Influencing Stakeholders in Human Resource Management - Desklib

This presentation discusses the importance of relationship management in HRM, identifies stakeholders and their needs, relevant theories and models, and recommendations for Amex Logistics Limited. The presentation also covers issues faced by the company, such as sexual harassment and pay discrimination, and how to make relations management more effective.

Human Resource
Management

Table of Contents
 INTRODUCTION
 TASK
 Brief discussion about the issues faced by company
 Identify the Stakeholders with their specific needs
 Relationship is more important for HR project manager to their success of their policy and
implementation
 What the implication of these relationships are in relation to their success of their project,
HR team and the organization
 Relevant theories and models
 Making of relations management more effective in the company, Amex Logistics Limited
 Recommendations
 Conclusion

INTRODUCTION
Relationship management is the strategy where organisations
focuses to maintain the good relationship with their employees and
customers. It is essential for the organisation to maintain the
effective relationship with their employees which further help
them to retain their employees for longer period of time. There are
various kinds of strategies which can be applied by the company to
maintain good relationship within their organisation like effective
communication, allowing employees in decision making process
and many others. Amex Logistics Limited is UK based
international company whose branches are located in Asia, Europe
and USA.

Brief discussion about the issues faced by company
In context of Amex Logistics Limited, they mainly face three
issues as per given case study and those three issues are
mentioned below-
 Increase in sexual harassment- This is unlawful act where
seniors or team mates harass the person because of that
person's gender. In context of the chosen organisation, within
last 12 months they receive the complaints about sexual
harassment from their employees especially from female
workers.

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 Increase in pay discrimination cases- This is the issues
which is faced by most of the organisation. Here, the same
level of employees will get different salaries due to
favouritism. In context of Amex Logistics Limited, their
few of the employees are having lower salaries than others
who are working at same designation.

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 Low morale among some employees- Due to increase in
sexual harassment and other unlawful activities in the
organisation the employees get demotivated due to which their
performance can be impacted in negative manner. If employees
are having low morale than they will not work productively and
effectively for organisational growth.

Identify the Stakeholders with their specific needs
The stakeholders are the person who help the organization
to run their business operation in the market. The
stakeholders are the employees, shareholders, customer,
suppliers, etc. for the organization. This all stakeholders are
very essential for the organization and management need to
take care of all. Then only management can run their
organization process smoothly in market. The Amex
Logistics Limited have their stakeholders in there
organization is HR manager and employees which is
mentioned in the case study

Relationship is more important for HR project manager to their
success of their policy and implementation
In organization there is most important things is relationship between the
employees and HR. If in organization employees is having good
relationship with the HR then employees feel comfortable in the
organization. The HR need to make good communication with their all
employees in the organization. So that if they faced any problem they
freely go and discussed their problem with HR. This will also help HR to
know the problems which is arise in the organization. The HR need to find
solution for the problem and employees is able to perform their assign
duties in the organization. The HR also need make an effective policy for
the employees in the organization so that employees feel comfortable in
the organization.

What the implication of these relationships are in relation to their success of
their project, HR team and the organization
The relationship of management relation is very effective for their relations
to their success of their project, HR team and their organization. The
problem which arise in the organization due to the sexual harassment, Pay
discrimination, Lack of moral, employees dis-satisfaction, etc. this all will
impact the relation of the employees in the organization. If employees feel
uncomfortable in the organization then management will not able to
accomplished the objectives of the organization in the market. The HR
manager need to prepare the policy in the organization which will resolve the
problem in the organization. In organization the employees morality must be
positive then only they work their assign task with more sincerity and
responsibility.

