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ITSM and ITIL: Understanding the Difference and Benefits

   

Added on  2022-12-26

14 Pages931 Words65 ViewsType: 65
Business Development
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INFORMATION
TECHNOLOGY SERVICE
MANAGEMENT AT
TARGET AUSTRALIA
ITSM and ITIL: Understanding the Difference and Benefits_1

NEED TO
KNOW
ITSM
DIFFERENCE BETWEEN
ITSM AND ITIL
GOVERNANCE AND
RISKS
ITSM and ITIL: Understanding the Difference and Benefits_2

ITSM
INFORMATION
TECHNOLOGY SERVICE
MANAGEMENT
Complete set of activities
require to provide services
within a n organisation.
It is a tool that can be
customized and
implemented according to
thee business needs.
It has tie ups with other
fields like software
engineering, quality
management, information
security and many more.
ITSM and ITIL: Understanding the Difference and Benefits_3

DIFFERENCE
BETWEEN
ITSM AND
ITIL
ITSM or Information Technology Service
Management is comprised of a group of
people who shares a common knowledge of
skills and area and implements the same
within organisations.
Whereas ITIL or Information Technology
Infrastructure Library is a type of framework
that is used within organisation to
implement the ITSM.
ITSM and ITIL: Understanding the Difference and Benefits_4

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