Information Systems in eBay: A Comprehensive Analysis

This report delves into the intricate world of information systems within the global e-commerce giant, eBay. It examines the information needs of four key functional areas: production and operations, marketing, finance, and research and development. The report then explores five different types of information systems used by eBay, including transaction processing systems (TPS), management information systems (MIS), decision support systems (DSS), executive information systems (ESS), and data warehouse systems (DWS). The report further investigates the current trends in using information system applications to solve business problems within eBay, highlighting the role of MIS, ESS, and DSS in addressing challenges related to integration, decision-making, and data analysis. Finally, the report evaluates the suitability of various information systems for each functional area, demonstrating how these systems contribute to eBay's overall efficiency and success.

Information System

Table of Contents
Introduction......................................................................................................................................4
LO1 Understanding information needs within different functional areas of the organization........5
A.C1.1 Evaluate the information needs of at least four functional areas of your chosen
organization.................................................................................................................................5
LO2 be able to compare Information Systems..............................................................................10
A.C.2.1 Describe a minimum of five different types of Information Systems used in your
chosen organizations in task 1 and give examples of each.......................................................10
A.C.2.2 Investigate the current trend in using Information System applications to solve
business problems in your chosen organization in Task 1........................................................17
A.C.2.3 Evaluate the suitability of Information Systems for different functional areas of your
chosen organization in Task 1...................................................................................................19
LO3 Use Information Systems to produce management information...........................................22
A.C3.1 Use an information system to generate valid, accurate and useful information for any
given problem of your selected organization.............................................................................22
A.C3.2 Evaluate alternative methods of solving the problem identified in 3.1.........................23
Conclusion.....................................................................................................................................28
References......................................................................................................................................29

List of figures
Figure 1: Functional area of eBay....................................................................................................5
Figure 2: Production department....................................................................................................6
Figure 3: Marketing department.....................................................................................................7
Figure 4: Information system.........................................................................................................10
Figure 5: Transaction processing system.......................................................................................11
Figure 6: Management Information System..................................................................................12
Figure 7: Decision supports system...............................................................................................13
Figure 8: Executive information system........................................................................................14
Figure 9: Data warehouse system.................................................................................................15
Figure 10: Data warehouse............................................................................................................22
Figure 11: MS word........................................................................................................................23
Figure 12: Artificial Intelligence.....................................................................................................24
Figure 13: Client server..................................................................................................................25
Figure 14: Data mining...................................................................................................................25
Figure 15: Expert system...............................................................................................................26

Introduction
Refers to the eBay then this is e-commerce system that sells the various of the product over the
online market. this is sold various type of the product that is from its own warehouse. eBay is a
multinational e-commerce organization based in San Jose, California, this provides the facilities
customer to customer and the business to business sales by the means of the website. It was
founded 23 ago by the Pierre Omidyar, this is the multibillion-dollar business and this was
operated in about 30 countries. The main business is to buy and sales the food and the services
worldwide (Haucap et al, 2014).
This report is all about the information system that is applied over the eBay organization to
resolves all the issues and the manage the working of the organization. this report provides the
details about the 4 different type of the functional area of the eBay organization. This report
provides the details about the use of the information system to produce the valid accurate
solution of eBay organization.

LO1 Understanding information needs within different functional areas of the
organization.
A.C1.1 Evaluate the information needs of at least four functional areas of your chosen
organization.
eBay is a multinational e-commerce organization based in San Jose, California, this provides the
facilities customer to customer and the business to business sales by the means of the website.
It was founded 23 ago by the Pierre Omidyar, this is the multibillion-dollar business and this
was operated in about 30 countries. The main business is to buy and sales the food and the
services worldwide. This is free for the buyer of the website, but the seller is charged amount
for the for listing the items after the free listing number is completed. In the year 2012, the
eBay has launched the new set of logos in the universe typeface, but this is using a thinner
variation of it, and it was replaced by the thicker variation of the universe which had been used
since the start of the organization. In 2008, the organization opens the newest building that was
present in the north campus in San Jose, that was the first structure in the city to build from the
ground up to LEED gold standards (Aldridge et al, 2014).
Functional areas of the eBay
Refers to the functional are then this proves to be a vital part of the eBay organization as it
wants to get whole objective and the aims. The functional areas that must be completive
enough for the company improvement. There is need to use the some of the functional areas to
gain the aim or objective of the organization.

