Integrated Professional Skills in the Digital Age

Integrated Professional Skills
in the Digital Age
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Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY..................................................................................................................................3
Communication and collaboration tools......................................................................................3
Discuss advantages, disadvantages, suitability and applications of cloud storage and
computing....................................................................................................................................5
Compare and contrast the positive and negative aspects of services and products sold online
and offline....................................................................................................................................8
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................12
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INTRODUCTION
Information and communication technology is one of the latest technologies which can be
used by companies during pandemic so that they can run their business smoothly and employees
will not face any problem while doing their work. It includes internet, wireless networks, cell
phones, video conferencing and other media services (Asongu and Odhiambo, 2019).
In the present report, different communication and collaboration tools are discussed which is
used by managers during pandemic. Cloud storage and computing, its advantages, disadvantages,
suitability and applications is described. Further, positive and negative aspects of services and
products being sold online and offline are discussed.
MAIN BODY
Communication and collaboration tools
In every organization it is important that there must be effective communication among
employees so that work can be done properly and there will be no confusion among worker
regarding work. It is essential that managers must divide work among employees according to
their specialization so that there will be no confusion or misunderstanding, it will reduce chances
of duplicate work. During pandemic all companies were closed and people are working form
home. So, it was difficult for managers to communicate with employees and they were not able
to give instructions (Akinsola and Munepapa, 2021). Some communication and collaboration
tools which are used by organizations so that they can interact with employees and distribute
work among employees. This will help in achieving goals and objectives of company by
completing work on time. Some most commonly used communication tools are:
Video and web conferencing
It is one of the best ways which is used by most of companies during pandemic as they
were not able to interact with each other. Everything was closed at the time of corona crisis so it
was difficult for managers to interact with employees and distribute work according to their
strengths. It helps company in doing work and all people are safe at homes. Managers conduct
meeting every week to ensure that employees are working properly or not. So, video or web
conferencing is being organized by managers in which they interact with all employees and
divide work. With the help of technology meeting can be done online and it is useful for all
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companies whose work may be done online. In this all workers are having rights to share their
views and give suggestions for betterment of company (Bahrini and Qaffas, 2019).
Social networking sites
Social networking sites includes, Instagram, Facebook, WhatsApp and other social sites
which can be used by employees to communicate with each other. During pandemic it was not
easy to interact with employees. So, managers may use social networking sites and groups can be
made in which all the necessary information will be shared so that work can be done on time.
They can make group on WhatsApp and details should be provided to workers and instructions
must be given to employees to reduce chances of duplicate work and there will be no confusion
or misunderstanding among workers.
SMS/ text messaging
This is also one of the communication tools which can be used by managers during
pandemic. This method is useful as employees can do text message to other person in case if he
or she is not replying of message which is done on any social networking sites. Sometimes, it
happens due to problem in network, so employees can do text message if it is urgent and they are
not getting what work they have to do (Byrnes and et.al., 2021). This tool is useful for companies
as they can complete their work on time. It helps firms in interacting with each other and
organizations were able to complete work smoothly. This communication tool help companies
during pandemic as they were able to communicate with each other and if they are not able to
access internet, they can reply by text message.
Mail
Mail is one of the important tools which is used by managers within the organization. It
was useful during pandemic as employees who are new in company and not having proper
knowledge, they have to complete their work and send it to their seniors for checking. This will
be done with the help of mail and managers can also send mail to all the workers regarding
working pattern or any other information. This is a formal way of communicating and it is used
by most of the companies. In this people get proper details and they will according to
instructions given to them (Huei and et.al., 2018).
Private groups
Another tool of communication is to make private groups according to different
departments. Managers should make one common group in which details and information related
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