Information System Project Management

This report is about the project management of constructing a temporary entertainment venue for a rural themed festival at Sorrento Quay. It includes scope statement, stakeholder management plan, benefit analysis, work breakdown structure, risk analysis, Gantt chart and cost baseline.

Running Head: INFORMATION SYSTEM PROJECT MANAGEMENT
Information System Project Management
Name of the Student
Name of the University

1INFORMATION SYSTEM PROJECT MANAGEMENT
Table of Contents
1. Scope Statement...........................................................................................................................3
1.1 Project Owners...................................................................................................................3
1.2 Mission..............................................................................................................................3
1.3 Assumptions......................................................................................................................3
1.4 Requirements.....................................................................................................................4
1.5 Boundaries.........................................................................................................................4
1.6 Constraints.........................................................................................................................4
1.7 Deliverables and Acceptance Criteria...............................................................................5
1.8 Net Present Value..............................................................................................................5
2. Stakeholder Management Plan....................................................................................................6
2.1 Stakeholder Register..............................................................................................................6
2.2 Stakeholder Management Strategy........................................................................................8
2.3 Stakeholder Analysis Matrix.................................................................................................9
2.4 Procurement Management Plan...........................................................................................10
2.5 Human Resource Management Plan....................................................................................11
2.6 Communication Plan...........................................................................................................12
3. Benefit Analysis and Net Present Value Analysis.....................................................................12
4. Work Breakdown Structure.......................................................................................................14
5. Bottom-Up Budget.....................................................................................................................18
6. Risk Analysis.............................................................................................................................22
7. Gantt Chart.................................................................................................................................25
8. Critical Path...............................................................................................................................26
9. Cost Baseline Including Contingencies.....................................................................................27
9.1 Cost Baseline.......................................................................................................................27
9.2 Cost Baseline Graph............................................................................................................31
Bibliography..................................................................................................................................32

2INFORMATION SYSTEM PROJECT MANAGEMENT
1. Scope Statement
1.1 Project Owners
Client: Sorrento Quay Festivals Association
Landscape Company: Sorrento Quay and Boat Harbour Landscaping
1.2 Mission
The mission of this project is to construct a temporary entertainment venue at Sorrento
Quay for a rural themed festival that will include a centre stage and seats for 100 people. The
entertainment venue should be available for use for 16 days and after the schedule, the venue
will be cleared.
1.3 Assumptions
The primary assumptions made while preparing the plan for this project are as follows.
 There will be no adverse weather conditions during the entire project.
 The terms of contract regarding the execution of the contract will be agreed with
the contractor without any major complications.
 Sufficiently skilled personnel and workers will be available for executing the
project with best quality within the specified timeline.
 License will be granted by the local government for the execution of the project
and building the entertainment venue at the site.
 The site will be suitable for building the entertainment venue and will not
negatively impact the environment.

3INFORMATION SYSTEM PROJECT MANAGEMENT
 There will be sufficient space for the stage, 100 seats for spectators, snacks and
drinks stands and car parking.
 The venue will be easily accessible and connected to main road.
 The entire site can be cleaned up within a few days after the event.
1.4 Requirements
The following are the requirements specification for the project.
An event stage for performances that is 200 square feet in size
Spectator sitting around three sides of the stage (for 100 sitting spectators)
Sufficient covering on top for protection against rain, dust and others
Five snacks stalls and five drinks stalls
Two ticket counters at two gates
1 acre space for car parking
1.5 Boundaries
As per the initial agreements for the project, the boundaries will be as follows.
Saturdays and Sundays will be holidays and for the rest of the five days of the
week, work hours will be 8 AM to 6 PM.
Entire site work will be done within the boundary placed during site renting and
no work will be extended beyond the boundary.
All temporary setups will be placed so that they can be easily removed after the
event is over.

