Integrated Professional Skills in Digital Age

This report discusses the importance of information communication technology in an organization, especially during the COVID-19 pandemic. It covers topics such as collaboration tools, cloud storage, cloud computing, privacy, and security. The report also highlights how BMW and Tesco used collaborative tools to conduct business operations during the pandemic.

Integrated professional
skills in digital age

ABSTRACT
Information communication technology has been utilized in order to develop effective
framework which is related to communication within an organization. It helps in making
employees perform communication on large scale. ICT has done contribution within business to
deal with various challenges occurred during the time of COVID 19. These challenges were
solved through collaborative tools like Zoom meet and Microsoft team that has helped in making
operations performed with ease. Cloud storage and computing has made organization store data
by using secured networks. Privacy and security is an important aspect of Information
communication technology that has made personal information of employees protected with
secured means. Crypto currency crash means that phenomena within which monetary loss is
faced by individuals over investment done by them within crypto currency.

Table of Contents
ABSTRACT ....................................................................................................................................2
INTRODUCTION...........................................................................................................................1
MAIN BODY ..................................................................................................................................1
2.0 Literature Review ......................................................................................................................1
2.1 Collaboration tools.................................................................................................................1
2.2 Cloud Storage.........................................................................................................................2
2.3 Cloud Computing ..................................................................................................................3
2.4 Privacy and Security..............................................................................................................4
3.0 Analysis and Discussion ...........................................................................................................4
3.1 Collaboration tools.................................................................................................................4
3.2 Privacy and Security during pandemic..................................................................................6
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
Information and communication technology has important role to play within an
organization as it protects various data which is related to core aspects of organization. ICT has
developed significantly to achieve goals and objectives that is set by an organization. ICT has
helped upon enhancing modern workplace by improving their operations. It has contributed
towards developing customer services and quick delivery system in order to satisfy customers
needs and demands. ICT has contributed towards making business cycle completed with the help
of communication skills. Further, ICT played efficient role during the time of pandemic by
making digitalization used in order to stabilize business process and generate profit. Through
online meeting platforms certain opportunities has been generated that made meeting done with
effectiveness. The main purpose of this report is to gain understanding about various kinds of
collaboration tools, cloud computing, cloud storage and privacy. In the end cryptocurrency clash
has been discussed.
MAIN BODY
2.0 Literature Review
2.1 Collaboration tools
Collaborative tools means terms that are used with various kinds of software and online
services allowing employees to work together within common projects without making any
physical presence within location dedicated to project. The tools has been used in order to
enhance information communication technology in an organization. There are different kinds of
apps, software programs and online platforms which are used with collaboration tool by an
organization for dealing with critical situations like Work From Home and Lockdown(Blaschke,
2018). These tools has made development possible upon various aspects for improving online
communication. In modern world organizations has been shifting towards digital communication
for making business progress within COVID 19 pandemic. The pandemic made organization
shift towards digitalization that made collaborative tools used for business operations and
meetings. In order to perform meetings collaborative tools like Zoom, Microsoft meeting and
Skype has been used by BMW and ASDA that has helped din solving issues related to business
performed in retail and automotive sectors in the time of COVID 19. For example, Tesco has
used Zoom to conduct its meetings about business process and supply chain management. BMW
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used Microsoft meetings to work upon automotive development and designs which can be used
to make attractive offers for its existing users. The collaboration tools has both advantages and
disadvantages that has been discussed as follows:
Advantages of collaborative tools are Productivity: This is one of the most effective advantage which is developed within
collaborative tools that has made development of working patterns possible with digital
platforms. These tools has made focus of employees attain towards online working
system with innovative approach.
 Cost efficiency: It is another advantage that has been posses by collaborative tools. Since
these tools requires less investment which makes it more cost saving for organizations
operating within various sectors.
Disadvantages of collaborative tools are Lack of Face-To-Face Interaction: This is biggest disadvantage that has been posses by
collaborative tool is lack of face to face interaction that made employer and employees
understanding towards each other weak.
 Quality of work: In online meetings things are discussed in detail but still perfection
within employees work is not guaranteed. This makes quality of work impacted on large
scale.
