Innovation Management for Nando's

INNOVATION MANAGEMENT
Nando’s

Part 1- Problem
• Nando's is a South African restaurant chain, which specializes in peri-
peri style chicken and other dishes which has assisted the venture in
developing the loyalty of the customers
• The concerned organization was founded in the year1987 and is
headquartered in Johannesburg
• The concerned organization, Nando’s Chicken, faced a substantial
issue in their Australian units which referred to the degrading quality
of the foods and the filthy kitchens where the foods are prepared

Part 1- Problem
• The concerned organization was accused for quality related issues
that affected the interests of the customers. It was found that the
Northbridge and at Belmont Forum stores of the concerned
organization, Nando’s, violated the regulations that were set by WA
Department of Health’s food standards
• The concerned organization must take steps to develop suitable
quality management mechanism on an urgent basis as it would assist
the same in developing the trust and confidence of the customers

Part 2- Benefit
• The benefits will ensure that the different rules and regulations that
are framed by the same are adhered which will assist in maintaining
the efficiency of the corporate culture
• The adherence to the food and beverage safety related guidelines
would assist the government in ensuring the safety and security of its
citizen while monitoring and controlling the activities of the
concerned organization