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Assignment on Information Technology

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Added on  2020-05-04

Assignment on Information Technology

   Added on 2020-05-04

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Running head: INFORMATION TECHNOLOGY INFORMATION TECHNOLOGYName of the Student Name of the UniversityAuthors Note:
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1INFORMATION TECHNOLOGYTable of ContentsAnswer to Question 3:.........................................................................................................2Answer to Question 4:.........................................................................................................3References............................................................................................................................4
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2INFORMATION TECHNOLOGYAnswer to Question 3:ITIL stand for Information Technology Infrastructure Library is well known frameworkfor proper management of IT services. For many ongoing businesses round the globe it isconsidered as an important tool for service management and improvement as a practice andideas. The core of ITIL has mainly five phases that are service strategy, designing of service,service transition, service operation and continual improvement of services(Ahmad et al., 2013).Various organization round the globe can get a number of benefits through the implementation ofITIL. The ultimate goal behind the implementation is to provide structure and flexible guidelineacross different IT services. There are some other benefits that can be achieved from it are highersatisfaction of user, improvisation of resource allocation, aims in providing and managingvarious services, Improvises the ability to manage various services. ITIL also aims inimprovising control and transparency, more understanding and improvisation of the ability tomanage and analyzing changes (Marrone., 2014).Out of the above mentioned uses the top five benefits of ITIL implementation are ITIL isproven and used worldwide, Improved customer satisfaction, Better reliability and customerservice, Advantage through value creation and use of agile change method. ITIL is proven and used globly: Use of ITIL in an organization aims in providingconfidence for various action taken in an organization. Various firms round the globe can adaptITIL as per the need of their business. Better customer relationship: ITIL is designed in such a way they can easily focus onthe needs of the consumer and focuses on the experience of user rather than on technology
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