2.2 Cloud Storage
Cloud storage method that type of software program that's used for supplying area and
ability so that it will shop huge records inside one area. Business groups makes use of diverse
sorts of statistics and records on the subject of sales, customer statistics and report that's stored
secure inside cloud computing that's primarily based totally over stores, updates and resettle the
records in keeping with the need(DiRomualdo, El-Khoury and Girimonte, 2018). Digitalisation
has emerge as one in every of critical a part of commercial enterprise market that has made
commercial enterprise advanced on huge scale. In the time of pandemic non-stop improvement is
finished through the use of cloud storage records associated over selling., promoting, shopping
and participating finished through the use of on-line platforms. Thus, cloud storage has made
paintings finished in powerful via improving virtual platforms. For example, BMW has used
cloud storage so that it will shop records which has allows in growing techniques extra
efficiently for destiny boom of agency. Thus cloud storage is appropriate for agency like BMW
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because it has allows in making critical statistics concerning initiatives of BMW saved in secured
manner. There are sure benefits and drawbacks which has been mentioned as follows:
Advantages of cloud storage
 Backup and repair records: This is the primary gain which leads upon storing of
records that leads toward securing records for destiny use. It has helped in making
records to be analysed efficiently within the time of COVID 19 which lead over guiding
personnel to behaviour operations of commercial enterprise. Improve collaboration: It is every other critical element which makes connection
feasible with huge quantity of personnel. Also this makes commercial enterprise
diagnosed troubles and problems that has been confronted in the course of the time of
COVID 19.
Disadvantages of cloud storage
 Downtime: This is largest drawback that's posse through cloud storage at time net does
now no longer paintings or their server is down which makes negative best of
connectivity occur(Graham, 2022). It makes records now no longer to be saved
efficiently making statistics flaws created which impacts operating best.
 Security problems: By the use of cloud storage system, protection problems so that it
will steady the records and statistics. There are many problems concerned within the
protection protocols like maintaining records out of the attain of hackers, stored in
passwords and hold use of virtual generation lots well.
2.3 Cloud Computing
Cloud computing way that software program that's used for turning in of offerings
associated with servers,storage, databases, networking, software program, analytics, and
intelligence. All on-line paintings is interconnected via software program. For example, Tecso
for storing statistics inside cloud has used device language and with the assist of AI generation
which makes organisation offer generated mails to its customers. This makes records inside
cloud preserve secure and secured shape any form of interface. In this encryption is supplied
over offerings that doesn't permit some other to get entry to over its statistics. This makes cloud
computability and packages of cloud storage powerful. There are each blessings and downsides
of cloud computing which has been mentioned as follows:
Advantages of cloud computing
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 Suitability: This is largest drawback of cloud computing that's used inside any discipline
like commercial enterprise and academic institution. Under commercial enterprise wider
attitude is blanketed that's primarily based totally upon numerous functions. The cloud
computing holds suitability which range from one location to any other because it offers
area and privacy. This is applicable for all sorts of laptop gadgets like mobileular phone,
pills and different brilliant computers. This makes organisation desires to be examine
with tool functionality with the aid of using putting in cloud application.
Disadvantages of cloud computing
 Data security: The statistics inside cloud computing and storage is largest gain of the
usage of cloud computing. This leads upon making commercial enterprise increase accept
as true with and confidentiality over person records like Email Id, passwords and account
records. Thus statistics may be utilized by its proprietor consent that's given.
2.4 Privacy and Security
Privacy and safety is an essential attitude that's primarily based totally over non-public
records and safety of an character inside an corporation(Huda, 2018). In order to make certain
that privateness and safety if maintained inside an corporation software program like firewall,
anti-virus and anti-spyware which makes important records covered of personnel operating in an
corporation. For instance an corporation BMW calls for to hold privateness because it protects
personnel from any sort of fraud and misconduct. Tesco need to broaden excessive nice software
program which makes safety evolved concerning touchy records of its personnel and customers.
Importance of privateness and safety is that its facilitates corporation like BMW to acquire
accept as true with of personnel through supplying them safety whilst operating inside an
corporation. Tesco and BMW has been using highly secured modes of software which keeps
information of employees and customers safe within database of organization. This has helped in
maintaining more stability within an organizations working environment. The software used
protects organization from getting hacked.
