Managing Information System for Hotels in Australia

The report highlights the application of innovation in four different hotels in Australia, namely Grace Hotel Sydney, Four Season, Swissotel, and Park Hayat. The success factors, lessons learned, and recommendations for each hotel have been discussed in detail. The report also emphasizes the importance of internal and external analysis for innovation, including factors such as market, industry, technological, and political factors.

Running head: MANAGING INFORMATION SYSTEM
MANAGING INFORMATION SYSTEM
Name of the Student
Name of the University
Author Note:

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Table of Contents
Introduction..........................................................................................................................3
Discussion............................................................................................................................3
Application of innovation in Information technology.........................................................3
Example -1 Grace Hotel Sydney.....................................................................................3
Success factors.............................................................................................................4
Lesson learned.............................................................................................................5
Recommendation for Grace Hotel Sydney..................................................................5
Example 2- Four Season.....................................................................................................5
Success Factors............................................................................................................6
Lesson learned.............................................................................................................6
Recommendation for Four Season...............................................................................7
Example 3- Swissotel......................................................................................................7
Success Factor.............................................................................................................8
Lesson learned.............................................................................................................8
Recommendation for Swissotel...................................................................................8
Example 4- Park Hayat....................................................................................................8
Success factor..............................................................................................................9
Lesson learned.............................................................................................................9
Recommendation for Park Hayat.................................................................................9
Internal analysis for innovation.....................................................................................10
Internal factors...........................................................................................................10
Individual factors.......................................................................................................10
Management factors...................................................................................................10
External analysis for innovation....................................................................................10
Market........................................................................................................................10
Industry factors..........................................................................................................10
Factors affecting economy and society......................................................................11
Technological factors.................................................................................................11
Policy/ Political Factors.............................................................................................11
Conclusion.........................................................................................................................11
References..........................................................................................................................13

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Introduction
In the last few years, there has been ongoing demand for innovation in both the domains
of information system and technology (Berezina et al. 2016). The following report will highlight
the use of information system in four different hotels which are based in Australia. The four
hotels come up with a different number of branches and operation in different branches of the
world. The information system has been designed in such a way that it can make the business
process much more efficient (FitzPatrick et al. 2013). Four hotels have been selected for this
particular report that are Grace Hotel Sydney, Four Season, Swissotel, park Hayat.
In the coming pages of the report, an idea has been provided with respect to application
of innovation in information system and information technology. Various aspect like success
factor, lesson learned and lastly recommendation for four hotels has been discussed in details.
The last section of the report emphasizes internal and external analysis for innovation. Various
factors like internal, individual and management factors have been discussed in details. The
external factors highlight the four important aspects like market, industry, technological and
lastly political factors.
Discussion
Application of innovation in Information technology
Example -1 Grace Hotel Sydney
The security provided by Grace Hotel Sydney to all of its guests is known to be
unparalleled in nature (Galliers and Leidner, 2014). If an individual, tries to get into the hotel
forcefully then the security system of the building will be activated which is inclusive of alarm
system. If fire is detected anyhow within the building, then the whole airflow system will be

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easily automatically deactivated for stopping the fire any kind of transmission. The system will
be activated due to the presence of sensors which is installed on all the floors of the building.
There are some other kinds of system like audio system which is inclusive of screen projector
which is needed in conference rooms. It is inclusive of various art technologies which have been
put in this particular place (Gretzel et al.., 2015). Two-way radio is the perfect example of any
kind of innovation in this hotel premises. It mainly stresses on various regions like security and
maintenance.
Innovation can be encountered in this hotel as it has installed Otis Elevators which has
been installed in every zona of the hotel. Proper kind of information has been provided on the
screen along with benefits for the guests (Guo, Kwon and Kareem 2015). It mainly focuses on
low voltage consumption which focuses on consumption of less power. There are many forms
and proper innovation of technology which is exhibited by Grace Hotel Sydney which has many
smart systems (Pearlson, Saunders and Galletta, 2016). The smart system will help in managing
certain number of things like lighting, security devices, and lightings in various home theaters.
Proper handling of customers on daily basis can be considered to be difficult task.
Success factors
 At the time of construction of this hotel, certain innovation has been applied so that it can
ensure provision for upcoming implementation (Laudon and Laudon 2016). It mainly
ensures overall growth and improvement of this hotel.
 The building comes up with an innovative shape which has been designed by the help of
various innovative technologies (Leung et al. 2013). It has ultimately helped in gaining
architecture which has helped the engineers in construction of the building.

