This assignment discusses the recent breaches in information security within Commonwealth Bank and the importance of IT in business. It explores the impact of IT on the organization and provides ways to improve IT functions. The assignment also highlights the advantages and risks associated with IT in the banking sector.
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Running head: INFORMATION TECHNOLOGY FOR BUSINESS INFORMATION TECHNOLOGY FOR BUSINESS Name of the Student Name of the University Author Note
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1INFORMATION TECHNOLOGY FOR BUSINESS Table of Contents Introduction....................................................................................................................................2 About the organization.................................................................................................................2 Importance of IT within the organization...................................................................................3 IT in business survival..............................................................................................................4 IT for data protection................................................................................................................5 Use of IT in commonwealth bank...........................................................................................6 Advantages of IT in business..................................................................................................6 Risks associated with IT in Commonwealth.........................................................................7 Ways to improve IT functions..................................................................................................7 Conclusion......................................................................................................................................8 Bibliography...................................................................................................................................9
2INFORMATION TECHNOLOGY FOR BUSINESS Introduction Themainobjectiveofthisassignmentistodescribetherecentbreaches associated with informationsecurity withinachosenorganization.This report will focus on describing the impact of IT on the business. The industry that is being considered for conducting the research is banking and finance. Banking and finance is one of the importantindustriesfor every country and hence it helps seen earning huge amount of economy towards the country.Thusitbecomesessential to identify the recent breaches that are taking place within the sector. Theorganization thatis beingconsidered forthis assessment is commonwealth bank of Australia.Commonwealth bank of Australia is one of the multinational bank that performs business across New Zealand, Asia, United States and United Kingdom. This offers a wide range of financial services to words their customers that includes business, retail and institutional banking, fund management and also services related to broking. This is one of the largest banks associated with in the Australia that focuses on providing best services towardstheircustomers. This report will focus entirely on describing the recent breach thatoccurredwithinthe organization andthe importance of proper IT in performing the business activities. About the organization Commonwealth bank of Australia is one of the largest multinational banks that offer several varieties of services to words the customers. The bank was established at early December 1911. The organization focuses on providing better financial facilities towards the users.However recently a data breach occurred within the organization that ladytodatalossof20millionaccounts.Intheyear2018theCommonwealth
3INFORMATION TECHNOLOGY FOR BUSINESS organization stated thatAround20,000,000 users account got hacked and the data associated with those accounts got breached. The accounts contained data related to theemployeesandcustomers.Theseincludedthename,addressandaccount numbers, bank statement for that where is told from 2000 to 2016.In addition to this the organizationalsoidentifiedthatthereweretwotapesthatgotdestroyedby subcontractor.Theorganizationfailedtogatherinformationrelatedtothisdata breaches. After analysing this major data breaches on a multinational organization it is observed that there is a need to have proper knowledge that will help in managing the IT infrastructure within the organization. Moreover with proper implementation of IT the chances of breaches can be mitigated. Importance of IT within the organization Information technology plays major role wheat in every organization and every field.Thusit becomes important to implement proper IT infrastructure that will protect the organization from serious data breaches incidents. The Commonwealth bank of Australia identified a recent data breached that causeda huge loss of data related to their employees.Thus it can be stated that there is a high need to implement properIT withinthe organization. The major benefit that is often read the IT implementation in the banking industry is that it helps in dealing with the challenges that are likely to impact the economy. IT plays an important role in banking industry as it is related to economic and can impact the customer ishugely.With the implementation of IT With in the banking sector it becomes easy to manage the tasks. These offers better way of handling the finance department and also offers different ways to enhance the working of the banks. This provides a better way of managing the funds. The customer will be
