Role of Information Technology in Managing Businesses: A Case Study of Tesco

This report discusses the importance of information technology in managing businesses through a case study of Tesco. It covers the different types of software used by businesses, the impact of internet and intranet, and the role of IT in helping managers manage businesses. It also explores the ethical and social issues that are increasingly important in the digital world.

Introduction To
Information Technology

Abstract
Technology is important tool or plays the crucial role in any sector it helps the business to
grow at higher level and makes their work very flexible and agile. It can be defined as the one
stop hotspot of information and getting accessed of distinctive various data. It not only serves the
purpose of information insight but has major utilisation in expanding the enterprises . In business
the information technology is included and the work has become easy to analyse and saves a lot
of time . The business has shown the significant amount of growth in their operations to
satisfying the customer . The organisation has incorporated the numerous advanced technology
for creating the website appealing to making their decision . The decision making has been very
finely accurate and moreover it helps the organisation to plan accordingly . Whereas with boom
of digitalisation there is risk of losing the huge data base which encompasses all the information
of a employee to protect and save the information the IT has many methods and software to safe
and secure the collected information. In the world of digitalisation the ethics and social are
necessary for any organisation equally important for any company to have a plan instructed
business ethics. Further there is a proper administration system for making the manger to amend
and better their managerial decision for running the organisation effectively . All these are
explained briefly in a report by taking business organisation Tesco .

Table of Contents
Abstract ...........................................................................................................................................2
INTRODUCTION ..........................................................................................................................4
Literature Review ............................................................................................................................4
Analysis and Discussion .................................................................................................................4
Discuss different types of software that could be used by businesses........................................4
Ethical and social issues are increasingly becoming important in the digital world. Identify
and discuss the importance of them to run businesses................................................................5
Information and Communication Technology (ICT) makes a business more efficient and
effective in responding to customer needs. Discuss the impact of Internet and Intranet on
businesses....................................................................................................................................7
Discuss the role of IT in helping managers to manage businesses.............................................8
CONCLUSION ...............................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
The It sector plays very important and crucial role in the any business. In today world
digital has their role in every sector whether it is a big, medium or the small size of business. The
information technology tells us about all the data it helps in examine , evaluate the information
using all advanced software and equipments available . It can be majorly used for data protection
keeping the organisation confidential which helps them to feel secured and make the idea away
from their rivals . In the context of Tesco, the organisation was established in 1919 in united
kingdom. Its headquarter is Welwyn garden city Herefordshire England, UK. the organisation ha
numerous areas which they work on such as electronics , clothes, furniture and financial services
and with many more areas. the pros and cons of technology will be presented as well as
inculcating and incorporating the technology in business how it has benefited and affected the
enterprise(Dadkhahipour,2018).The incorporation of progressive technology has made the
process economical moreover the work became quite unproblematic and smoother .
Literature Review
According to (dale stokdyk) The information technology is growing and expanding
computer network for any company assisting the employee for solving all the queries and trouble
shoot they face . It involves in doing the different range of work and with aim of ensuring the
better effectiveness of a work . The demand for this profession is growing rapidly and this has
become the major source for employment too in the economy .
According to (Henry C.W. Lau, Eric T.T. Wong) The information technology plays the
necessary role in business profit as it monitors the very details which are important for boom of
any organisation .
Analysis and Discussion
Discuss different types of software that could be used by businesses.
Every business needs the software which will cater their work and make their business to
functions smoothly . The organisation which has the sizeable employee base they need the extremely
advanced software. Every software are distinct which are required in different industry . There are the few
software mentioned :
Accounting software : This computer software is best for accounts and any administration whose major
work is of finance and accounts this software works perfectly . Making the operators understand about

