THE INFORMATION SYSTEMS

Running head: INFORMATION SYSTEMS
INFORMATION SYSTEMS
Name of the Student
Name of the university
Author note

1INFORMATION SYSTEMS
Answer to question 1
Three mobile applications are email, social networking and calendar from the
Microsoft Exchange ActiveSync. The business function includes making the employees
control work easily and assisting them to fix complicated things. These allow a better level of
collaboration in between various entities of the system (Lu 2017). These help in improving
operational efficiency and decision making by permitting the masses to communicate from
for anywhere and any place. Readily available data can help in making better as well as faster
decisions and it saves time and money by making use of applications like this.
Answer to question 2
Data refers to raw facts that has been gathered and is related to some person or
something, that being random in nature. Information on the other hand refers to certain facts
that concern specific event and is organized in nature. For example 240343 is just a data and
it becomes an information if it’s written as 24-03-43, may be some one’s birth date 24th
March 1943.
The organizational facet of information system refers to the incorporation of
information system in the firm’s hierarchy, various business processes, political interest,
functional specialities and culture. The management facet of information system refers to the
leadership of the management, strategies along with the managerial behaviour. The
information system tools in this case help managers in decision making and many more
(DeLone and McLean 2016). The technological facet of information system refers to the
computer hardware and software, data management and telecommunications technology and
this helps managers to handle changes or modifications in the systems.

2INFORMATION SYSTEMS
Answer to question 3
Management information system can be used by VES to get the current as well as
operational performance data that include the sales and data related to inventory. This can
help the firm in creating prescheduled reports which in turn can be used by the company to
come up with strategies, tactics in operational planning and various other operations (Laudon
and Laudon 2016). An MIS report can be certainly a pie chart illustrating the sales of the
different products territory wise or on the basis of other parameters.
Answer to question 4
The inputs of UPS’s package tracking system are: details of the package, customer’s
signature, package delivery, and details of bill, location, customer’s clearance documents and
package pickup. The outputs are current location, recipient, details of route, time of pickup
and time of delivery, details of driver, package accounts and summary report related to the
package. The processing involves transferring required data to centralized server to be stored
so that it can be retrieved as and when necessary.
The organizational facet refers to the procedures involved in tracking the packages
and inventory management providing information for the UPS’s service center (Dewar, Rao
and Schumacher 2017). Management dimensions refer to the service level operations and the
costs of UPS. The technological facet refers to computers hardware and software along with
the network of UPS.
Answer to question 5
a) RFID used for three different purposes in businesses is as follows:
i) Provides customers with interactive experience in stores.

3INFORMATION SYSTEMS
ii) Retailers are making use of integrated RFID solutions that is helping them in minimizing
“out-of-stock” situations, providing real-time data related to location of merchandise thereby
improving customer experience (Chongwatpol 2015).
iii) Amazon Go store made use of the technology to provide customers with a unique
checkout experience. Customers could shop and leave the store after which the store charges
items to the users’ Amazon account sending them an e-receipt.
b) Geographic information system captures, stores, manipulates, analyzes, manages and
presents every kind of geographical data. It is a tool that can be made use of in problem
solving as well as decision solving problems. This also helps in visualizing data in spatial
environment. The geospatial data is analyzed to find the features of location and their
relationships with other features, density of the features in a specific area and many more
(Vinodkumar 2016). It helps the users to map things, quantities, densities, finding out what is
happening inside or nearby a place, changes occurring around and many more.
c) The three main components of CRM are SalesForce Automation, Human Resource
Management and Lead Management. The SalesForce Automation comprises of forecasting,
processing of sales, recording and keeping a track of all potential interactions. It helps in
understanding the opportunities of generation of revenue (Hassan, Nawaz, Lashari and Zafar
2015). Human Resource Management refers to the effective use of available human resources
and their skills in different situations. Lead management is tracking the sales lead and their
distribution.
Answer to question 6
a) As per the statistics of 2019, 63.4% of the mobile phone users access the Internet and data
till January 2018 almost 3.7 billion Internet users are there (Getto and Amant 2015).