Enterprise Systems Implementation Success

This assignment delves into the crucial elements that contribute to successful enterprise systems implementation. It requires students to analyze academic research and real-world case studies to identify key factors influencing project outcomes. The analysis should cover various aspects such as top management support, organizational readiness, system fit, change management strategies, and stakeholder involvement. By synthesizing insights from diverse sources, students will develop a comprehensive understanding of the challenges and best practices associated with enterprise systems implementation.

Running head: INFORMATION SYSTEMS MANAGEMENT
INFORMATION SYSTEMS MANAGEMENT- ENTERPRISE SYSTEMS
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Executive Summary
Identifying the value of the business and its benefit that arises form the implementation of the
enterprise system has remained a great challenge for both research and practice of Enterprise
System. The delivery of the system is done by pre-implemented modules and addressing the
business of the organization processes. The gap in the current researches has been found and
depicted by reviewing the existing work on benefits of enterprise systems. There is a requirement
of slightly untraditional, implementation approaches along with a stronger focus of
organizational analysis and business modeling. Enterprise system is generally introduced as a
part of reengineering project. This report represents the framework of enterprise system benefits
and the business changes identifying the limitations from previous researches.

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Table of Contents
1. Introduction..................................................................................................................................3
2. Enterprise Systems (ES)..............................................................................................................3
2.1. Types of ES in Business.......................................................................................................3
2.2. Analysis of deployment of Enterprise System in Nestle......................................................4
2.3. Benefits and Challenges of Enterprise systems....................................................................5
3. Conclusions..................................................................................................................................8
4. Recommendations........................................................................................................................9
References......................................................................................................................................10

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1. Introduction
Organization depends on information system, which helps to maintain the operations
efficiently and reliably, keeping the information up to date and their availability. The systems are
developed internally and cover minimum area of data process of the organization. These data
with other system are often not integrated thus needs substantial amount of manual work for the
completion of the business processes. An enterprise system is an application package that mainly
automates, supports, processes and manages the automated business process data. Business data
from various functional area are integrated thus are keeps consistency through the organization.
The basic goals of the organization that are required to be designed by using Enterprise System
(ES) in the organization is to provide guidance, direction to reach a certain position in the
market, facilitate the planning to reach the expected height of success and finally helps then
organization to evaluate and control the performances. In this report, we are choosing Nestle to
discuss the Enterprise System implemented.
2. Enterprise Systems (ES)
To get wider accessibility to the business knowledge of the organization, increases the
employee’s productivity and minimizes the duplication of the company data. Enterprise system
may help in enabling the business for reduction of the cost of manual data input minimization
and information technology (Laudon and Laudon 2016).
2.1. Types of ES in Business
There are three kind of Enterprise system:
 Enterprise Resources Planning (ERP) Systems,

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 Enterprise Planning Systems, and.
 Customer Relationship Management Software
Enterprise Systems & the organizational goals they are designed to enable the most
complex task to perform in an easier way (Peppard and Ward 2016). To carry out operations
efficiently the organizations mainly depends over the information systems and thus the makes
the system mush reliable and helps in keeping the information updated and available.
The Nestle currently seeks Digital Marketing Specialist for the role of database expertise
that includes collection of data, campaign deployment, data warehousing and data analysis.
There is critical role for the market intelligence and analytics for this brand and hence drives the
success of digital marketing.
2.2. Analysis of deployment of Enterprise System in Nestle
The Nestle stories are the best example for business case actualizing an ERP framework.
The main organization of the confection making settlement is Settle SA and has headquartered in
Switzerland. Nestle marked $200 million contract with SAP to reveal an ERP framework to its
230,000 workers within 80 nations around the globe, Critical Analysis of the utilization of
Enterprise Systems in accomplishment of the business objectives. Nestle SA had a keen
understanding over the organization’s institutionalize the business formations (Galliers and
Leidner 2014). Incorporated into the execution were the procurement, accounts receivable,
planning, production management, accounts payable, direct procurement, demand planning and
fulfillment supply-chain and business-intelligence modules.
Nestle SA deployment the objective execution of the Nestle UK was fixated over
utilizing the measure of the association and in addition the inventory network are taken care of

