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IT Infrastructure Management Assignment (Doc)

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Added on  2020-04-01

IT Infrastructure Management Assignment (Doc)

   Added on 2020-04-01

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Running head: INFRASTRUCTURE MANAGEMENTInfrastructure ManagementName of the StudentName of the UniversityAuthor note
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1INFRASTRUCTURE MANAGEMENTQuestion 1SWOT TEMPLATEOrganization: TECHPILLARDate:Description of the new/current ICT service The new ICT is open and customer driven ecosystem that is derived by the IT companyTechpillar (Button, Harrington & Belan, 2014). The information and communicationtechnology that helps in converging the information and communication technologies inorder to offer the customers’ communication that is large scale in nature and it has storageand processing capabilities as well . (Warren et al. 2016). The new information andcommunication technology is flexible and provides agile platform in order to adopt with thechanging goals of the business along with the configuration of the applications. The new ICTis having proper agile innovation along with proper business driven technology as well(Coskun, Ozdenizci & Ok, 2013). The new ICT service that has been developed by Techpillar is the CLOUD TELEPHONYservices. The technology helps in moving the business from phone mode to cloud andreplaces the entire need of moving the conventional telephone system in the business(Vaishnavi & Kuechler, 2015). The cloud telephony is growing fast and Techpillar hasadopted it as well (Bloom et al., 2014). It is highly reliable and helps in avoiding hassles(Omotayo & Melan, 2017). There are no physical servers in cloud telephony and it includeszero server cost as well (Przybylski & Weinstein, 2013). Cloud telephony helps insafeguarding the privacy of the customers without revealing the phone number of theircustomers. It will enhance the security by proper usage of two-factor authentication (Bilal &Jopeck, 2014). However, few disadvantages have to be properly checked and rectified as well by Techpillar.The cost of cloud telephony is high as the incoming calls are even charged (Coleman et al.,
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2INFRASTRUCTURE MANAGEMENT2015). There can be data theft as well as other inconveniences such as dysfunctional call IDissues wherein the numbers are not displayed at times on the telephones that causes issues forthe users of cloud telephony (Zurawski, 2014).Strengths WeaknessesProper flexibility No staffing levelsProper and authentic support system Lack of strategic planningServices related to web development No proper communicationProper service to the customers Inconsistent orientationprogramDedicated staff Lack of operating proceduresOpportunities ThreatsCloud computing and telephone Inconsistencies in keeping upWireless Funding priorities and levelEconomies of scale Hostile environment of securityProper system integration Accelerated reality vs.ExpectationsInefficient competitors Taxation is introduced in theproductSummary and RecommendationsThe demerits have to be properly rectified as to reduce the different issues in the
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