Figure 1: Functional area of eBay
Some of the functions areas are:
 Production and operation department:
The management of the operation and the production is defined as the important part
of the eBay organization as this is related to a large amount of the customers that are
being offered by a company. This is defined as the chosen system that provides the
variety of the services and the products to the user as per the demand and as per the
requirement of the users. The operational function provides the eBay to gains the
benefits and the some of the other aim and the working of the operational functions
are:
o This is the system that is used in the organization to maintain and organize all
the resources in the efficient and effective way.
o This helps in gaining the all the required resources that are used to provides the
services regarding the products and the sales, with that it is easy to track the
working of the organization (Chandra et al, 2018)

Figure 2: Production department
Marketing department
Refers to the marketing then this is also most important part of the eBay as the organization
use this for promoting the various of the services and the goods that are offered by the
organization to the customers. The promotion is done to provides the information to the
users about the goods and the service that is provided by the eBay to the customer.
 As per the demand of the customer the organization produce the product or
make them available over their servers.
 There is a lot of the survey is developed by the organization to find out the
requirements of the organization and the works according to the requirements.
 There are a lot of the promotion events are performed to advertising the about
the various type of the services and the product that is present on the server of
the eBay.

Figure 3: The Marketing department
Finance department
Refers to the eBay then all the working related to the costing of the product or all the financial
issues are resolved in the finance department, this department deals with the variety of the
subjects related to the budgeting of eBay. This manages all the payment and the manager all
the account books. Finance department accomplishes all the relations and records of
stakeholders and manages or monitor spending of money by the organization, this is arranged
all the audit and maintain the record related to all the financial transactions that can be used
for the analysis. This finance department is the most important part of the eBay organization as
this manage all the money (Polzin et al, 2016).

Research and development department of an organization
This is also an important part of the eBay organization and this is used to monitoring all product
lifecycle. Refers to the R&D department then this is differed from the all the other departments
like marketing, finance and operation. This R&D department provides the eBay organization to
contest with other organization and helps the organization to build the stand among the whole
market with new technology to gain the attraction of the customers. This will help to find out
the new technology to improves the market of the organization and improves the quality of the
products. The R&D department verifies all the product that was present over the eBay (Pavel et
al, 2014).

LO2 be able to compare Information Systems.
A.C.2.1 Describe a minimum of five different types of Information Systems used in your
chosen organizations in task 1 and give examples of each.
Information Systems of Amazon
Refers to the information system of the eBay then this is related to the collection of modules
that are generally connected with the evidence of the products. The main focus of the this over
the internal information instead of exterior information. The information system contains the
data, hardware, software, process and the business functions that help in the management and
the productivity of the eBay.
This information system also plays a very important role in the eBay organization in gain the
maximum profit. This is being used in the organization in order to gains the manage all the
document in the proper manner and stored in the required and appropriate folders. On the
requirements, all the folders are shared between the all the employees of the eBay to use the
information. These kinds of the communication are developed by the eBay employees.
Need of information system in eBay
Refers to the information system then this helps eBay to find out the income, spending and the
sales of the eBay along with the details about the employee of the eBay organization. The
information that is turning out from the from the information system is important in terms of
the marketing and helps in the decision making.
The profit of the eBay organization depends upon the spending of the organization is less than
the sales of the organization, in case the spending of the eBay increase as compared to the
sales then the organization. As per the information, the performance and the efficiency of the
organization decreases and the eBay lose the shares and the company stops the working. In this
case, the organization face a lot of the issues related to the system management.
Refers to this report then this provides the details about the inspection of the eBay organization
is describes below:

 Transaction processing system
 Transaction processing system
 Executive service information system
 Management information system
 Decision making a support system
 Data warehouse information system
Figure 4: Information system
TPS (Transaction processing system)
This is the part of the information system and this is kind of the processing system, this is
mainly used for the gather, adapt, alter, stock and recover all the transactions in the eBay
organization. To get the better outcomes from the system there is a necessity to standardised.
Refers to the TPS then this can be used into the eBay system to improve the working by the use
of the variety of the business procedures and the policies. These transactions will be of the
variety of the type among of them below listed two different types are:

