Introduction to INFRASTRUCTURE MANAGEMENT

Running head: INFRASTRUCTURE MANAGEMENT
INFRASTRUCTURE MANAGEMENT
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Table of Contents
Task A:.............................................................................................................................................2
Part B:..............................................................................................................................................4
Abstract............................................................................................................................................4
Index terms......................................................................................................................................4
Introduction......................................................................................................................................4
Discussion........................................................................................................................................5
Impact of E-business:..................................................................................................................5
Impact of e-commerce on economy and market:........................................................................7
Different models of e-business:...................................................................................................7
Different e-commerce strategies :................................................................................................9
Advantages of e-commerce and e-business:................................................................................9
Disadvantages of e-commerce:..................................................................................................10
Ways to reduce the effects of these disadvantages:...................................................................11
Conclusion.....................................................................................................................................11
References......................................................................................................................................13

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Task A:
Mistakes made by AstraZeneca:
Astra Zenca used the outcome based specification which did not go well with the
business process. The outcome based specification enables the innovation of the vendor group.
However, this model is not suitable for the growing business. AstraZenca is in the growing phase
and adoption of the outcome based specification did not go well with the organization.
Mistakes made by IBM:
IBM did not able to understand the changing model of the fast growing business. The
change in the outsourcing of the multinational company can be not be varied from time to time.
IBM did not have any static policy for the outsourcing. In this case, there was regulations to
follow with the happening of the problem.
Outsourcing of the contracts for the five years:
The business model of the vendors makes the outsourcing for five years. For first two
years the vendors make the major investments in the organization. The rest three years, the main
aim of the vendors is to gain the profit from the provided investment. The total process requires
the time span of five years.
Mistakes made by the major corporate:
 In most of the cases, the organizations do not have the proper knowledge of the
outsourcing.
 The organizations have the poor knowledge of gathering of the information.

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 In most of the time organizations are not aware of the possible outcome of the decisions.
View regarding 2007 SLA:
There are certain reasons, for which the 2007 SLA is doomed to be failed-
 No clause for the termination of the contracts in 2007 SLA.
 The contract does not provide a clear view of the estimated fees and the services.
2001 SLA provisions:
This provides 13 standard policies, which can be be helpful for the organizations for
handling the problems. One of those 13 principals is ‘fix first pay later’ policy. According to
this policy, incase the problem arises it should be solved through the collaboration of both the
vendor organization and the AstraZeneca. This policy provides a fast solution of a problem
which is desirable for the organization.
Reasons for selecting arbitrator instead of lawsuit:
Selection of then arbitrator instead of lawsuit is beneficial for certain reasons. The whole
procedure of the lawsuit is time consuming. Whereas , the arbitrator can solve the problem in
a small time span. Lawsuit can cost the organization much ,which can be regarded as the
wastage of resource for the organization. Sometimes, the lawsuit ca bring the confidential
issues and the information to be disclosed, which is not desirable. All this reasons indicates
that the selection of the arbitrator is more preferable than lawsuit.