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4INFORMATION TECHNOLOGY FOR BUSINESS able toaccessthe bank from anywhereat any time. Hence there is a huge need to have an IT within the commonwealth bank. This will also help in mitigating the problems faced with the breaches. IT in business survival Themainreasonbehindimplementinginformationtechnologywithinthe Commonwealth bank is that it helps in addressing the major issues at early stages. Information technology playsacritical role in managing the survival of the organization. ThusitbecomesaessentialtoinsureproperimplementationofITwithinthe organisation.The Major support that is provided with the use of information Technology in an organizations that it helps in increasing the production and saves the time that is required for managing the resources. With an automated system it is expected that the customer satisfaction will also increase and it will become easy to manage the records withintheorganization.Thecommunicationprocessbetweenthepeopleand organization also gets improved that helps in providing better services towards the customers. Moreover an effective IT management strategy offers a better way of storing the data within the organization and managers thefile related to the organisation.The main reason behind implementing IT with in the banking sector is that it improves the financial management by implementing accounting software is like QuickBooks, account age and different other software’s.This helps in processing the amount faster as compared to the traditional process. TheRIO also gets increased with the use of proper communication and technology. The operational cost gets reduced with the use of Information technology within the banking sector. After analysing the importance of IT in
5INFORMATION TECHNOLOGY FOR BUSINESS banking sector it can be stated that there is a high need to have proper IT so that the business performance can be improved effectively. IT for data protection Commonwealth Bank seized huge issue due to data breaches. The organization lost millions of data andthusit becomes aessentialto implement proper measures that will protecttheorganization from further data breaches. The data needs to be protected effectively within the organizations so that it Thus not gets hacked. In order to protect data it is important to implement proper authentication measureswithinthe information system. Apart from this it becomes a essential to train each and every employee associated with the organization about the possible threats that are likely to be faced by the organization. This will ensure that theemployees of the organization are aware enough to protect the confidential data from breaches.Order to protect the data from breach is it the following steps are needed to be implemented we team and organization this includes: ï‚·Updatingthesoftwarewithintheorganizationsothatitcanhaveproper protection methods for preventing data loss. ï‚·Encryption must be implemented within the sensitive data so that it can ensure better safety ï‚·Enforcing proper secretly policy towards the employees so that they can have better control over the activities performed by them. ï‚·Organization needs to enforce strong credentials and multi-factor authentication for ensuring that data is being protected from the hackers.
6INFORMATION TECHNOLOGY FOR BUSINESS ï‚·Propertraining is needed to be conducted within the organizations that it can ensure that every employee isawareof the security practices that will help in managing the activities. Use of IT in commonwealth bank With the help of IT in banking sector the organization will be able to provide better support to words the employs. It will reduce the amount of effortneeded to complete an activity and will make the business process easier for the employees. Thus with the use of an effective IT within the commonwealth bank it is expected that the organization will be able to achieve better results.On the other hand an effective IT strategy will attract more customersas it will be able to provide effective benefits along with a better way of handling the funds. The transaction can be made by the users with one touch. This will improve the relationship between the customers and organisation. With better features it is expected that the organization will achieve better customer and employee base. Advantages of IT in business The major benefits that are offered with IT in the organization of commonwealth bank is that it offers better way of managing the activities. The key advantages offered are described below: ï‚·Offers better operational performances ï‚·Improves the business initiatives ï‚·Offerssupplychainmanagementactivitiesbyautomatingthetrackingof inventory functions
