Customer Service Plan of Innovative Widgets

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Customer Service Plan of Innovative
Widgets

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Table of Contents
Vision and Mission..........................................................................................................................5
Vision...........................................................................................................................................5
Mission........................................................................................................................................5
Internal and External Customers.....................................................................................................5
Internal Customers.......................................................................................................................5
Requirement of Internal Customers.............................................................................................5
External Customers......................................................................................................................6
Requirement of External Customers............................................................................................6
Product Quality Specifications........................................................................................................6
Minimum Safety Requirements...................................................................................................6
Dimensions..................................................................................................................................6
Tolerances....................................................................................................................................7
Pricing..........................................................................................................................................7
Material........................................................................................................................................7
Delivery.......................................................................................................................................7
Customer Service Guarantees..........................................................................................................7
Customer Services Policies and Procedures....................................................................................8
Customer Support Policy and Procedure-Collecting Market Research...........................................9
Purpose........................................................................................................................................9

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Scope............................................................................................................................................9
Resources.....................................................................................................................................9
Relevant Legislation....................................................................................................................9
Updated/Authorised.....................................................................................................................9
Customer Support Processes........................................................................................................9
Customer Complaints Policy and Procedure.................................................................................10
Purpose......................................................................................................................................10
Scope..........................................................................................................................................10
Resources...................................................................................................................................10
Relevant Legislation..................................................................................................................10
Updated/Authorised...................................................................................................................10
Customer Complaints Resolution Processes.............................................................................10
Recordkeeping Policy and Procedure............................................................................................11
Purpose......................................................................................................................................11
Scope..........................................................................................................................................11
Resources...................................................................................................................................11
Relevant Legislation..................................................................................................................11
Updated/Authorised...................................................................................................................11
Recordkeeping Processes...........................................................................................................12
Reflection.......................................................................................................................................12

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References......................................................................................................................................13