Relevant theories and models
There are various theories and models that are present for considering and making of the relations
between the management and the employees stronger and effective for the business organisation,
here in the context with the Amex Logistics Limited. Some of the mainly relevant theories of
employee relations that can be used by the Amex Logistics limited are unitarist, pluralist and Marxist
perspective. These are used with the main aim to making better and stronger the relations in an
enterprise. Theories and models that are relevant to the case study of Amex Logistics limited are
explained and discussed below in its context:
 Unitarist theory: This theory is used in stating that all the members that are present in the
business organisation have an equal share as well as have a same interest in the operations and
functioning of the organisation. It also states that the employees are homogeneous in the entity. It
is also used in clarifying and stating that the third parties are viewed as of irrelevant importance

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Pluralist theory: This theory has an assumption that there is presence
of individuals in a business organisation and they thereby form a group
in organisation. These individual groups have their own possession of
different aims and motives along with interests as well as different
leaders of their teams or groups. There is possibility and complete
chances of differences in their choices and preferences. There is
presence of conflicts and competition within these groups as a result of
which there are tensions and conflicts that arise within the management
of Amex Logistics limited.

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 Marxist theory: This theory was made with the main motive to be
seen as largely as a critique or a loophole that is present in the human
relations that are there in the business organisation. It is observed that
there is absence of proper rational system in the organisational
structure as these needs to be utilised in the most efficient and
effective manner. Instead of these, there is a presence of power
designs and systems that are made or implemented or formulated or
designed with the main aim or motive of maximizing all the control
as well as profitability of the business organisation.

Making of relations management more effective in the company,
Amex Logistics Limited
There are various HRM policies and practices that help a
business organisation in the operating and performing
effectively and efficiently within as well as outside the business
entity. These practices and policies that are adopted by an entity
may vary and differ from one organisation to another.

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The employees and other staff members need to should be compensated
and remunerated fairly and honestly, as with the aim of keeping in mind
two important things like the different needs and wants of the staff
members and employees along with the pay scale of Amex Logistics
limited. There should also be offering of qualitative employee incentives
and benefits in regular interval. This is also another HRM practice and
policy that is helpful for Amex Logistics limited in the retaining of
employees for a longer period of time.

Recommendations
These recommendations are described as follows:
 Creating and maintaining proper pay scaling goals: Different goals and programs
needs to be made for the fair and honest paying of salaries and other remuneration
to the employees of Amex Logistics limited company.
 Creating best training program for good behaviour: Every organisation operates
and functions differently from one another in one or other way.

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 Collecting and taking feedbacks on regular time interval: There is a need for a different
team that should be dealing and checking with problems, issues as well as grievances
and feedbacks. These feedbacks are used for improving the working, functioning and
operating of Amex Logistics limited company and this collection and proper checking
of regular feedback will result in strengthening of the talented and skilled employees
along with great outcomes and results in Amex Logistics limited company.
 Proper follow up of code of conduct: Amex Logistics limited company needs to see
that there is proper and great follow up of the pre determined set of code of conduct for
all the employees and staff members that are working or operating in Amex Logistics
limited company. This code of conduct is important for good nature and completely
human behaviour within and outside the Amex Logistics limited company.

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 Separate department for problem solving: The
Amex Logistics limited company needs to make
and build a separate department in its company for
addressing the issues, problems, and grievances
that are related with the sexual harassment issues
that have increased in the company. There should
be also a separate team that should only be made
for addressing the problems and issues of the
female employees and staff members in the
Amex Logistics limited company.

Conclusion
From the above information it is concluded that the
managers are required to maintain effective relationship
with their employees so that their overall growth will be
enhanced. It is essential for the management team to focus
on the issues faced by their employees and make effective
strategies to mitigate them for the well-being of their
working environment. Few of the issues faced by
employees at different organisations are sexual
harassment, pay discrimination and many others.

REFERENCES
 Aboramadan, M. and Karatepe, O.M., 2021. Green human resource management,
perceived green organizational support and their effects on hotel employees’ behavioral
outcomes. International Journal of Contemporary Hospitality Management.
 Acquah, I.S.K., Agyabeng-Mensah, Y. and Afum, E., 2020. Examining the link among
green human resource management practices, green supply chain management
practices and performance. Benchmarking: An International Journal.
 Adla, L., Gallego-Roquelaure, V. and Calamel, L., 2019. Human resource management
and innovation in SMEs. Personnel Review, 49(8), pp.1519-1535.

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