3.0 Analysis and Discussion
3.1 Collaboration tools
In digital market collaborative tool has become important aspect which has helped in
growth and development of business within market. COVID 19 has caused lot of problems for
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business to procure their sustainability which has made difficult to achieve competitive edge by
organizations. This made urge to use collaborative tool by making advantages achieved in the
form of investment, profit and develop effective customers base. ICT has been used through
collaborative tool which makes operations of business conducted with better interface. It has
allowed organizations to conduct meetings with the helps of apps like Zoom, Microsoft meeting
and Skype. In the time of COVID physical operations were not conducted and only digital modes
were used for running offices on daily basis(Mariani and Wamba, 2020). Hyperlink information
system emerged as important tools that has lead towards analysing needs and demands of
customers which made delivery of online orders faster and better. It has made employees and
employer discuss about problems and find out better solutions for future growth of organization
within market. Tesco and BMW has used these systems to makes sure that customers orders are
fulfilled through their product and services. It has been used with the help of collaborative tools
that allow online meetings to be conducted during lockdown. Also, Work From Home become
successful due to hyperlinks and collaborative tools. This made employee's perform certain
operations like data analysis, stock availability and online portals without any problem. Two
most important tools which were used are Zoom and Microsoft meet which are discussed as
follows:
 Zoom meetings: It is an online platform which has been designed in order to ease down
various kinds of online functions like online classes, official meeting or any other casual
meets within which physical contact is not required(Hutchison, Paatsch and Cloonan,
2020). Zoom has been proven to be helpful during the time of COVID 19 pandemic due
to increase in the usage of online platforms for conducting business operations. Zoom has
made communication ease on wider scale by making meetings conducted in effective
manner for business organization. Organization like Tesco has used Zoom meeting for
developing strategies and framework for creating customers satisfaction by fulfilling their
demand on time. It has made complex situation handled during COVID 19 period.
 Microsoft Team: This is another important collaborative tool that has been used for
conducting business operations during COVID 19 time. It is developed by Microsoft and
allows maximum of 100 individual's to become part of meeting at a time. It has provided
facilities like notifying people, setting deadlines and alarms for joining meetings on time.
The use of Microsoft team for BMW has proven to be very useful in making Work from
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Home successful by allowing employees to make information developed about future
plans of organization with its growth. This makes business operations conducted online
mode with safe networks.
Organization like BMW and Tesco has been using collaborative tools for developing
strong framework with various business operations. These tools are required to used faster
internet and advance digital platform with video calling facilities that makes business
organization conduct meeting on time(Mishra and et. al. 2019). This makes employees discuss
about various things that has made meetings to be conducted regarding decision making of
business. Both organizations were taking decisions over various things like online delivery and
online meeting. It is an important aspect that makes Tesco and BMW develop coordination
within its employees through virtual means in order to assure guidance regarding task
management. There are various organizations that has been selling good and services online So,
it is not always viable to return back and be a part of in man or woman for steering and assuring
task. It has been all achieved via the usage of those collaborative device that allow head to head
meetings. These business enterprise facilitates in locating proper manner to encourage personnel.
As at some stage in the time of lockdown, many business enterprise thinks approximately their
personnel and instead of terminating them, they determined to offer earn a living from home to
now no longer get impacted with Covid complexities and inflation Therefore, the companies are
assisting personnel through motivating them at some stage in the Covid-19. It facilitates them to
hold in contact with the business enterprise and paintings difficult for gaining achievement in
that vital period. All the commercial enterprise kinds like accounting, financing, IT and preserve
sector, all of the running with those collaborative gear that has made achievement to be
accomplished inside marketplace for BMW and Tesco.
3.2 Privacy and Security during pandemic
As consistent with the COVID 19 digitalization turn out to be fashion which made misuse
of private records used for private benefits. This relates with cybercrime growing bad effect on
an corporation's photograph and cost inside marketplace(Reisdorf and Rikard, 2018). There are
diverse privateness worries and demanding situations that's confronted via way of means of an
corporation at some stage in the time of COVID 19. In the time of COVID 19, fraud and hacking
practices multiplied growing massive loss for enterprise in addition to an corporation. This
comes below cybercrime and has made corporation face demanding situations main upon
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impacting records with regards to clients like touch number, account information and address. In
latest years of 2020 cybercrime has raised to most degree that impacted personal information of
clients. This records is primarily based totally over robbery of any documents, attachments, and
software program utilized by the enterprise corporation(Sousa and Wilks, 2018). The enterprise
has hastily furnished Work from Home which made cyber safety worries multiplied because of
excessive use of net and software program integration. There are sure demanding situations
which has been mentioned as follows:
 Cost of keeping facts privateness: Data privateness may be maintained via way of
means of the use of outstanding first-class and requirements software program that has
powerful capabilities and password safety safety software program. Thus it carries
massive value for growing such software program with right first-class and effectiveness.