what accounts software for small business will make their work cost-efficient and fulfilling all the others
data.
Payroll software : For the small business firm this software does the job. It is very uncomplexed and
simple to use and it is lifesaver for any enterprises and the operation work smoothly without any
obstacle(Guo., 2021)
Project management software : This software renders the priceless logistical asset to the enterprises
operations . As this computer software has the ability to organise and analyse the complex data and
breaking it down in segments and making the task structural and effective .
Website business software : Any business organisation need this sort of software as having the business
website tells the each and every individual and to their customers about what business stands for.
The Microsoft office 365 is the most prominent software which has great dominance in both side as it has
active customers as well user too. There are the google , cloud and numerous software .
The software which is successfully being used in Tesco are oracle and business objects. It can be defined
as the oracle business intelligence is a overall set technology which is for the performance management it
also incorporates the bi foundation tools such as for analysation , reporting and data calculus . Using this
software as the organisation sight for the retail . The enterprises uses the numerous sort of the oracle
application and in a variety ways for instance oracle commerce , oracle atg web commerce. As the
organisation wants to give the best experience to their customers whereas the business focal point has
shifted from past two years from the operations to the customer and then skilfulness but now it is to have
fidelity and trust of customers . The organisation carrier the big data they use particular services which
help in managing their data effectively . The heating and lightning expenditure has helped them in
figuring out the energy execution of each and every store by using the help of google map . Whereas the
value chain where the organisation uses the big data analytics by helping in strengthening the data driven
such as any for any order at any outlet to collect in the stores. It can be done by ordering through phone
and getting in delivered at home( Mohanraj.,2021). The Tesco uses many other innovative technology
for analysing the future trends through big data technology with iot and the time analytics approach by
using the Tesco technical system which is a huge network of store.
Ethical and social issues are increasingly becoming important in the digital world. Identify and discuss
the importance of them to run businesses
The business ethics is necessary and important tool for any organisation to functions as it makes
environment friendly as well secure to work . To have the business ethics is necessary skill to have as in
the digital world the use of technology has made the things easier and easy to advertise and determine any

moral missteps. The organisation are devoting their time , momentary and all the available resources in
order to strengthen their organisation and to avail the higher success for their business so the enterprise
major focus on integrity and the loyalty one of the utmost quality which is required . With regards to the
Tesco there are various factors that Tesco is focusing (Puaschunder.,2019).
 First has to be the people: The organisation has been proven efficient and effective in consumer
rating for their supply chain management .
 Environment : The system did not stand in this ethic as the use of toxic and harmful materials in
their electronic products . The company did not performed better moreover it has harmed the environment
and created the pollution . Whereas they have improved and they are working to make packaging
recyclable and compostable without eradicating the geographical area.
The business enterprise Tesco work and function ethically with their capitalist confidence, customer
loyalty and supplier trust .
The Tesco has used the amalgamation approach of deontology , utilitarianism.
 Deontology: It is about that we have to follow all the rules and fundamentals . The Tesco
strategy is that the people should be treated in away how we want us to be treated .
 The utilitarianism approach : It analyses the moral worth of the actions where the organisation
has the objective for maintaining the commercial and trading activities . The business is the part
and member of ethical trade . The enterprises use this approach to strengthen their bond with
supplier and for maintaining their honour and class in the market .
The social is also important for any organisation to grow and achieve the heights in a success. As in the
Britain the social changes has numerous changes in which the customer behaviour has been noticed as
they moved from bulk shopping to a one major stop shopping of all things . For making purchasing easier
for customer they have added all the other non greengrocery and eatable items too this good and service
has conditioned by consumers and their attitude and notion are influenced this has resulted in social
conditioning (Umukoro.,2022). In the social the Tesco believed in treating in a right way to a people .
The socially the company provides the great environment to grow and they also strongly belief in sharing
their success . To active the growth they also provide the training and development to their employees
and brings the best from them(Puaschunder., 2019). The organisation has gained the customer trust and
loyalty by making the shift towards the organic and this gives the satisfaction to the customer as well they
also captured the large client base by hiring the localised citizens in this they are able to give jobs at
various distinctive countries.

