Innovation Management: Assessing Issues and Strategies for Nando's Australia

Running head: INNOVATION MANAGEMENT
INNOVATION MANAGEMENT
Name of the student
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Executive summary
The research will aim at assessing the issues that are being encountered by Nando’s Australia
and the recommended strategies that might be considered by the same while developing the
operations. The research also developed discussion on the different costs that might be incurred
by the organization while implementing the modifications. The innovative measures that might
be undertaken by the organization is being discussed in the research along with the benefits of
the creative processes. The strategies and responses that might be undertaken by the organization
are being illustrated as a part of the research which has enabled in enhancing the study.

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Table of Contents
Part 1- Problem................................................................................................................................4
1.1Background.............................................................................................................................4
1.2Definition of the problem.......................................................................................................4
1.3Evidence of the problem.........................................................................................................4
1.4Timing considerations............................................................................................................5
1.5Considerations of the broader context....................................................................................6
Part 2- Benefit..................................................................................................................................6
2.1Benefit to the be delivered......................................................................................................6
2.2Importance of the benefits to the government........................................................................6
2.3Evidence of benefit delivery...................................................................................................7
2.4Interdependencies...................................................................................................................7
Part 3- Strategic response................................................................................................................7
3.1Method and response..............................................................................................................7
3.2Strategic options analysis.......................................................................................................8
3.2.1Strategic Intervention...........................................................................................................8
3.2.2Strategic options..................................................................................................................8
3.2.3Ranking of strategic options................................................................................................9
3.3Recommended strategic option.............................................................................................10
Part 4- Project options analysis......................................................................................................11

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4.2Stakeholder identification and consultation..........................................................................11
4.3Social Impacts.......................................................................................................................11
4.4Economic impacts.................................................................................................................11
4.5Cost benefit analysis.............................................................................................................12
4.6Risk.......................................................................................................................................13
Part 5- Deliverability of the recommended solution......................................................................13
5.1Details of recommended solutions........................................................................................13
5.2Detailed costing....................................................................................................................13
5.3Management.........................................................................................................................16
References......................................................................................................................................17
Appendix: Canvas Model..............................................................................................................19

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Part 1- Problem
1.1Background
Nando's is a South African restaurant chain, which specializes in peri-
peri style chicken and other dishes which has assisted the venture in developing the loyalty of the
customers. The concerned organization was founded in the year1987 and is headquartered in
Johannesburg. The developments that are made by the organization are reliant on the authentic
and innovative dishes that assisted the venture in retaining the attention of the target customers.
However, apart from all the establishments, the concerned organization faced different issues
which affected the competitive benefit while operating in a market.
1.2Definition of the problem
The concerned organization, Nando’s Chicken, faced a substantial issue in their
Australian units which referred to the degrading quality of the foods and the filthy kitchens
where the foods are prepared. The degradation in the quality has affected the brand image of the
venture as well as incapacitated the same in retaining the trust and loyalty of the customers.
Kwon, Lee & Shin (2014) opined that the degrading quality of the operations and the product
offerings of an organization affects the capabilities of the same in retaining the trust ad loyalty of
the customers. Therefore, the quality related issues has affected the capabilities of the concerned
organization in developing their product offerings while operating in different regions of
Australia. On the other hand, the developments in the communicability through the social media
platforms and negative word of mouth has affected the brand image of the venture.

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1.3Evidence of the problem
The concerned organization was accused for quality related issues that affected the
interests of the customers. It was found that the Northbridge and at Belmont Forum stores of the
concerned organization, Nando’s, violated the regulations that were set by WA Department of
Health’s food standards (Akgün et al., 2014). The lack of suitable adherence to the guidance of the
food safety and security has affected the capabilities of the organization in improving the
efficiency of the operations in adherence to the demand of the customers. It was found that the
filth in the kitchens and the rotten food that was reused by the units for serving the customers
affected the propositions of the same (Androniceanu, 2017). On the other hand, the escalation of
the issues failed to evoke suitable feedbacks from the management of the units. It has affected
the trust and loyalty of the customers. In a report it was portrayed that the food offerings of the
organization consisted of maggots and the kitchen had rats (Wong, Tseng & Tan, 2014). Portrayal
of such quality related issues in the different media vehicles incapacitated the concerned
organization in retaining the trust and confidence of the customers towards the product offerings.
1.4Timing considerations
The issue is required to be resolved with the aim of maintaining the efficiency of the
operations while retaining the trust and confidence of the consumers. The different changes that
are undertaken by the organizations are dependent on the smooth functioning of the system in
adherence to the demand of the customers. The enhancements in the quality of the food offerings
of the venture would assist the same in developing the potentials of the same while operating in
different international markets. Pimentel and Major (2014) opined that quality is the primary
priority that must be adhered by the organizations. Therefore, the concerned organization must