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Information Technology infrastructure Management PDF

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Added on  2021-06-15

Information Technology infrastructure Management PDF

   Added on 2021-06-15

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INFORMATION TECHNOLOGY INFRASTRUCTURE MANAGEMENTStudent UniversityStudent numberAffliation
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What mistakes did AstraZeneca make?AstraZeneca being among the world’s largest pharmaceutical company entered a deal with IBM in July 2007. The company signed a seven-year contract worth 1.4 US dollars with IBM. the agreement was based on an agreement that IBM would offer outsourcing services to the pharmaceutical company. The contract was to spurn over 60 countries, 91 clauses and about 31schedules, Zulia (2011)..The pharmaceutical company went ahead to terminate the contract prior to the agreed timeThe information technology capabilities of the company are tied to R&D hence complexityThe deal was based on an outcome based specifications and did not put into considerationits growing and development needsWhat mistakes did IBM make?According to Sin (2011) IBM was quick to make an outsourcing contract with AstraZeneca. This was an opportunity for it timekeeping profits because this was a deal with a big and better pharmaceutical company that employs the use of information technology in its daily activities. The agreement made was to be of great aid to the outsourcing company.However, the IBM made mistakes such as;The IBM did not ensure that obligations and requirements for termination are included in the contract before accepting the deal.The IBM used a single outsource vendor instead of dividing the outsource vendors.Both parties failed to clearly define the exit strategy during the pre-contract stageWhy are outsourcing contracts for five or more years?Generally, the whole process of outsourcing included the large number of vendors that trusts and makes investments basing on the contracts that they make. The IBM made the contract using the template of the vendors.
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