4INFORMATION SYSTEM PROJECT MANAGEMENT
1.6 Constraints
As per the initial analysis, there are several constraints in the project. These constraints
are listed as follows.
 The overall time period provided for the execution of the project is extremely
limited and there is no scope for further extension or buffer time as the event
starts immediately after the project.
 The budget of the project is a constraint as the client has provided a limited
amount of funds.
 Receiving the license for the project may be a constraint as the government may
not permit the construction of the event site that will be used for a 16-day long
festival.
1.7 Deliverables and Acceptance Criteria
The deliverables of the project are as follows.
 Setting up of the performance stage for the event at the site
 Setting up of spectator seats for 100 people
 Setting up of drinks, snacks and souvenir stalls
 Setting up of parking space near the venue
 Setting up of emergency medical relief camp
 Installation of safety equipments like fire extinguisher
 Decoration of the entire venue
 Installation of ticket booth

5INFORMATION SYSTEM PROJECT MANAGEMENT
1.8 Net Present Value
From the overall calculations, the overall net present value (NPV) is $200,291 (Detailed
calculation is shown in the attached excel sheet).
2. Stakeholder Management Plan
2.1 Stakeholder Register
Project Title: Construction of Temporary Entertainment Venue Date Prepared: PLEASE FILL
Name Role Contact
Information
Requirements Expectation
s
Influence Classification
PLEASE
FILL
Project
Manager
PLEASE
FILL
Plan, manage
and control the
project
Provide
sufficient
guidance to
other
stakeholders
and get
involved in
most of the
project
High Leading
PLEASE
FILL
Finance
Manager
PLEASE
FILL
Manage
project budget
and payments
Manage
finances of
the project
efficiently
and keep
track of all
High Supportive

6INFORMATION SYSTEM PROJECT MANAGEMENT
expenses
PLEASE
FILL
Site Work
Supervisor
PLEASE
FILL
Supervisor
and monitor
project work
Report to the
project
manager
regarding
progress of
work
everyday
Medium Neutral
PLEASE
FILL
Contractor PLEASE
FILL
Assign
workers and
manage the
entire project
execution
Provide
skilled
workers and
ensure the
project is
completed
within time
Low Neutral
PLEASE
FILL
Local
Government
Council
PLEASE
FILL
Grant license
and permit for
the project and
the event that
follows
Cooperate
with the
festival
authority and
grant permit
High Resistant
PLEASE
FILL
Resource
Contractor
PLEASE
FILL
Supply
materials and
construction
vehicles
Provide
quality
materials and
construction
vehicles as
Low Neutral

7INFORMATION SYSTEM PROJECT MANAGEMENT
required
PLEASE
FILL
Security PLEASE
FILL
Provide
security to the
workers
Provide
sufficient
security to
the workers
as well as the
site at night
Low Resistant
2.2 Stakeholder Management Strategy
Project Title: Construction of Temporary Entertainment Venue Date Prepared: PLEASE FILL
Name Role Influence Impact Assessment Strategies
PLEASE FILL Project
Manager
High Interest, High
Power
Key Player Keep track of
project progress,
make changes in
project accordingly
PLEASE FILL Finance
Manager
Low Interest, High
Power
Key Player Keep track of
project expenses,
manage budget as
per requirements
PLEASE FILL Site Work
Supervisor
Low Interest, Low
Power
Keep Informed Supervise project
work at the site
PLEASE FILL Contractor High Interest, High
Power
Keep Satisfied Manage activities
of the site workers
PLEASE FILL Local Low Interest, High Keep Satisfied Monitor the project

8INFORMATION SYSTEM PROJECT MANAGEMENT
Government
Council
Power and event and
collect tax from the
event
PLEASE FILL Resource
Contractor
High Interest, Low
Power
Keep Satisfied Make payments for
resources and
vehicles
PLEASE FILL Security Low Interest, Low
Power
Keep Informed Keep informed
about project work
2.3 Stakeholder Analysis Matrix
Project Title: Construction of Temporary Entertainment Venue Date Prepared: PLEASE FILL

9INFORMATION SYSTEM PROJECT MANAGEMENT
HP-LI
Finance Manager
Local Government Council
HP-HI
Project Manager
Contractor
LP-LI
Site Work Supervisor
Security
LP-HI
Resource Contractor
Interest
Power
Figure 1: Stakeholder Analysis Matrix
(Source: Created by Author)
2.4 Procurement Management Plan
The project requires procurement of suitable materials for the construction of the
temporary entertainment event stage, seating area and facilities. Without the sufficient quality of
the materials, the overall stage set up may not be done properly or not safe for the participants or

