesses are
revolutionised by online social media. There are both challenges as well as opportunities for
using online social media for tourism industry (Sotiriadis and Van Zyl, 2013). There is an
increase in usage of e-word-of-mouth and online recommendations or reviews regarding
the tourism services. This study aims to develop a conceptual framework to understand the
digital communication foundations. It also investigates the validity of digital communication
by examining its influences on the tourism consumer behaviour (Sotiriadis and Van Zyl,
2013). It revealed that the decision making of tourist are affected by the factors and also
indicate that social media can be widely used as a marketing channel in the integrated
communications marketing of tourism services.
Xiang, et al (2015) documented the impact of the internet on the social plus economical life
of individuals. This study defines the significant changes that occurred in the internet usage
by American travellers using the series of national surveys carried out over the time period
of 6 years between 2007 and 2012. Different key trends are pointed to the results of using
the internet by the travellers. It suggests that the travellers are increasing bifurcated
between the ones who use the internet for standard travel products and the ones who are
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