Supply Chain Functions of Operations Management of Service Sector

Added on - 17 Feb 2021

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INITIAL RESEARCHPROPOSAL
Table of ContentsResearch background.......................................................................................................................1Research problem............................................................................................................................2Aims and objectives.....................................................................................................................2Research questions.......................................................................................................................2Justification of research...................................................................................................................3Research methodology.....................................................................................................................3REFERENCES................................................................................................................................5Appendix..........................................................................................................................................6
Title- Evaluation of supply chain functions of operations management of service sector.Research backgroundIn recent times, technology has highly impacted on overall business growth anddevelopment. This is because it has transformed the way of doing business that is producinggoods and offering services. Supply chain and operation management plays a significant role inan organisation. They are responsible for delivering goods and managing overall operations.Also, evolution of block chain technology has directly impacted on SCM (Hoekman, &Shepherd, 2017). The companies are implementing this in supply chain that has improved theirprocess. Furthermore, it is essential to integrate overall process so that services are offered ineffective way. The frequent technological advancement has eased different functions of supplychain. For a service providing company it is necessary that they gain satisfaction of customer byoffering high quality services in less time. Hence, overall efficiency is dependent on supply andoperation department. They need to ensure continuous flow of service. Apart from it, inoperation management enables in handling of all activities in an organisation. Through this,processes are developed of how task will be performed. Here, it is also decided that howcommunication will flow, who will interact at front and back end with customers andstakeholders, etc. However, defining of process makes it easy to attain goals and objectives. Thisis because it provides a direction through which tasks will be done.In service industry, a specific process is followed to do different types of operations.Thus, it is important to optimise information so that service is offered to right people (Verghese& et.al., 2015). Here, goal is to reduce cost and delivery time to satisfy customers. Besides this, itis essential to gather information from various functions so that a defined process is developed.This helps in proceeding in step by step way to utilise resources. Moreover, any change infunctions of supply chain forced business to change methods.The purpose of research is to analyse importance of supply chain functions in servicesector. Also, how it benefit in growth of companies through customer satisfaction. Moreover, itwill be easy to investigate how change in functions directly impact on process of deliveringservice (Hawkins & et.al., 2015). In this study it will be discussed about cost and delivery timecould be reduced by maintaining service quality.1
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