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and re-designing work practices and procedures (Schwalbe 2015). The aim of the ERP
implementation in Nestle has similar cases. In the company there was a requirement of
centralized and data control for the financial aspect, reporting and forecasting the numbers to be
more accurate and considerate. All the factors of implementation process acts as an autonomous
unit, where Nestle required a system that will be more efficient and survival in the economy and
thus represent competitive advantage.
These roles and responsibilities in the database deployment focus on the following facts:
 CRP project ownerships
 Leading database segmentations and infrastructure projects, ensures that the database is
accessible, usable and has a single view of the consumer
 Integration of data must be from Social media, email, web, phones and other digitalized
perspective
 Understanding clearly the Cloud/CRM stack solutions that helps to provide a agnostic
perspective to the business
 Developing and maintaining relationship with the database management suppliers and
data agencies
Deployment of database appliances that is virtual machines on the cloud service has pre-
installed and configured system database. IaaS clouds Deploying of database appliances,
performs the tuning and optimizing the environmental facts, introducing some main challenges
to the organization.

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2.3. Benefits and Challenges of Enterprise systems
The Enterprise System attributes offers benefit, like the teamwork support, an improved
response to the marketplace and increase in work quality, better employee collaboration and
efficiency (Kerzner 2013).
For the distinctive areas, there are other goal that operates different location such that
Nestle could really use the size and purchasing power (Giachetti 2016). Moreover, there was a
need to unify and control information, so the money related, revealing, and estimating numbers
were more reliable and exact (Drury et al. 2015). The database appliances are virtual appliance
in which the installed application is a database system. With the increasing popularity of
virtualization and cloud computing, thus database services to the company can be provided
through database appliances deployed in IaaS clouds (Plattner 2014).
Challenges of implementation by an information systems manager are generally of
Enterprise Resource Planning in the organization and the advantages on legacy systems. The role
that is played helps the activities to be promoted by Supply Chain Management (SCM) and
Customer Relationship Management (CRM) (Shao, Feng and Hu 2016).While implementing
enterprise systems, processes and thus changes in management are two main challenges. Before
reducing it may let the enterprise system companies should be considering the deployment of
data the follows:
 Identification of problems - Clearly identifying the problems that requires to be resolved
 Goals - Defines and explaining targeted goals needed that is to be achieved
 Support – Determining and outlining supports that system are required to be provided

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Inventing an application of database which is more easier to deploy in the clouds and thus
obtain accessibility to the usable database instances. These appliances require addressing a lot
more issues related to deployment that includes Localization, Routing and Authentication
(Dorantes et al. 2013). The challenges that are related for dictating the parameters of the
virtualization of environment and the appliances of database for achieving the desired
performance objectives. The preliminary focuses of the research work are Placement, Resource
Partitioning, Service Level Objectives and Dynamically Varying Workloads.
ERP experience of the company: 39% with completed ERP implementation, 35% with
implementation phase and 19% with planning phase. There is other significant points where
underlying foundation has been supported by the research study, which integrates one of the
major milestones for replacing the traditions ERP systems (Nour and Mouakket 2013).

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Figure 1: ERP implementation reasons
(Sources: Laudon 2016 )
According to the Panorama’s study, the reasons to cite for implementing of ES were:
 15% - To improve the business performance
 14% - To integrated system across multiple locations
 12% - To improve response time to customers
 11% - To improve reporting and compliance
 11% - To replace legacy system or an older ERP
 10% - To grow revenue
 8% - To improve job satisfaction
 8% - To standardize global operations