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 The security system of this building comes up with information system which has helped
the organization in gaining proper trust among all the consumers of Australia.
Recommendation for Grace Hotel Sydney
 Information technology which is advanced in nature needs to be properly installed on the
top of this building so that hotel security is much aware of airplanes. Apart from this, the
airport staff needs to be informed about building much better security around the
building.
 Efficient and advanced human resource management software needs to be incorporated
into the building. This is mainly done so that it can provide better security to the guest of
this hotel.
Example 2- Four Season
The main target of this hotel is all about increasing the overall sales. To achieve this, the
hotel has come up with innovative relationship software. The hotel is planning to upgrade its
central reservation system, revenue and property management system (Verma, 2014). By the
help of this feature, almost every customer can easily make choice of their room and make
booking through online mode. The organization has implemented a proper innovative system for
department of home base catering services. The service has been named as Chieftec recipe
management system. It comes up with dual features like calculating the cost of food and
inventory system which turns to run windows system (Berezina et al. 2016). The organization is
planning to implement accounting information system which is needed for generating automatic
expenditure reports. It is done with the help of a system known as Xcellenet system which is
allowed in various levels like executive for having information.

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Success Factors
 This particular hotel makes use of advanced CRM (Customer Relationship Management)
which is needed for creating database of guest.
 The second success factor for this organization is all about making use of resource
management solution (FitzPatrick et al. 2013). The hotel should make use of available
resources which is needed for innovation in the domain of information system. It
generally highlights competitive advantage which is obtained by use of internal
information. It helps in gaining overall success of the organization.
Recommendation for Four Season
The organization should start focusing on quality of service which is provided to guest. It
mainly aims to provide satisfaction to the customer. It has reduced the overall quality of the
service. It has ultimately the overall sales along with customer feedback from various region of
the world. The organization should adopt a better information system for optimization of
available information. It is mainly done so that job satisfaction can be enhanced by the help of
human resource management based solution.
Example 3- Swissotel
Swissotel is considered to be as one of the finest group in the whole hospital sector in the
globe. It has come up with number kind of innovation in the domain of information system (Guo,
Kwon and Kareem 2015). There are mainly two important sectors where this particular
organization can easily make use of application of information based system are proper customer
relationship management and Human resource information system. In the domain of CRM, the
software sheet has received so much of preference for understanding the requirement of the
guest. They have planned to provide much better-staying experience. It provides a platform

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where a guest can both as per requirement at the time of arrival in this particular hotel. The
central customer management system also aims to provide complimentary pick up at the airports
(Laudon and Laudon 2016). Fidelio is used by Swissotel group which comes up with software
for customer relationship management. It helps in keeping a track of details of the guests who
have stayed in Swissotel. Apart from this, the organization focus on gathering feedbacks from
guests who have stayed in this hotel. Swissotel comes up with a high value of maintaining cost
on everyday basis for hotels all around the globe (Park and Allen 2013). It is mainly due to
improper budget in the current system.
Success Factor
 Swissotel comes up with organization structure which is needed for keeping the
employees and managers properly motivated (Leung et al. 2013). It comes up with
excellent human resource software which can be used for improving the performance of
employees. Apart from this, it focuses on recognizing achievements and keep the
employee motivated for increasing the productivity.
Recommendation for Swissotel
 The organizational should focus on the efficient use of information system which is
needed for tapping various geographical location in smaller location.
 It should stress on adopting better management software which is needed for tackling the
competition in the market.
Example 4- Park Hayat
Part Hayat Sydney has come up with innovation in the domain of information system in
last few years (Park and Allen 2013). And this the main reason for which the organization has

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provided uninterrupted service to its guests. Hayat comes up with efficient system for storing the
data in secure and encrypted way. Proper backup cycles are needed for understanding without
any kind of interference. The organization comes up with proper backup system which is needed
for recovering all the data at the time of disaster (Verma, 2014). The hotel aims to provide
attractive offers and discounted price to its users. Apart from this, seasonal vouchers are also
provided for online reservation. This particular hotel aims to provide centralized reservation
system which can be used by customers at the time of online booking. It will the company to
easily gain the trust of customers. The present organizational structure of Hyatt needs to be
revised (Berezina et al. 2016). It is mainly needed as it can cause job dissatisfaction and other
problems.
Success factor
 The organization comes up with strong performance management system which is
needed for improving the performance in the market.
 Some of the complementary organization have been fully integrated into Hyatt with the
help of information system. It has ultimately helped in improving the brand equity for
this particular company. The whole given process can be considered as a success factor.
Recommendation for Park Hayat
 Online portals need to be introduced so it can attract new customers and online sales for
this particular organization.
 The organization can easily make use of big data analytics which is needed for technical
improvements in the hotel operation.