Batch processing:
This is for the information storage processing at the planned time. The processing of the batch
is depending for the carrying out the procedure in the huge amount that uses the partial
resources in the eBay organization.
Real-time processing:
This is used for the information storage processing at the planned at the particular time, this is
one of the types of the processing that is used in the organization (Nagashima, 2015).
Figure 5: Transaction processing system
MIS (Management Information System)
In information system this management information system refers to the MIS, this MIS fully
depends upon the computer systems. In this case, the system provides the details and provides
the manuscripts to the upper management of the eBay by the use of the vital tool that helps in
managing and evaluating the variety of the department in an efficient way. Other than this is

permitted to share the past, present and future details of the eBay managers. This is one of the
tools that help in the decision making by the manager of each department of the eBay.
This MIS is used in the eBay organization to calculating the anticipated time period in that the
working is performed by all the members of the eBay and helps to find out the full expenses of
the organization. Other than this the MIS is used for calculating the pricing of the products and
analysis the products in the organization (Fountas et al, 2015).
Figure 6: Management Information System
DSS (Decision supports system)
This is one of the most important parts of the information system and refers to the DSS. This
system is used in the organization for making the better decision making. This DSS can also be
used in the planning, management and operations of the company. Refers to the DSS then this
can not be used in the lower level management of the organization, this is used in the upper or
the middle level of the organization. This DSS helps the employees of the eBay to resolves the
issues of the problems in the organization that is based present due to the semi-structured
decisions. This depends upon the computer, humans or the combination of both techniques.
The DSS can be used into the eBay organization for the providing the strategies of the
navigation of information. By examining the information of the yearly, monthly or daily sales of
the eBay organization, by the help of this, it is easy to find out the details of the question that
was asked by the user over the servers. By the use of this, it is easy to determine the manner of

salary as regular bases. With the use of the DSS in the eBay organization, it is easy to make the
decisions for the user and for the organization (Trappey, 2015).
Figure 7: Decision supports system
ESS (Executive information system)
Refers to the ESS then this is called as the executive information system and this Is based over
software. For the better working of the ESS, there is need to use the some of the decision
makers to control the system. This is also detailed as a management information system
because it helps in collecting the managerial data or information, other than this it is can be
used in both internal and external data that is present over the eBay.
As the implementation of the ESS is completed over the eBay organization, this starts works
over to improves the that is required in the organization for better performance. This kind of
the system gives the graphs, statics etc. by the use of the this it is easy to analyse the result and
helps in the better decision making (Hunt et al, 2017).

Figure 8: Executive information system
DWS (Data warehouse system)
Into the information system, the DWS is referred to the data warehouse system, that is used to
collect the information from the variety of sources, this DWS is fully depended upon the
computer system, the information gets used that is developed form the application or the
different source. DWS is used to enhance the database queries as this is verifies the data in the
stimulating form. This also helps in the decision making for the rapid data removal.
The eBay organization uses this system for stock all the details and the information of the
customers and the employees (Fazal et al, 2017).

Figure 9: Data warehouse system
Information system interrelationship
Refers to the information system then this is works over the exchanging the data and the
information within the eBay organization. There are various of the part of the information
system is explains, in that the TPS is most important part of the data sharing, while the DSS and
the MIS use the information of the TPS for the information and the data sharing. For the
collecting the data transacted, TPS use the work a some of the operative systems in eBay
organization.

A.C.2.2 Investigate the current trend in using Information System applications to solve
business problems in your chosen organization in Task 1.
In the eBay organization the executive information system, decision support system,
management information system is used to resolves all the issues that are related to the
business. By the use of these tools and the technology, it is easy to resolves all the issues that
are that are present over the eBay organization and reduces the sales and the profit of the
organization. To make the working of the system in smother way there is need to use the
proper decision-making that helps to resolve all the issues of the eBay organization.
Management information system
Refers to the information system then this is an important part in the system to resolves all the
issues that are present in the business, and the information system is used to takes the various
of the decisions as per the project manager requirement, senior manager or by the workers
that managing the information manually. These problems direct effect the output operations.
The management information can be worked for the find out the issues that are related to the
business. All the outcomes are analysed and it further that is used by the different employees
to removes the anticipated issues.
The eBay is a vast business as the connected market in the entire world and for reducing the all
the business-related issues. Refers to the eBay then this has the variety of the centres in the
different areas. Other than this it provides the helpline facilities for providing the user with a
solution to their raised requests by using the management information system. The
management information system is used for the better communication among all the stores at
the different places and has the good communication among with each other.
Executive information system
Refers to the executive system then this is the specialism for the DSS which includes hardware,
software, data and procedures. The employee in the eBay organization is used in order to
contribution whole senior level services. Information system standpoint, particularly for the
services of the decision-making, are:

