Table of Contents INTRODUCTION...........................................................................................................................1 MAIN BODY..................................................................................................................................1 Difference between web conferencing providers and its applicability........................................1 Skills required to conduct online research..................................................................................2 CONCLUSION................................................................................................................................4 REFERENCES................................................................................................................................5
INTRODUCTION Information technology refers to the term that includes different systems for sending information to one person to another or to store important data of the company for long period (Tømteand et. al.,2015). It is important to use information system as it manages all the data that is needed to carry out the work. Report will include types of web conferencing provider its features and their applicability in the company. Furthermore, it will include skills that is required for conducting online research and challenges faced in it. MAIN BODY Difference between web conferencing providers and its applicability Web conferencing refers to providing online services to customers that help them in easy communication from one person to another. It provides facilities like video call, conference call etc. It is the most engaging platform nowadays as almost all the people is using this technology for making life easy (Gretter and Yadav, 2016). There are three benefits of using these applications as it helps in easy communication, Reduction in the travelling cost and improved efficiency of people. In this report Skype and Webex web conferencing application is taken for further study. SkypeWeb ex Itisatelecommunicationapplicationthat provide various services to its customers such as voice calls, video call that facilitate easy communication between people. It is also a web conferencing provider that providesvideoconferencingandonline meetingbetweenvariouspeopleinthe company. It uses 108 language that helps in providing services. Inthistherearenosuchlanguagesthat facilitate communication. Operating system used by Skype are Linux, Windows Phone, iOS and Android. ItusedCiscoSystemsasitsoperating software. It is performing at the rate of 9.0 points.Its performance include 8.9 points Skype is offering freemium model of payment and its basic service is free. It doesn't use such offer to the customer. 1
It facilitates instant messaging (Huda, 2019). In Skype 25 users can participate in doing video call and in paid amount 10 users will include in the call. In Web ex free account will allow only 3 users and the premium account will facilitate 8 users. The cost that is charged on premium account is $ 9 per month. Its cost is ranging from $ 25 to $ 90 per month. Its quality of video is based on subscription (Goldie, 2016). Itoffersstandardqualitytocustomers regarding calls and video conferencing. As web ex is a platform that support web based, iPhone app, android app in its software While Skype is using all these apps including windows phone application. Customers of both web conferencing are same such as freelancers, small business, medium size business and the enterprise. Web ex pricing starting from $ 19 per month while Skype starting price is€3.49 per month. Web ex is providing various features to the customers such as call recording, chat, conferencing, meeting management etc. while Skype has video call recording, instant messaging or transfer file from one system to another. Integrations that is used in Web ex are drop box, Microsoft outlook, Zapier, Zen desk etc. While in Skype slack, Microsoft dynamics CRM etc. are used as integration (Bridgstock, 2016). They both save time and effort that is used in both the web conferencing application as compared to another competitors. They are applicable in all the IT industry as Skype is applicable in various channels that is used for operating various channels on the internet. This will help in facilitating various services related to the audio or video call. This will help in monitoring various ways of communication to people that are living far from each other. Web ex is also providing many services like multimedia content sharing, brainstorming, call sharing, webinars that is being used by customers as well as companies for easy facilitating of services to them. Skills required to conduct online research For conducting online research some skills is required to make it effective and efficient are as follows: Checking Sources:-It is an important part before start doing online research that to check all the online sources that is required to complete the research. Sources can be identified by doing 2
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proper research as there is no source remain vacant through which information will be collected and is useful for the researcher. Asking Questions:-This is an another skill that is being required regarding asking question on the internet so that better results can get and that will lead to give better results for future (Ellaway and et. al., 2015). Questions will be asked to the helper that is available on the internet that will facilitate in making research useful for the future course of action. Searching in broader way:-It is important to do good research that will help in giving result in the broader sense. If information is getting more than research will be helpful for evaluating the result for future. Being Patient:-Patience will help in evaluating the results that will be helpful for the future. If proper information is not getting then the research is not efficient to make result. Respecting the ownership:-It is important to respect the ownership of writer that is written on the online websites that is beneficial for the researcher for evaluating the best result for the future. While researching be careful as do not copy paste the content from online sources and present it as its written by itself except the writer. Using different sources to gather information:-Collecting information from the various sources will help in collecting more data as compared to other collection (Hussey and Kennedy, 2016). If more information is present that will be benefited in providing result for future use. Challenges that is being faced while doing research are as follows: Time management:-Online research takes more time as different websites is being identified for completing the research. It is difficult to save time while doing online research. As researcher have to go onto different sites that consume more time while collecting information. Reliable information:-It is also the biggest challenge that is faced by online researcher is that sometimes data that is being collected through online will be getting wrong and that will destroy the hard-work as it of not use. The research will be conducted again as information that is being collected is not reliable. So, it is necessary to find out the correct information that will be helpful for the research conducted. Finding original source:-In online research it is difficult to get the real time data from the internet as a original source (Farisi,2016). It is difficulttoget real time information from the online source. As there are different blogs are written that will also create problem for the future. 3
Therefore, above challenges will be faced by the researcherfor conducting online research. CONCLUSION From this study it can be said that information technology plays an important role in the company for enhancing growth of the company as well as employees. There are different web conferencing providers available on the internet such as Skype, Web ex, iMeet, Fuze etc. These helps in providing various types of services that will be helpful for the future. All these providers provide services by taking charge from the customers based on the offering that is being provided by the company. Some skills are also required to do online research so that it will become fruitful and give better result to the researcher. Some challenges is also faced by conducting online research. 4
REFERENCES Books and Journal Bridgstock, R., 2016. Educating for digital futures: what the learning strategies of digital media professionalscanteachhighereducation.Innovationsineducationandteaching international.53(3). pp.306-315. Ellaway, R.H and et. al.,2015. Exploring digital professionalism.Medical teacher.37(9). pp.844-849. Farisi, M.I., 2016. Developing the 21st-Century Social Studies Skills through Technology Integration.Turkish Online Journal of Distance Education.17(1). pp.16-30. Goldie, J.G.S., 2016. Connectivism: A knowledge learning theory for the digital age?.Medical teacher.38(10). pp.1064-1069. Gretter, S. and Yadav, A., 2016. Computational thinking and media & information literacy: An integrated approach to teaching twenty-first century skills.TechTrends.60(5). pp.510-516. Huda, M., 2019. Empowering application strategy in the technology adoption: insights from professionalandethicalengagement.JournalofScienceandTechnologyPolicy Management.10(1). pp.172-192. Hussey, P.A. and Kennedy, M.A., 2016. Instantiating informatics in nursing practice for integrated patient centred holistic models of care: a discussion paper.Journal of advanced nursing.72(5). pp.1030-1041. Tømte, C and et. al.,2015. Educating online student teachers to master professional digital competence: The TPACK-framework goes online.Computers & Education.84.pp.26-35. 5
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