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Internal analysis for innovation
Internal factors
Hotel management system is different for different hotels which ensures that it can
provide job satisfaction to the employees. Apart from this, it can provide customer satisfaction to
the guests. This particular system aims to provide room platform where customer can check the
interior of the room through videos. It ultimately them to make better decision for room in which
they want to stay.
Individual factors
Various employees of the hotel need to motivate themselves so that they serve the guest
in much better way. It is mainly needed for addressing their concern at the time of their stay in
the hotel. It is mainly related to various kind of online function like booking sides and looking
for packages. It is considered to be helpful to guest and employees in the hotel industries.
Management factors
Management of the hotels needs to be cooperative with employees and guests in various
aspects. It will improve job satisfaction at the end of the day which improve business from the
same guest.
External analysis for innovation
Various improvements and innovation in hotels industry need to study in careful way
(FitzPatrick et al. 2013). It mainly focuses on analyzing the team members and all the experts of
the hotel. It is mainly done so that the management of the organization can easily come up with
improved and better plan at the point.

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Market
The overall market economy and its competition in various hotels along with fluctuating
price is offered. It tends to offer competition to other hotels in the market which needs to be
taken into account.
Industry factors
With the passage of time, hospital sector is developing at a much a faster rate (Galliers
and Leidner, 2014). With each passing year, new hotels are coming up and there has been
innovative for providing better experience to guests. Different hotel come up with various budget
and it tends to provide proper plan for innovation. It has ultimately focused on ever changing its
demand on the market which is specific to need in the hospital sector.
Factors affecting economy and society
Both the economic and social factors need to be taken into consideration. Hotel industry
tends to provide employment to large number of people all around the globe. Analyzing the need
of customers can be considered to be complex task. In most of cases, building administrative
may fail to satisfy the need of guest.
Technological factors
Technological innovation like mobile-based application aims to various kind of features
like online centralized system and hotel booking. Information system can be easily implemented
in the hotel booking sector. It is mainly done so that it can improve their business in the coming
future

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Policy/ Political Factors
Political factor like guidelines for environment can easily provide rules which have been
set by government (Gretzel et al.., 2015). Environment guidelines need to be properly compiled
at the time of building hotels.
Conclusion
From the above pages, it can be easily stated that this report is all about hospitality sector.
This particular sector is considered to be as one of the fastest growing sectors in the whole world.
In the above pages of the report, four hotels which are based in Australia has been discussed in
details. In the above pages of the report, four hotels have been discussed in details like Swissotel,
park Hayat, Four Season and Grace Hotel Sydney. All the success factors for four hotels in the
hospitality sector has been discussed in details. After various kind lesson which has learned from
these hotels has been provided. The effect of internal factors like organization, individual and
management factors has been discussed in brief. The effect of external factors like market,
industry, technology and political factor on the success of the project has been provided in
details. The last section of the report mainly deals with some recommendation and guidelines for
providing help to organization.

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References
Berezina, K., Bilgihan, A., Cobanoglu, C. and Okumus, F., 2016. Understanding satisfied and
dissatisfied hotel customers: text mining of online hotel reviews. Journal of Hospitality
Marketing & Management, 25(1), pp.1-24,
FitzPatrick, M., Davey, J., Muller, L. and Davey, H., 2013. Value-creating assets in tourism
management: Applying marketing's service-dominant logic in the hotel industry. Tourism
Management, 36, pp.86-98,
Galliers, R.D. and Leidner, D.E., 2014. Strategic information management: challenges and
strategies in managing information systems. Routledge,
Gretzel, U., Sigala, M., Xiang, Z. and Koo, C., 2015. Smart tourism: foundations and
developments. Electronic Markets, 25(3), pp.179-188,
Guo, Y., Kwon, D.K. and Kareem, A., 2015. Near-real-time hybrid system identification
framework for civil structures with application to Burj Khalifa. Journal of Structural
Engineering, 142(2), p.04015132,
Laudon, K.C. and Laudon, J.P., 2016. Management information system. Pearson Education
India,
Leung, D., Law, R., Van Hoof, H. and Buhalis, D., 2013. Social media in tourism and
hospitality: A literature review. Journal of travel & tourism marketing, 30(1-2), pp.3-22,
Park, S.Y. and Allen, J.P., 2013. Responding to online reviews: Problem solving and
engagement in hotels. Cornell Hospitality Quarterly, 54(1), pp.64-73,

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Pearlson, K.E., Saunders, C.S. and Galletta, D.F., 2016. Managing and Using Information
Systems, Binder Ready Version: A Strategic Approach. John Wiley & Sons,
Verma, A.S., 2014. Sustainable supply chain management practices: Selective case studies from
Indian hospitality industry. International Management Review, 10(2), pp.13-23,