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 5% - To reduce overhead of the existing legacy system
 4% - To satisfy key stake holders
 3% - To release competitive pressure
In Nestle, choosing an ERP package in view of a demonstration. An ERP is an expensive
speculation and thus should makes some certain by picking the package that is best fits the
requirements of the association (Chung, Ahmad and Tang 2015).
3. Conclusions
The business in this present associated digitalized word relies upon the ERP framework
that does not exclusively bolster the basic business procedures, techniques and controls are yet
auditioned and are adaptable easier to use. Executing ERP framework is a very good on
legitimate assessments on the network, coordination, data transfer, customization, business forms
changes, security by outline, accessibility of their staff and specialists with center and outsider
application information must be done before finishing the buy of ERP framework. As cloud
computing becomes most popular resource provisioning paradigm that challenges gets associated
and by deploying the database appliances and records performances and discusses the tools as
well as techniques requiring for addressing the challenges.
4. Recommendations
For the Nestle Company the recommendations that could be suggested are:
Recommendation 1: The correct individual must be required to get involved in the procession of
implementing an ERP. It is vital to have people on hand before the project has been scheduled.
This may help in speeding up all the intricacies of the project task.

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Recommendation 2: Organizations considers an ERP execution to be put as an expansive
concentrate on procession. Preparing is one of the main components of any ERP usage because
other than, that representatives will be utilizing the framework and thus the new business forms
an everyday premise.
Recommendation 3: Associations are ought to be investing energy by assessing the business
procedure re-building. This may be done in by conjunction with an ERP execution. An
organization frequently accepts the open doors displayed either by an ERP rollout to different
business forms or by receiving the best practices all through the association.
Recommendation 4: Restraining the customization quantity that is to be done to the business
framework for the deployment.

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References
Bi, Z., Da Xu, L. and Wang, C., 2014. Internet of things for enterprise systems of modern
manufacturing. IEEE Transactions on industrial informatics, 10(2), pp.1537-1546.
Chung, S.H., Ahmad, S.I. and Tang, H.L., 2015. Symptoms, causes and remedies for failures in
enterprise systems implementation. International Journal of Business Information
Systems, 19(1), pp.103-118.
Dorantes, C.A., Li, C., Peters, G.F. and Richardson, V.J., 2013. The effect of enterprise systems
implementation on the firm information environment. Contemporary Accounting
Research, 30(4), pp.1427-1461.
Drury, J.L., Klein, G.L., Pfaff, M.S. and Bonaceto, C., 2015, May. A model of enterprise
systems engineering contributions to acquisition success. In System of Systems Engineering
Conference (SoSE), 2015 10th (pp. 53-58). IEEE.
Galliers, R.D. and Leidner, D.E. eds., 2014. Strategic information management: challenges and
strategies in managing information systems. Routledge.
Giachetti, R.E., 2016. Design of enterprise systems: Theory, architecture, and methods. CRC
Press.
Kerzner, H., 2013. Project management: a systems approach to planning, scheduling, and
controlling. John Wiley & Sons.
Laudon, K.C. and Laudon, J.P., 2013. Management Information Systems 13e.

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Laudon, K.C. and Laudon, J.P., 2016. Management information system. Pearson Education
India.
Mitra, A. and Neale, P., 2014. Visions of a pole position: Developing inimitable resource
capacity through enterprise systems implementation in Nestlé. Strategic Change, 23(3-4),
pp.225-235.
Nour, M.A. and Mouakket, S., 2013. A classification framework of critical success factors for
ERP systems implementation: A multi-stakeholder perspective. In Competition, Strategy, and
Modern Enterprise Information Systems (pp. 98-113). IGI Global.
Peppard, J. and Ward, J., 2016. The strategic management of information systems: Building a
digital strategy. John Wiley & Sons.
Plattner, H., 2014. The impact of columnar in-memory databases on enterprise systems:
implications of eliminating transaction-maintained aggregates. Proceedings of the VLDB
Endowment, 7(13), pp.1722-1729.
Schwalbe, K., 2015. Information technology project management. Cengage Learning.
Shao, Z., Feng, Y. and Hu, Q., 2016. Effectiveness of top management support in enterprise
systems success: a contingency perspective of fit between leadership style and system life-
cycle. European Journal of Information Systems, 25(2), pp.131-153.
Weichhart, G., Molina, A., Chen, D., Whitman, L.E. and Vernadat, F., 2016. Challenges and
current developments for sensing, smart and sustainable enterprise systems. Computers in
Industry, 79, pp.34-46.

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