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7INFORMATION TECHNOLOGY FOR BUSINESS ï‚·Implementing proper business intelligence for identifying the customers and other major stakeholders ï‚·Offersbetter implementation ofsales forceautomationthat tacks the steps associated with sales process automatically Risks associated with IT in Commonwealth The major risks associated with the implementation of IT in Commonwealth bank of Australia are as follows: ï‚·Operational risks ï‚·Market risks ï‚·Technical risks ï‚·Credit risks ï‚·Risks related to fraud ï‚·Moral hazard towards the organisation ï‚·Systematic risks Ways to improve IT functions IT functions are essential for every organizationthusit becomes important to implement properIT within the organization of commonwealthbank so that it can overcome thebreachesissues that arefaced by the organisation. The ways in which IT can be improved are by implementing proper measures for protecting the organisation. Providingbettersecuritypoliciestowardsthepeopleandensuringbettersupport towards them. The information technology needs to have proper control measures that will protect the system from further threats. By providing proper training towards the
8INFORMATION TECHNOLOGY FOR BUSINESS employeesthechancesofdatabreachescanbereduced.Thiswillawarethe employees about the ways system can be protected within the organisation.Important for the organization to implement strong passwords so that no one can access the system. In addition to this it becomes essential to implement authentication rules that will protect the systemfrom further changes.Thus with an effective IT management processitwillbecomeeasytoorganisetheactivitiestakingplacewithinthe Commonwealth banks. Conclusion Thus from the report it can be concluded that with the help of an effective IT strategy within the organization it becomes easy to manage it the performance of Commonwealth bank. As the organization has faced a serious breachin last year it becomes important to realize appropriate IT measure that will protect the system from further beaches. The reporthas described the need ofIT in thechosenorganization and the importance of IT in business survival. Along with this with the use of IT Within the Commonwealth bank is also described in the report for understanding the performance of the bank in detail. The report has also provided the major benefits that are likely to come along with the implementation of an affective IT strategy. Thus it can be stated thatthereisahugeneedtoimplementproperITtechnologymeetinginthe organizations so that it can perform banking activitiesefficiently.This will also better support towards the development process of the organization.
9INFORMATION TECHNOLOGY FOR BUSINESS Bibliography ABC News. (2019).Commonwealth Bank defends 'good decision' not to tell customers aboutdatabreach.[online]Availableat: https://www.abc.net.au/news/2018-05-02/commonwealth-bank-confirms-loss-financial- records-20m-customers/9720928 [Accessed 30 May 2019]. Avgerou, C. and Walsham, G. eds., 2017.Information technology in context: Studies fromtheperspectiveofdevelopingcountries:Studiesfromtheperspectiveof developing countries. Routledge. Chew, B.C., Tan, L.H. and Hamid, S.R., 2016. Ethical banking in practice: a closer look at the Co-operative Bank UK PLC.Qualitative Research in Financial Markets,8(1), pp.70-91. Commbank.com.au.(2019).Personalbankingincludingaccounts,creditcardsand homeloans-CommBank.[online]Availableat:https://www.commbank.com.au/ [Accessed 30 May 2019]. Cranston, R., 2018.Principles of banking law. Oxford University Press. Mashenene, R.G. and Mkende, E., 2019. Benefits and Challenges of Mobile Banking usage in National Microfinance Bank Dodoma, Tanzania. Pioneerjournal.in. (2019).Pioneer Journal Of IT & Management - Benefits of IT in BankingSector.[online]Availableat:http://pioneerjournal.in/conferences/tech-
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10INFORMATION TECHNOLOGY FOR BUSINESS knowledge/15th-national-confernce/3899-benefits-of-it-in-banking-sector.html [Accessed 30 May 2019]. Ranzatti, M.A., Rosini, A.M., da Silva, O.R., Palmisano, A. and Guevara, A.J., 2019. A Quantitative Perspective of the Implementation of Best Practices on ITIL: Information Technology Infrastructure Library in a Brazilian Public Company under People and Processes Overview.JournalonInnovationand Sustainability.RISUS ISSN2179- 3565,10(1), pp.13-11. Schwalbe, K., 2015.Information technology project management. Cengage Learning. Shaikh,A.A.andKarjaluoto,H.,2015.Mobilebankingadoption:Aliterature review.Telematics and informatics,32(1), pp.129-142. Weiss, N.E. and Miller, R.S., 2015, February. The target and other financial data breaches: Frequently asked questions. InCongressional Research Service, Prepared for Members and Committees of Congress February(Vol. 4, p. 2015).