Information about Academic Essays
This study evaluates the impact of service quality on customer satisfaction in the banking sector in Riyadh, Saudi Arabia using the SERVQUAL model. The study finds a positive relationship between assurance, empathy, and responsiveness, but no significant effect on customer satisfaction.
26 Pages3021 Words474 Views
Added on 2023-04-05
About This Document
This article provides information about academic essays and their impact on service quality. It analyzes the theories, sample and unit population, methodology, and findings. The objective is to evaluate the impact of academic essays on the quality of service provided by banks. The study focuses on the population of customers in Saudi Arabia. The article highlights the importance of academic essays in improving the quality of service and customer satisfaction.
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Article Summary on Banking Sector Customer Satisfaction and Service Quality
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