10INFORMATION SYSTEM PROJECT MANAGEMENT
the spectators. For the purpose of procurement, a procurement manager has been appointed who
will take care of the procurement of all necessary materials. He also needs to verify the
background and reliability of the suppliers before procuring the necessary resources. As per the
initial plan, the following resources are necessary.
Resource Needed By
Temporary Stage for Performance 02/01/19
Temporary Walls for Stage Boundary 03/01/19
Equipments and Tools 01/01/19
Crane 01/01/19
Safety Equipments 05/01/19
Lights and Pyro 05/01/19
Seats 06/01/19
2.5 Human Resource Management Plan
For this project, the following human resources and staffing are required:
 Project Manager
 Finance Manager
 Site Work Supervisor
 Contractor
 Resource Contractor
 Workers
 Security
 First Aid and Medical Assistance

11INFORMATION SYSTEM PROJECT MANAGEMENT
2.6 Communication Plan
The communication plan is developed as follows.
Stakeholder Communication
Reason
When? How?
Project Manager Update project progress Every day Progress report / email
Finance Manager Update daily expenses Every day Finance report
Site Work Supervisor Update progress in site
work
Every day Progress report
Contractor Project requirements Once before project Verbal meeting
Local Government
Council
Project details Once before project Project charter
Resource Contractor Resource requirements Whenever necessary Resource list
Workers Work requirements Anytime during work
hours
Verbal
3. Benefit Analysis and Net Present Value Analysis
Cost Benefit Analysis for Construction of Event Venue
Required Materials and Resources $ 50,000.00
Wages and Stakeholder Costs $ 60,000.00
Construction Vehicles $ 15,000.00

12INFORMATION SYSTEM PROJECT MANAGEMENT
Others $ 10,000.00
Total Development Cost $ 135,000.00
Event Management $ 10,000.00
Volunteer Costs $ 3,000.00
Food and Snacks for Event Participants $ 2,500.00
Total Operational Cost $ 15,500.00
Sponsor and Donations $ 50,000.00
Ticket Sales $ 25,000.00
Total Benefit $ 75,000.00
Discount Rate Used 6.00%
Project Cost-
Benefit
Analysis
Analysis
Variables:
Discount Rate
Used 6.00%
Annual
Benefits
$
75,000.
00
Annual
Operational
Costs
$
15,500.
00
One-Time
Development
Cost
$
135,00
0.00
Year of
Project
0 1 2 3 4 5
TOTAL
S
Economic $0.00 $ $ $ $ $

13INFORMATION SYSTEM PROJECT MANAGEMENT
Benefit 75,000.00 75,000.00 75,000.00 75,000.00
75,000.0
0
Discount Rate 1.0000 0.9434 0.8900 0.8396 0.7921 0.7473
PV of Benefits $0.00
$70,754.7
2
$66,749.7
3
$62,971.4
5
$59,407.0
2
$56,044.
36
NPV of all
BENEFITS $0.00
$
70,754.72
$
137,504.4
5
$
200,475.9
0
$
259,882.9
2
$
315,927.
28
$
315,927.
28
One-Time
COSTS
$(135,0
00.00)
Recurring Costs $0.00
$
(15,500.0
0)
$
(15,500.0
0)
$
(15,500.00
)
$
(15,500.0
0)
$
(15,500.
00)
Discount Rate 1.0000 0.9434 0.8900 0.8396 0.7921 0.7473
PV of Recurring
Costs $0.00
$
(14,622.6
4)
$
(13,794.9
4)
$
(13,014.10
)
$
(12,277.4
5)
$
(11,582.
50)
NPV of all
COSTS
$(135,0
00.00)
$
(149,622.
64)
$
(163,417.
59)
$
(176,431.6
9)
$
(188,709.
14)
$
(200,291
.64)
$
(200,291
.64)
Overall NPV
$
115,635.
65
Overall ROI
0.5773
4. Work Breakdown Structure
Based on the initial estimations of schedule and budget, following is the detailed work
breakdown structure along with schedule and task dependencies.
Task Name Duration Start Finish Predecessors
Setting Up Temporary
Event Stage at Sorrento
19 days Wed 12/19/18 Mon 1/14/19

