Leadership and Management: Information Management Report

This document is a report analyzing an information management system, focusing on various aspects of its implementation and effectiveness. It includes an evaluation of an intranet system's strengths and limitations, offering recommendations for improvement. The report addresses staff training needs, proposes learning activities, and discusses the resources required. It also covers the development of a PowerPoint presentation for training reception staff on using the system, including monitoring and documentation of the training session. Furthermore, the report explores relevant legislation, codes of practice, and national standards related to privacy, freedom of information, and knowledge management. It outlines workplace policies and procedures, including records management, information management, customer service, and commercial confidentiality. The report also includes a checklist to ensure the integration and accessibility of policies, and addresses implementation issues such as outdated policies and internet downtime. The assignment demonstrates the ability to manage an information or knowledge management system within a leadership and management context.

Running head: INFORMATION MANAGEMENT
INFORMATION MANAGEMENT
Name of the Student
Name of the University
Author Note

INFORMATION MANAGEMENT 1
Discussions
The intranet system has provided very good results for the organizations.
 The strengths of the system are that the system provides greater services to the customers
and thus the complaints are less from the customers regarding the inconsistency of the
staffs (Odokuma and Azorji 2017). Greater adherence to the policies and the procedures
of the company and more knowledgeable and competent staff at the reception.
 The limitations of the system are that it causes inconvenience at the reception desk due to
the slow internet. The limitations are that the system is not efficient enough and the speed
of operations of the system is not good (Hernandez et al 2017). The system provides good
results but the speed at which the result is provided in not fast.
 The system is effective in accomplish the goals that is it can produce results according to
the operations of the company (Rammutloa 2017). The customer services that the system
provides are excellent and there are no complaints of the customers. The system is
effective enough but the speed of the system should be upgraded in order get more
accurate results and the company can earn more profits and revenue.
 The recommendation that can be provided for the improvement of the system is that the
speed of the system must be increased in order so that the company can provide excellent
customer services to the clients and at a better speed (Roman 2016). The system will be
efficient and it will help to increase the revenue and the profit of the company.

2INFORMATION MANAGEMENT
References
Hernandez, B., Herrero, P., Rawson, T.M., Moore, L.S., Charani, E., Holmes, A.H. and
Georgiou, P., 2017, February. Data-driven Web-based Intelligent Decision Support System
for Infection Management at Point-Of-Care: Case-Based Reasoning Benefits and Limitations.
In HEALTHINF (pp. 119-127).
Odokuma, E.E. and Azorji, I.E., 2017. Development of an Intranet-Based Workplace
Productivity Enhancing Enterprise Social Networking Tool. International Journal, 7(3).
Rammutloa, M.W., 2017. Application of the DeLone and McLean’s model to assess the
effectiveness of an intranet in an open distance learning library (Doctoral dissertation,
Stellenbosch: Stellenbosch University).
Roman, R., 2016. Community-based recommendations to improve intranet users'
productivity.