Information System Management for Travel & Tourism

Added on - 21 Apr 2020

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Running head: INFORMATION SYSTEM MANAGEMENT FOR TRAVEL & TOURISMInformation system management for Travel & TourismName of the Student:Name of the University:
1INFORMATION SYSTEM MANAGEMENT FOR TRAVEL & TOURISMTable of Contents1.0 Introduction................................................................................................................................22.0 Disruptive Technologies as related to the travel & tourism industry........................................23.0 Ways of Disruptive Technologies change the methods of conducting business, whencompared to the old ‘Bricks and Mortar’ businesses.......................................................................44.0 Who benefits of Disruptive Technologies in travel and tourism industry.................................55.0 Benefits associated with the use of mobile applications, alerts and mobility whenselling/buying travel & tourism services.........................................................................................66.0 Disadvantages of information system and analyzing security issues........................................86.1 Disadvantages of information system used in travel industry...............................................86.2 Analyzing the security issues in travel and tourism industry................................................86.3 Profitability of the travel and tourism industry......................................................................97.0 Conclusion.................................................................................................................................98.0 Recommendations....................................................................................................................10References......................................................................................................................................12
2INFORMATION SYSTEM MANAGEMENT FOR TRAVEL & TOURISM1.0 IntroductionLaw, Buhalis and Cobanoglu (2014) stated that disruptive technology displaced theestablished technology and created a new industry. Cloud computing is most significantdisruptive technologies into the world which displaced the traditional communication network.Some of the examples of disruptive technologies are that the personal computer has displaced thetypewriter and it changed the way of communication. The operating system has resulted intorapid development of personal computing. Cell phones are used to call people from anywhereand emails are used to communicate with others which displaced the letter writing.The report is based on critically analyzing the disruptivetechnologies into the “travel andtourism industry”. It also investigates the way which changes the methods to conduct business.There are many benefits of disruptive technologies by using of mobile application and mobilityinto travel and tourism services. Apart from the benefits, there are disadvantages of thetechnology such as security issues.2.0 Disruptive Technologies as related to the travel & tourism industryTourism industry is delivering greater services for longer time with improvement over thetourism movements and consumer preferences.Schegg and Stangl(2017) analyzed disruptivetechnologies have biggest impact on the travel and tourism industry due to grow into the Internetof Things (IoT) along with digital technology. Through utilization of Smartphone into theselected industry, the passengers can remote check-in, get news on real time travel, messaging,paperless boarding passes, GPS and others. The Smartphone has changed the travellingexperiences of the passengers by providing them free Wi-Fi in their journey in order to improve
3INFORMATION SYSTEM MANAGEMENT FOR TRAVEL & TOURISMover the passenger flow (Xiang, Magnini and Fesenmaier 2015).At the airport security,biometrics through facial, iris recognition and fingerprint improves the safety of the airport.Today, the aircraft of the passengers are 70 percent fuel efficient per seat kilometre as comparedto the 1960s due to development of materials like carbon fibre which made the parts of aircraftlighter as well as stronger. Use of materials such as “carbon fibre and quartz fibre reinforcedplastic, glass fibre as well as weldable aluminium alloys resulted into invention of largestpassenger airlines.Chung, Lee and Han(2015) argued that technology has shifted balanceamong business as well as customer across the travel and tourism industry.Mason(2015) mentioned that the way the passengers are making travel bookings facedwide range of disruptions. The technology improves the communication process, saves time andcash. It helps to exchange and delivery of information from one point to another in short periodof time. The travellers are using of internet to search of their desired destinations and bookingsof flights, hotels online. Most of the travellers are using of advanced technology for bookings,visas and others.Wang, Xiang and Fesenmaier(2016) analysed 85 percent of the passengers aredoing online search before booking. The travel and tourism industry observed that due to accessof internet for online booking, it increases the array of destinations. Communication technologyplays a key significant role into the industry as modern tourism turns round the capability oftourist destinations to interact with the possible visitors and the capability of those who arrive attheir destinations (Standing, Tang-Taye and Boyer 2014).Therefore, use of websites, mobileapplications, social media and booking platforms provide opportunity to engage as well asconnect with the passengers which allow an enhancement of the travel experiences.
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