 It is easy to use
 This provides the provisions to all the external data.
The abilities of the executive information system are distinct as:
 This could be used for the business planning.
 This could be used for the find out the organization vision.
 This could be used for control the planning phase.
 This could be used for the organising policies and the recruitment.
DSS (Decision support):
At the time when the eBay faces the various of the problems related to the unstructured
decision making, with the use of information system the decision making becomes effective.
Features:
 In the different types of the base models, there are several accesses are being given to
them as per the makers of the decision.
 This provides the admittance to a lot of exterior databases.
 This provides the admittance to the exterior database.
 This provides the decision-making features that helps for easy manipulation and helps in
the decision support system.

A.C.2.3 Evaluate the suitability of Information Systems for different functional areas of
your chosen organization in Task 1.
To make the flexible development of the eBay organization for the customers there is various
kind of the information system that is applied to the various functions is describes below:
Functional area of the production and operational department
Refers to the operations and the production then this is the defined as the crucial part of the
eBay organization because they have the huge business all over the nations, and this provides
the variety of the services to the different users. This is the system that provides the variety of
the services as per the demand of the user and the customers, and by the use of the
operational function it is easy to improve the quality and improves the sales and profit of the
eBay organization. The aim of the organization is:
 By the use of this, it is easy to manage all the resources in the more effective and
efficient way.
 By the use of this, it is easy to earn a large amount of the required resources and
different kind of the services that help in the good production.
 By the use of this, it is easy to remove all the issues in the initial stages, to stop the
problem to become more serious.
 This is using the Oracle BI that helps the organization for sending the details about the
variety of the program and the events.
 This will help the eBay organization for find out the risk that is present over the system
of the organization.
Functional area of the marketing:
This is also a most important part of the eBay organization, by the use of this it is easy to
promote the variety of the services and the products that are provided by the organization to
the customers, by the use of this it easy to promote the services and the offers that providing
organization to the customers.

 As per the demand of users and the organization develops the products for the users.
 The market research is most important part of the system, through the use of that, it is
easy to find out the requirements of the users.
 There are various of the promotion events are conducted for the advertising and the for
the policies of the products and the services that are provided by the organization to the
users.
There are various of the decisions taken for efficient marketing of the goods and the products
are listed below:
 By the use of this, it is easy to show the sales at the required time.
 By the of this, it is easy to change the brand ambassador of the organizations.
 By the help of this, it is easy to develop the variety of the linear programming.
 By the help of this, it is easy to provide the variety of the offers over the various of the
products.
Functional area of the finance department
Refers to the eBay organization then all the issues that are related to the finance is resolved in
the finance department. This department is working over the budget of the eBay organization,
this is managed all the payment mode of the organization and manage the payment book. This
is the one of the department that is used to resolve all the issues of that are related to the
budget of the organization and the this is playing the major role in terms of the money of the
eBay.
 This helps the organization to access the details and manage all the details about the
money.
 This is help in the developing the financial report and help in performing the various of
the accounting operation.
 This will help in the improves the accountability and transparency.
Functional area of research and development department

This is also an important part of the eBay organization and this is used to monitoring all product
lifecycle. Refers to the R&D department then this is differed from the all the other departments
like marketing, finance and operation. This R&D department provides the eBay organization to
contest with other organization and helps the organization to build the stand among the whole
market with new technology to gain the attraction of the customers. This will help to find out
the new technology to improves the market of the organization and improves the quality of the
products. The R&D department verifies all the product that was present over the eBay.

LO3 Use Information Systems to produce management information.
A.C3.1 Use an information system to generate valid, accurate and useful information for
any given problem of your selected organization.
The eBay is the high-level organization in the different nations, if any issues arise in the
organization while performing any operation then this affects the whole business of the
organization. Into the eBay, the integration is related to the variety of the organization's
functions that are a challenge for the management of the all the task. The eBay organization
use the various of the synchronized type of the department as per the need of the organization.
Refers to the integration then this is related to the performs the various of the activities in the
organization at the different level of the organization as per the demand and the need of the
organization. For the better working of the organization, it is required to perform all the
activities at the regular intervals of time, by that the organization can perform well at the
international level. For the development of the effective software development, the IT team
needs to performs well and the delivery of all the software as per the demand of the
organization. For the effective integration of the eBay organization, there are various of the IT
system need to be developed. As per this the all the applications are completed on the
integration related to the required operations.
Refers to the integration of the required operation in the organization then this is taking place
by developing the restriction that holds all the applications into a combined form. As per the
demand of the organization, there are a lot of the applications are developing and performing
various of the operations as per the demand of the user and the organization. For this case,
there is a process of the grouping of the distributed organization, the combination with the
company to company, gateways of the data of the data and the building related to the services
location. The eBay is normally using the executive and the management information system, to
reach the final decision. The whole data that is collected over these stages perform the variety
of the analysis and then after reaches the final outcome to complete the system and the user
requirements (Black et al, 2018).