Information and Communication Technology (ICT) makes a business more efficient and effective in
responding to customer needs. Discuss the impact of Internet and Intranet on businesses.
ICT is the digital technology which help in assistance the business organization and individual for
the information . It encompasses all the electronic equipments which deals in a digital form . It is majorly
for storing , retrieval and transmission . By using this it make the business simplex and easier as well as it
caters the need of customer . The content and communication technology in business provides industrial
aggregation . The ict also had major alleviate in commercial enterprise which increases the potency and
efficiency level of institution. It has extended the help in business . The internet and intranet both helps in
business . These both are quite impactful in a business and very advantageous too in a organisation . The
internet has the capability to enhance and renders the expeditious communications by using the email or
the instant and quick message service in any part of the world . The internet is not limited to messages in
fact it has other benefits in contrasting sector of business (Lu., 2022). It has the impact on business
organisation as earlier without the cyberspace things were different but introduction of internet has made
the work done in a business easier and smoother as well as it has created the huge customer base online
and offline . The internet has allowed many organisation to create the communicates similarly the Tesco
has grown digitally all because of incorporating internet in their business . While Tesco has been installed
the ordering food services online it is all because of computer network . Whereas the organisation can
refer to the advertisement by catchy to galore and numerous specific publishers is all because of having
the connectivity. The net has ample of information which makes the business aware of the customer
preference and taste such as Tesco can get enough of knowledge and insight about their customer through
digital platform or by questionnaire and survey of their customers. The Tesco has made the digital
experience amazing with all the heavy digitalised technology . Moreover the technology incorporation all
by the impact of internet. The organisation has adopted the RFID technology to analyse, and display the
structured flow of all the goods in a supply chain. This has given the organisation an edge for their
delivery and service in a very efficient way (Grover., 2022).
Intranet it is the private network enterprise which is secured and mutual the company information
and resources . Moro ever it is the local network which is restricted and allows the employee to store and
coordinate as well it helps in sharing the information . It has its own benefits which helps in sharing the
information internally and it has the high opportunities in which they will respond too having the
organisation blog post makes the things effective . Where it is not restricted in sharing the data moreover
it makes the information easier to find and locate without any hassle the amazing intranet makes the
things easier and helps in creating the terrific content(Magnavita., 2018) . It a very compelling and
cooperative tool which contains numerous information the intranet can help in boosting the productivity
and action in a company . It has helped the Tesco organisation from removing the administration cost and

supporting the employees with their centralised digital space moreover it encompasses the inclusive and
engaged culture . It also has the quality of expanding the employee engagement and strengthening their
brands . The Tesco intranet platform ourtesco.com is hub for the product and the internal product and
their services which includes the promotions and charitable events and also it includes the finance such as
payslip and their business concern conducts .
Discuss the role of IT in helping managers to manage businesses.
Information technology helps in analysing the specific data moreover it plan the data
accordingly by using the various trends and information . In this there are plethora tool and
equipments to solve the any challenging and tremendous task . In information technology the
organisation has been benefited with different innovation which helped the business grow. The it
has helped in growing the business as it provides the wider scope and room for examining and
evaluating the collected data and the planning of data is done strategically . By incorporating this
also means that the data are secure and safe (Chaudhary.,2020). The IT has impacted and
influenced the business for instance the cloud computing which is very prominent in business
operations. The second thing is automation of business process which has profited the grip over
the period of years whereas it enhances the workflow considerably. This has been proven very
effective as it not only reduces and decline the cost of operation but save the ample of time. The
information and network gives the access to work remotely is all because of the connectivity.
However the data is also safe as the organisation has numerous of data all these information is
extremely crucial for the organisation and it is necessary to protect it the IT can be a great help
in securing all the collected information without losing it . The It can be very effective in
management and for the mangers in any organisation . The management information system
gives the owner and the decision makers with data that are needed for making the valuable and
worthy judgement of a company. The mangers and supervisor need to be fully aware and
knowledgeable about the operations of a company for instance if the head calls and ask for data
related to sales the manger of sales department should have insight about all the information and
data with consider of sales . Further the management information system gives enough en tree
of data of any section. For the manager getting information becomes easier and getting the
relevant data or for any regulatory purpose the manger can have the information system as a
source . As the employee are rapidly increasing in a organisation and to modify and enhance

managerial decision they are using the decision support system . Earlier they faced bit of barrier
in their decision making but the technology inclusion made the work easier and it has improved
decision power (Gao.,2018). The information technology has its own advantage as it helps in the
work of a manger involving the computer network has increased the productivity and agility
where as it also reduced the hassle and disputes because everything is being organised ,
structured and recorded . The manager does not have note down all the things as everything in in
computer and can access the data anywhere in the world moreover to improve the business and
mange the organisation the stargates and action plan can be taken from the help of IT as it will
gives you the distinctive ways for managing the business .
CONCLUSION
From the report it can be summarised that information technology plays the necessary
role in various different sector and incorporating it the work has become easier and simpler . Due
to technology the business has gained a lot of profit. There are various approaches being used for
ethical and social responsibility in digital world the business infusion of these roles to make their
work effectual and cost-efficient. The introduction of internet and intranet innovation has taken
the business organisations ate greater height and their task have be less complexed and and
analysation has made the things easy for the company (Martino.,2021). All these regards of
Tesco the company uses the high advanced technology in their operation's by this they have
been able to satisfy their customer and level off their productivity and their profit margin has also
sky rocketed .

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