Explore the e-business concepts in Commonwealth Bank and evaluate the e-CRM initiative. Discover the issues, opportunities, and recommendations for further improvement.

Case Study

This case study assesses students’ understanding of e-business concepts presented in weekly lectures and tutorials by researching and analysing real life situations.

"Explore the intricacies of e-CRM in Commonwealth Bank and understand its impact on e-Business Fundamentals in this detailed evaluation."

E-Business Fundamentals in Commonwealth Bank: Evaluation of e-CRM

This case study evaluates the e-CRM initiative of Commonwealth Bank and identifies the opportunities and issues faced by the company. It also discusses the nature of the e-CRM initiative, ethical issues and risks, and recommendations for further improvement. The subject is E-business and the document type is a case study. The course code, course name, and college/university are not mentioned.

E-business fundamentals: A case study on e-CRM initiative of Commonwealth Bank

This report analyzes the impact of e-CRM on Commonwealth Bank of Australia. It discusses the e-technology opportunities faced by the bank, e-CRM initiative implemented by the bank, ethical issues and e-CRM implementation, and the success of implemented e-CRM initiative.

e-Customer Relationship Management with Special Reference to Commonwealth Bank of Australia

This report discusses the implementation of electronic customer relationship management (eCRM) by Telstra Corporation Limited, the largest telecommunications company in Australia. It covers the description of the organization, the problem faced by them in business, the nature of the eCRM initiative, ethical issues and risks faced during implementation, and the success rate of the initiative. Recommendations for further improvement are also provided.

Business Development

E-Business Fundamentals and Systems: Telstra Corporation Limited

This presentation discusses the implementation of e-CRM in Telstra Corporation Limited, the largest telecommunications organization in Australia. It explores the challenges faced by Telstra, the nature of the e-CRM initiative, the process of implementing Microsoft Dynamics CRM, ethical issues and risks encountered, the success rate of the initiative, and recommendations for further improvement.

E-CRM Implementation in Telstra Corporation Limited

Presentation

This presentation discusses the implementation of an ECRM system for improving the poor customer services of British Telecommunication (BT). It explores the advantages of ECRM, challenges in implementation, and the benefits it brings in resolving customer issues, marketing and promotion, and data management integration.

E-Business Fundamentals in Commonwealth Bank: Evaluation of e-CRM

End of preview

E-business fundamentals: A case study on e-CRM initiative of Commonwealth Bank

e-Customer Relationship Management with Special Reference to Commonwealth Bank of Australia

E-Business Fundamentals and Systems: Telstra Corporation Limited

E-CRM Implementation in Telstra Corporation Limited

Implementation of Electronic Customer Relationship Management (ECRM) System for Improving Poor Customer Services of British Telecommunication (BT)

Project Management

E-Business Fundamentals in Commonwealth Bank: Evaluation of e-CRM

End of preview

E-business fundamentals: A case study on e-CRM initiative of Commonwealth Banklg...

e-Customer Relationship Management with Special Reference to Commonwealth Bank of Australialg...

E-Business Fundamentals and Systems: Telstra Corporation Limitedlg...

E-CRM Implementation in Telstra Corporation Limitedlg...

Implementation of Electronic Customer Relationship Management (ECRM) System for Improving Poor Customer Services of British Telecommunication (BT)lg...

Project Managementlg...

E-business fundamentals: A case study on e-CRM initiative of Commonwealth Bank

e-Customer Relationship Management with Special Reference to Commonwealth Bank of Australia

E-Business Fundamentals and Systems: Telstra Corporation Limited

E-CRM Implementation in Telstra Corporation Limited

Implementation of Electronic Customer Relationship Management (ECRM) System for Improving Poor Customer Services of British Telecommunication (BT)

Project Management