A.C3.2 Evaluate alternative methods of solving the problem identified in 3.1.
For the manning a lot of the department of the eBay organization as per the operations and the
management team of the eBay organization there are various of the methods are used. These
methods are artificial intelligence, database, data mining, client-server, warehouse, expert.
Data warehouse
This is a kind of the information system that depends upon the computer system. All the
information recycled that source from the other source or application. Refers to then this is
used to optimise the queries of the database that is used for the data management. The data
warehouse is used to manages and develops the quick decision making for the data abstraction.
The eBay is used this for loading all the client and the employee’s details, this has the variety of
the methods.
 Structure
 Hardware and the software use
 Organisation
 Maintenance
Figure 10: Data warehouse
MS Word
In the eBay organization, memos, spreadsheets, files play the major role, in the early time the
organization does not usages the computer system for the documentation but refers to the

current scenario then the eBay is using all the computer-based software. With the use of the
MS word, it is easy to manage all the documentation, by the use of this it is easy to perform the
editing and put the input in the text documents. The eBay organization usage the MS word for
the research, reports and the storing the data.
Figure 11: MS Word
Artificial intelligence
All the part of the eBay is using the AI for the variety of the purpose, these are for the security
and the for the tags that are passed over the different products of the eBay. With the help of
the different kind of the sensors the employee of the organization able to examine the tag that
is passed over the products. The main use of the AI is for the security of the system or for the
managing the data of the users. This is fully computer-based system in this the decision is taken
computer-based not manually. The system follows the instruction of user very quickly (Steels et
al, 2018).

Figure 12: Artificial Intelligence
Client-server
Refer to this then this is related to the variety of the services that are provided to the customer
by eBay organization. This is defined as the association among the different kind of the
computer-related program by the eBay organization so it is easy to monitor and maintained.
There is a large number of the users are connected with the eBay worldwide and they have a
lot of the queries regarding the product and the interface of the eBay system that is a website,
and for them that they are providing the feedback to the organization and this can be done by
the use of the client server.
At some time the client wants to know the balance of their account then the client request to
the server of the system, then the request is forward to the main system and main system
forward to the bank, bank provides the details to the server and the server sends the details to
the user (Mahaffey et al, 2016)

Figure 13: Client-server
Data mining
Refer to the data mining then this is one of the approaches that is used in the organization for
the analysis a lot of the data and the information. For the eBay organization, this is used for
analyzing the sales of the products and the cost the product. In the organization there are a lot
of the tools are used for the development of the cost of the product through the use of this
data mining it is easy to decide the costing of the product. Other than this with the use of this,
it is easy to maintain the sales and the profit of the organization.
Figure 14: Data mining
Expert system
This is one of the approaches that can be used into the system to understand the behaviour of
the users, there is a different type of the users are coming over the system and by that, all the
other users search various of the product over the server. By the use of this, it is easy to

manage the request of the users, as per the previous search the system shows the related
result to the users.
Figure 15: Expert system
Database
Refer to the database then this is one of the approaches that are used into the system for
managing the data in the specific format, for the eBay the database is used that is a relational
database and this is store all the data and the information in the tabular form. This is one of the
approaches that can be used for management of the data in a more easy way, in this all the
details about the users and all the details about the employee are stored, and in this, it is easy
to sorting the data and searching the data.

Conclusion
This report is all about the implementation of the information system in the eBay organization,
with the use of the information system it is easy to manage all the details and the information
in an effective way. This report successfully defines the details that are required by the eBay by
determining the four functional area of the eBay organization. Other than this in this report
compare the different type of the information system that is being used by the eBay
organization as per the requirements. This report provides the details about the use of the
information system to produce the valid accurate solution of eBay organization.

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