14INFORMATION SYSTEM PROJECT MANAGEMENT
Quay
Project Discussion and
Preliminary Planning
5 days Wed 12/19/18 Tue 12/25/18
Host Festival
Committee Meeting
1 day Wed 12/19/18 Wed 12/19/18
Discuss about the
Festival Event
1 day Thu 12/20/18 Thu 12/20/18 2
Select Rural Theme 1 day Fri 12/21/18 Fri 12/21/18 3
Analyze the
Feasibility of the Event
1 day Mon 12/24/18 Mon 12/24/18 4
Finalize the Event 1 day Tue 12/25/18 Tue 12/25/18 5
Project Planning and
Initiation
6 days Wed 12/26/18 Wed 1/2/19
Prepare Project Plan
for the Event
1 day Wed 12/26/18 Wed 12/26/18 6
Develop Project
Charter
1 day Thu 12/27/18 Thu 12/27/18 8

15INFORMATION SYSTEM PROJECT MANAGEMENT
Finalize Scope of the
Project
1 day Fri 12/28/18 Fri 12/28/18 9
Determine Project
Deliverables and
Boundaries
1 day Fri 12/28/18 Fri 12/28/18 9
Prepare Project
Specifications
1 day Fri 12/28/18 Fri 12/28/18 9
Finalize Project
Schedule
1 day Fri 12/28/18 Fri 12/28/18 9
Finalize Project
Budget
1 day Fri 12/28/18 Fri 12/28/18 9
Hire Contractor 1 day Mon 12/31/18 Mon 12/31/18 10, 11, 12, 13, 14
Discuss Project 1 day Tue 1/1/19 Tue 1/1/19 15
Finalize the Execution
of the Project
1 day Wed 1/2/19 Wed 1/2/19 16
Project Execution 7 days Thu 1/3/19 Fri 1/11/19
Prepare Event Ground 1 day Thu 1/3/19 Thu 1/3/19 17

16INFORMATION SYSTEM PROJECT MANAGEMENT
Place Boundary
Around the Ground
1 day Fri 1/4/19 Fri 1/4/19 19
Place Entertainment
Stage
1 day Fri 1/4/19 Fri 1/4/19 19
Place 100 Seats for
Spectators
1 day Fri 1/4/19 Fri 1/4/19 19
Install Safety
Equipments
1 day Mon 1/7/19 Mon 1/7/19 20, 21, 22
Set Up Emergency
Medical Assistance Camp
1 day Tue 1/8/19 Tue 1/8/19 23
Build Parking Space 1 day Wed 1/9/19 Wed 1/9/19 24
Decorate the Entire
Venue
1 day Thu 1/10/19 Thu 1/10/19 25
Finishing Works 0.5 days Fri 1/11/19 Fri 1/11/19 26
Hand Over the Project 0.5 days Fri 1/11/19 Fri 1/11/19 27
Project Closing 1 day Mon 1/14/19 Mon 1/14/19
Review the Project 0.5 days Mon 1/14/19 Mon 1/14/19 28

17INFORMATION SYSTEM PROJECT MANAGEMENT
Complete All Dues
and Payments
0.3 days Mon 1/14/19 Mon 1/14/19 30
Finish Sign Off 0.2 days Mon 1/14/19 Mon 1/14/19 31
The work breakdown structure is diagrammatically represented as follows.
Figure 2: Work Breakdown Structure of the Project
(Source: Created by Author)

18INFORMATION SYSTEM PROJECT MANAGEMENT
5. Bottom-Up Budget
The bottom up budget estimation for the project is as follows.
Task Name Resource Names Cost
Setting Up Temporary Event
Stage at Sorrento Quay
$59,744.00
Project Discussion and
Preliminary Planning
$10,680.00
Host Festival Committee
Meeting
Project Manager $1,200.00
Discuss about the Festival
Event
Finance Manager, Project
Manager, Site Work Supervisor
$2,760.00
Select Rural Theme
Finance Manager, Project
Manager, Site Work Supervisor
$2,760.00
Analyze the Feasibility of the
Event
Finance Manager, Project
Manager, Site Work Supervisor
$2,760.00
Finalize the Event Project Manager $1,200.00
Project Planning and
Initiation
$13,640.00
Prepare Project Plan for the Project Manager $1,200.00

19INFORMATION SYSTEM PROJECT MANAGEMENT
Event
Develop Project Charter Project Manager $1,200.00
Finalize Scope of the Project Project Manager $1,200.00
Determine Project
Deliverables and Boundaries
Project Manager $1,200.00
Prepare Project
Specifications
Project Manager $1,200.00
Finalize Project Schedule Project Manager $1,200.00
Finalize Project Budget Finance Manager $880.00
Hire Contractor Project Manager $1,200.00
Discuss Project
Contractor, Project Manager, Site
Work Supervisor
$2,520.00
Finalize the Execution of the
Project
Contractor, Project Manager $1,840.00
Project Execution $34,320.00
Prepare Event Ground Site Workers $4,000.00

