Information Systems for Business Professionals !

This article discusses the importance of information systems in business operations and how they can be used to address different business problems. It covers topics such as knowledge management, change management, and security issues in educational institutes. The article also provides insights on different research studies and their findings related to these topics.

Running head: INFORMATION SYSTEMS FOR BUSINESS PROFESSIONALS
INFORMATION SYSTEMS FOR BUSINESS PROFESSIONALS
Name of the student:
Name of the University:
Author note:

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Sousa, K. and Oz, E., 2014. Management information systems. Nelson Education.
I have used this article to address question 1. In this article, an information system has
been properly defined and the different tasks such as collecting, organizing, storing as well as
communicating information in the organizations have been clearly discussed. The authors have
explained how the authors have explained the usage of management information systems by the
employees use to collect, filter as well as process data within an organization. The authors have
explained the application of information systems in defining digital information and their
benefits.
The issues of manual pen and paper method should be eliminated in order to save time as
well as make it feasible for SIA to expand its operations in other countries. This can be achieved
using a specialized information system known as a document management system or DMS. It is
a computer program based used to manage and store documents digitally in order to reduce the
tedious pen and per method of storing data.
Ostrom, A.L., Parasuraman, A., Bowen, D.E., Patricio, L. and Voss, C.A., 2015. Service
research priorities in a rapidly changing context. Journal of Service Research, 18(2),
pp.127-159.
I have used this article to address questions 2 and 3. In this article, the authors have
helped in understanding the priorities of business issues and how they are determined using
different techniques. For instance, improvement in technology, are causing proliferation of
revolutionary service offerings and changing the way customers are servicing themselves before,
during as well as after purchase. To understand this aspect in a better way the authors carried out
an international as well as interdisciplinary research to identify the issue priorities that can exist
in the organizations.

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The authors have also defined the main areas of business problems that can occur within
an organization and the information needed to address them can be summarized below as:
- Priority 1: Stimulating and gathering information about service innovation and gathering
necessary information on that.
- Priority 2: facilitating the process of servitization, service infusion as well as solutions to
address the issues related to stringent and non-flexible existing business operations of
SIA.
- Priority 3: Understanding employee concerns that exists in SIA and gather necessary
information such as reasons of their job dissatisfaction etc.
- Priority 4: Developing the service networks as well as systems to ensure efficient
transmission of data and other information. Information such as requirements for setting
up such an infrastructure and associate cost factors should be gathered.
- Priority 5: Usage of big data analytics should be used to address the issues in SIA.
- Priority 6: Understanding the importance of customer and better service experience,
which can be made possible using an effective customer relationship management
solution . For this information such as customer feedbacks form the markets and
employee opinions, should be collected.
Becerra-Fernandez, I. and Sabherwal, R., 2014. Knowledge management: Systems and
processes.
In this article, the authors have explained the concept of knowledge management and
how it is used in the organizations. The different concepts as well a systems and technologies
used in the knowledge management systems in order to manage the different kinds of knowledge
that exists in the organizations are clearly explained by the authors which can be correlated with

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the requirements within SIA. A management information system or MIS will be needed by SIA,
which is financial information database and is computerized. I have used this article to address to
question number 4.
The important data of the business such as student data, employee information etc. will
be stored in an organized format and produce reports on a regular basis. Reports based on the
different operations such as new student’s admission updates, offer letters for employees as well
data analysis form SIA branches in the other cities will be provided for the managers of all levels
within the organization This in turn will help them take better management decisions in any
business situation. The authors have clearly explained in this article how an efficient knowledge
management system can help in sharing values between the students as well as the teachers
within an educational institute, which is also necessary for SIA considering the issues it is
presently facing.
Chen, W. and Kamal, F., 2016. The impact of information and communication technology
adoption on multinational firm boundary decisions. Journal of International Business
Studies, 47(5), pp.563-576.
In this article the author has clearly explained the difference between internet, intranet as
well as extranet and it can be clearly understood how they can be applied in SIA. I have referred
this article in order to answer question no 5. The authors have shown that the Internet can be
used by SIA for creating networking opportunities, information retrieval and communications,
performing marketing as well as sales tasks etc. The study also shows how Intranet can help SIA
to securely store and access electronic data. Using intranets can speed up workflows and help in
reducing errors. Some of the important tasks of intranet within SIA can be including folders over
the network, where in multiple employees and students can access commonly shared files.

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Functionality of offline website of SIA can be tested before it is made live, facts and figures of
student expenditures and other data can be looked up for internal operations. The authors have
also explained in this article how Extranets can help in connecting multiple intranets together. It
can be used for passing information to other third party organizations and government bodies for
permissions and approvals as well as passing other kinds of information Multiple companies and
other stakeholders such as including administrators, community members, staff members,
students, parents, teachers, local leaders in businesses, and elected school officials such as board
members can have access to the dedicated network services provided by SIA.
Van der Voet, J., 2014. The effectiveness and specificity of change management in a public
organization: Transformational leadership and a bureaucratic organizational structure.
European Management Journal, 32(3), pp.373-382.
In this article, the authors have clearly explained the importance of having a clear change
management plan while migrating to a new business model or new information technology
innovations strategies. The author have explained how the change has to be sustained within the
organizations once they have been implemented following a structured roadmap as explained
below:
- A proper Communication plan.
- A Budget planning.
- A proper employee training plan
- Sustaining the change.
The authors have extensively researched on companies such as Swisscom, AstraZeneca,
IKEA, Nike, Starbucks, Chiquita, Interface as well as governmental bodies in
Netherlands regarding how they have successfully implemented the change plans within their

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work operations. They have explained the importance of sustainability and provision of future
change implementation in the organizations through a proper change management plan that can
also be incorporate din SIA by Ronak. I have used this article to answer question number 6.
Pardo, A. and Siemens, G., 2014. Ethical and privacy principles for learning
analytics. British Journal of Educational Technology, 45(3), pp.438-450.
I have used this article to address question number 7. The authors have identified some of
the common security related issues after extensive research that they have carried out. They are
listed below as:
- Intrusion from the hackers into the organizational network.
- Theft of student information.
- Insecure online payment of semester fees and other payments that students do online.
- Virus attacks on SIA workstations that store important information.
The ethical issues that are explained in this article are:
- Universities affiliated to SIA often fail to provide campus placements to students as they
are promised in the beginning of their courses.
- Government laws and rules pertaining to the education industry are often not followed
such as scholarship guidelines for differently abled students etc.
This article also recommends some of the mitigation techniques, which can also be, applied in
SIA. They are briefly discussed below:
- Use of network firewalls as well as enterprise antivirus solutions such as Kaspersky
internet solution in SIA workstations.
- SIA staff should be honest and transparent in communicating information to the students
and their families at the time of their admissions.

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