Information System Project Management

This document presents a proposal for automating the booking system of Frankie's Pizza to improve customer services and reduce operational costs. The proposed system is an online web-based system that allows customers to make bookings and orders online, with features such as ordering forms, inquiry forms, and a customer portal.

Running head: INFORMATION SYSTEM PROJECT MANAGEMENT
Information System Project Management
Name of Student-
Name of University-
Author’s Note-

1. Introduction
1.1 Organization under study
Frankie’s Pizza, Sydney mostly is focused on offering craft beer and customized pizza
by the slice and the atmosphere is mostly of a restaurant cum bar. This particular evaluation
is based upon the findings of the website for the organization Frankie’s Pizza which is
established in Sydney, Australia. Therefore, the website is created keeping the atmosphere of
the organization in mind. The bar inside the restaurant is ambiguous in nature and thus the
entire website system is based upon the ambiguity of the bar inside the restaurant. The
website provides information about how the booking of events and the ordering off the menu
works.
1.2 Purpose
The sole purpose of the proposal of a new system is to make the business automate
their booking system to make the entire operational workflow system for Frankie’s Pizza to
make it completely free of generic human errors. This system is thought to be improving the
services to the customers and would help in retaining them. The implementation plan is cost
effective as it would probably reduce the cost of staffing. It would also make the staff be
much more productive than usual.
1.3 Project Approach
The project approach that would be followed in this particular case for Frankie’s
Pizza and automating its system would be the following:
 The adoption of the Agile SCRUM Methodology
 Dividing the project into five different phases

 Having five specific sprints within the project
Reason for choosing Agile SCRUM Methodology
The Agile SCRUM Methodology that has been chosen for this particular project is
because it possesses many iterations, it allows the project to adopt to random changes, makes
it easier to predict the schedule and cost of the implementation plan and focuses mostly on
the business value and the user.
1.4 Benefits
The benefits of the proposed system can be regarded as the following:
 The proposed system would help in reducing the workload of the staff.
 It would help in the gain in customer retention and increase the customer base.
 It would help in providing better customer services.
 The system would help in improving communications between customer and
the company
 This system would help in reducing the cost of labor and reduce the
paperwork ultimately reducing the business operation costs.
1.5 Existing System (Manual)
The existing systems for Frankie’s Pizza is essentially manual in nature. The website
also depicts the same. The website provides embedded information by showing the message
of “Absolutely no bookings, functions or doorlist. Everyone is welcome” which informs that
the guests do not require booking for the restaurants. The Contact menu showcases the
contact information for the restaurant for the users to get in touch or for band booking and

beer enquiries. Thus, it can clearly be understood that the entire booking system for Frankie’s
Pizza is manual in nature.
1.6 Proposed New Information System
The proposed system is thought to be the online web based system for all required
bookings and ordering for Frankie’s Pizza. This would help in ordering the collection online
including the payment procedures and the customer service process. The portal on the
proposed system would help in ordering the menu with the help of an ordering form, inquire
about the events with an inquiry form and a customer portal as well. The customers would be
provided with the ability of setting an order collection date and delivery options as the
business would oblige.