20INFORMATION SYSTEM PROJECT MANAGEMENT
Place Boundary Around the
Ground
Site Workers $4,000.00
Place Entertainment Stage Site Workers $4,000.00
Place 100 Seats for
Spectators
Site Workers $4,000.00
Install Safety Equipments Site Workers $4,000.00
Set Up Emergency Medical
Assistance Camp
Site Workers $4,000.00
Build Parking Space Site Workers $4,000.00
Decorate the Entire Venue Site Workers $4,000.00
Finishing Works Site Workers $2,000.00
Hand Over the Project Contractor $320.00
Project Closing $1,104.00
Review the Project Project Manager $600.00
Complete All Dues and
Payments
Finance Manager $264.00
Finish Sign Off Project Manager $240.00

21INFORMATION SYSTEM PROJECT MANAGEMENT
6. Risk Analysis
Probability
Impact
Very Low
1
Low
2
Medium
3
High
4
Very High
5
Very Low 1 Very
Low 1
Lo
w 2
Lo
w 3
Lo
w 4
Mediu
m 5
Low 2 Lo
w 2
Lo
w 4
Medium
6
Medium
8
High
10
Medium 3 Lo
w 3
Medium
6
High
9
High
12
Very
High 15
High 4 Lo
w 4
Medium
8
High
12
Very
High 16
Very
High 20
Very High 5 Medium
5
High
10
Very
High 15
Very
High 20
Very
High 25
Source Probability Impact Priority Strategy Responsibility Review
External
Natural
calamities
like rain,
snow, etc.
2 4 8 Prepare the
site such
that the rain
water can be
easily
drained and
snow can be
Site Work
Supervisor
Ongoing

22INFORMATION SYSTEM PROJECT MANAGEMENT
cleared
Quality of
materials
provided by
the supplier
2 3 6 Check
materials
quality
during
delivery,
verify
supplier
background
Contractor Supplier
Background
Internal
Accidents
during the
construction
work
4 4 16 Ensure all
safety
measures
taken and
regulations
considered
before
proceeding
with project
work
Contractor Safety
guidelines
of project
Permit not
granted for
project
work
2 4 8 Ensure the
government
council is
informed
about all
details of
Project
Manager
Project
Charter

23INFORMATION SYSTEM PROJECT MANAGEMENT
the project
as well as its
expected
benefits
Low budget 2 4 8 Before start
of project,
ensure the
budget is
sufficient
and there is
some buffer
budget
Finance
Manager
Budget
Review
Lack of
sufficiently
skilled labor
3 4 12 Recruit
skilled labor
from
reputable
contractors
only
Contractor Skill sets of
the labor

24INFORMATION SYSTEM PROJECT MANAGEMENT
7. Gantt Chart
Figure 3: Gantt Chart of the Project
(Source: Created by Author)

25INFORMATION SYSTEM PROJECT MANAGEMENT
8. Critical Path
Figure 4: Critical Path of the Project (Marked as Red in Gantt Chart)
(Source: Created by Author)

26INFORMATION SYSTEM PROJECT MANAGEMENT
9. Cost Baseline Including Contingencies
9.1 Cost Baseline
Resource Name Work Cost
Project Manager 117.6 hrs $17,640.00
Host Festival Committee Meeting 8 hrs $1,200.00
Discuss about the Festival Event 8 hrs $1,200.00
Select Rural Theme 8 hrs $1,200.00
Analyze the Feasibility of the Event 8 hrs $1,200.00
Finalize the Event 8 hrs $1,200.00
Prepare Project Plan for the Event 8 hrs $1,200.00
Develop Project Charter 8 hrs $1,200.00
Finalize Scope of the Project 8 hrs $1,200.00
Determine Project Deliverables and
Boundaries
8 hrs $1,200.00
Prepare Project Specifications 8 hrs $1,200.00
Finalize Project Schedule 8 hrs $1,200.00
Hire Contractor 8 hrs $1,200.00