It makes corporation amplify its attain inside marketplace and constructing believe inside
clients. The difficulty has made maximum effect created over clients which makes danger
now no longer to be taken over records safety.
 Human mistakes creates complexities: Humans are the ones which create errors and
measures for enhancing it. This isn't always viable to make acknowledgement over
virtual generation in greater powerful manner. It leads upon making human mistakes turn
out to be mission for enterprise impacting facts and evolved affect remodelled fraud and
rip-off message. If an worker makes use of susceptible password, deleted facts makes
affect via way of means of fraud or rip-off message making corporation face problem in
phrases of its records concerning organizational process.
 Trust for giving records: in a enterprise like Hyperlink information machine, it's miles
required to present the records to thee depended on character with the intention to shop
the facts and put together records(Urbach and Röglinger, 2019). In virtual era, all of the
paintings achieved via way of means of gadget however the records is utilized by the
personnel of employer to advantage know-how approximately the clients, their wishes
and transport address. This may effect on employer photograph if the facts receives used
for unlawful purpose.
These are predominant demanding situations that confronted over wishes with the
intention to be blanketed inside an corporation at some stage in COVID 19. Privacy worries over
foremost factors that appeared via way of means of purchaser earlier than taking any product and
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offerings of an corporation. For example, an corporation like Hyperlink information machine is
needed to taken powerful measures concerning safety of its software program. This makes
identity viable over facts and safety danger through forming of strategies. The corporations
require over dealing with stock via way of means of retaining test over stock machine. This
primarily based totally upon putting in antivirus, overview of programmes and offerings.
CONCLUSION
From the above discussion it can be concluded that ICT and digitalization is an important
aspect which is used for making growth possible during the time of COVID 19. This has been
marked out that ICT has been using collaborative tools for making business operations
performed online. This makes survival of organization possible within complex problems. Then
various collaborative tools has been explained with cloud storage. Aspect related to privacy and
security is covered with various kinds of important points that makes business conducted with
secured portals by using internet with fair means and systems.
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REFERENCES
Books and Journals
Blaschke, L.M., 2018. Self-determined learning (heutagogy) and digital media creating
integrated educational environments for developing lifelong learning skills. In The
digital turn in higher education (pp. 129-140). Springer Vs, Wiesbaden.
DiRomualdo, A., El-Khoury, D. and Girimonte, F., 2018. HR in the digital age: How digital
technology will change HR’s organization structure, processes and roles. Strategic HR
Review.
Graham, S., 2022. Teaching writing in the digital age. Educational psychology section; D. Fisher
(Ed.). Routledge encyclopedia of education (Online). Taylor & Francis.
Huda, M., 2018. Empowering application strategy in the technology adoption: insights from
professional and ethical engagement. Journal of Science and Technology Policy
Management.
Hutchison, K., Paatsch, L. and Cloonan, A., 2020. Reshaping home–school connections in the
digital age: Challenges for teachers and parents. E-Learning and Digital Media, 17(2),
pp.167-182.
Mariani, M.M. and Wamba, S.F., 2020. Exploring how consumer goods companies innovate in
the digital age: The role of big data analytics companies. Journal of Business
Research, 121, pp.338-352.
Mishra, S.R and et. al. 2019. Combating non-communicable diseases: potentials and challenges
for community health workers in a digital age, a narrative review of the
literature. Health policy and planning, 34(1), pp.55-66.
Reisdorf, B.C. and Rikard, R.V., 2018. Digital rehabilitation: A model of reentry into the digital
age. American Behavioral Scientist, 62(9), pp.1273-1290.
Sousa, M.J. and Wilks, D., 2018. Sustainable skills for the world of work in the digital
age. Systems Research and Behavioral Science, 35(4), pp.399-405.
Urbach, N. and Röglinger, M., 2019. Introduction to digitalization cases: how organizations
rethink their business for the digital age. In Digitalization cases (pp. 1-12). Springer,
Cham.
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