27INFORMATION SYSTEM PROJECT MANAGEMENT
Discuss Project 8 hrs $1,200.00
Finalize the Execution of the Project 8 hrs $1,200.00
Review the Project 4 hrs $600.00
Finish Sign Off 1.6 hrs $240.00
Finance Manager 34.4 hrs $3,784.00
Discuss about the Festival Event 8 hrs $880.00
Select Rural Theme 8 hrs $880.00
Analyze the Feasibility of the Event 8 hrs $880.00
Finalize Project Budget 8 hrs $880.00
Complete All Dues and Payments 2.4 hrs $264.00
Site Work Supervisor 32 hrs $2,720.00
Discuss about the Festival Event 8 hrs $680.00
Select Rural Theme 8 hrs $680.00
Analyze the Feasibility of the Event 8 hrs $680.00
Discuss Project 8 hrs $680.00

28INFORMATION SYSTEM PROJECT MANAGEMENT
Contractor 20 hrs $1,600.00
Discuss Project 8 hrs $640.00
Finalize the Execution of the Project 8 hrs $640.00
Hand Over the Project 4 hrs $320.00
Site Workers 68 hrs $34,000.00
Prepare Event Ground 8 hrs $4,000.00
Place Boundary Around the Ground 8 hrs $4,000.00
Place Entertainment Stage 8 hrs $4,000.00
Place 100 Seats for Spectators 8 hrs $4,000.00
Install Safety Equipments 8 hrs $4,000.00
Set Up Emergency Medical Assistance Camp 8 hrs $4,000.00
Build Parking Space 8 hrs $4,000.00
Decorate the Entire Venue 8 hrs $4,000.00
Finishing Works 4 hrs $2,000.00
For determining the cost baseline graph, the following table was used.
Task Task 1 Task 2 Baseline Cost Actual

29INFORMATION SYSTEM PROJECT MANAGEMENT
Cost Cost
Setting Up
Temporary Event
Stage at Sorrento
Quay
Project Discussion and
Preliminary Planning
Host Festival
Committee Meeting 1200 1200 0
Discuss about the
Festival Event 2760 2760 0
Select Rural Theme 2760 2760 0
Analyze the Feasibility
of the Event 2760 2760 0
Finalize the Event 1200 1200 0
Project Discussion and Preliminary Planning Total 10680 10680 0
Project Planning and
Initiation
Prepare Project Plan for
the Event 1200 1200 0
Develop Project Charter 1200 1200 0
Finalize Scope of the
Project 1200 1200 0
Determine Project
Deliverables and
Boundaries 1200 1200 0
Prepare Project
Specifications 1200 1200 0
Finalize Project
Schedule 1200 1200 0
Finalize Project Budget 880 880 0
Hire Contractor 1200 1200 0
Discuss Project 2520 2520 0
Finalize the Execution
of the Project 1840 1840 0
Project Planning and
Initiation Total 13640 13640 0
Project Execution Prepare Event Ground 4000 4000 0
Place Boundary Around
the Ground 4000 4000 0
Place Entertainment
Stage 4000 4000 0
Place 100 Seats for
Spectators 4000 4000 0
Install Safety
Equipments 4000 4000 0
Set Up Emergency
Medical Assistance
Camp 4000 4000 0
Build Parking Space 4000 4000 0
Decorate the Entire
Venue 4000 4000 0
Finishing Works 2000 2000 0
Hand Over the Project 320 320 0
Project Execution
Total 34320 34320 0
Project Closing Review the Project 600 600 0
Complete All Dues and
Payments 264 264 0

30INFORMATION SYSTEM PROJECT MANAGEMENT
Finish Sign Off 240 240 0
Project Closing Total 1104 1104 0
Setting Up Temporary Event Stage at Sorrento
Quay Total 59744 59744 0
Grand Total 59744 59744 0
(The actual cost part will be filled when the project is actually completed.)
9.2 Cost Baseline Graph
Project Discussion and
Preliminary Planning Project Planning and
Initiation Project Execution Project Closing
Setting Up Temporary Event Stage at Sorrento Quay
0
10000
20000
30000
40000
50000
60000
70000
80000
Baseline Cost Report
Baseline Cost Cost Actual Cost
Cost
Figure 5: Cost Baseline Curve
(Source: Created by Author)

31INFORMATION SYSTEM PROJECT MANAGEMENT
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