Inter-Agency Working: Cultural Needs, Information Sharing, and Multi-Disciplinary Teams

This document discusses the concept of inter-agency working, focusing on the cultural needs in communities in the UK. It explores the perception of information sharing as a cultural issue and its impact on health and social care delivery. The document also evaluates the attributes of effective multi-disciplinary teams and the role of leadership in sharing information. Additionally, it analyzes the skills required by leaders to support the team in dealing with complex cases.

Inter-agency working

Contents
INTRODUCTION...............................................................................................................................3
MAIN BODY.......................................................................................................................................3
Question 1............................................................................................................................................3
Determine the multiple factors with references to the different cultural needs in communities in the
UK.....................................................................................................................................................3
Explain how information sharing is perceived as a cultural issue and how it impacts on the delivery
of health and social care?...................................................................................................................4
Discuss the key agencies which has ability to deal with this complex case.......................................5
Question 2............................................................................................................................................6
Evaluate the attributes of an effective multi-disciplinary team in dealing with this situation and the
effect of leadership within the team, particularly when there’s need to share information, given Ted
circumstances....................................................................................................................................6
Critically analyse the type of skills a leaders possess to support the team as well as Ted?................8
Question 3............................................................................................................................................9
Write a reflection on what you have learnt in relation to working with the differing cultural needs of
the communities involved..................................................................................................................9
Identify what areas of practice you need to develop in order to work well with a multicultural
community and in a multi-disciplinary team?..................................................................................10
CONCLUSION..................................................................................................................................11
REFERENCES..................................................................................................................................12

INTRODUCTION
Interagency working can be describe as the working more than one agency in more
formal and planned manner. In this type of working proper plan and procedure is developed
to work together as well as accomplished desired job role. This required more collaboration
working in order to attain desired job role as well as working effectively and efficiently. This
report includes the case study of Mary (Milner, Myers and O'Byrne, 2020). She is a elder
woman who go on shopping weekly through council bus. The driver of the bus found out that
Mary tied her husband to chair when she goes to shopping. Mary said she do so because of
her husband Ted might walk away or hurt himself or cause fire in the property. Volunteer
driver has reported information to her manager who consulted a friend that works in aged
care assessment team. The council and local health service team reassured that they will help
her. This report will includes different multiple factors that are differing cultural needs in the
communities in the UK along with information sharing as well as impact on delivery of
health and social care is determined. It includes different attributes of effective multi
disciplinary team has been determined as well as skills of leaders to support team is
determined. Apart from this own learning about different cultural needs along with the multi
cultural community understanding
MAIN BODY
Question 1
Determine the multiple factors with references to the different cultural needs in
communities in the UK.
There are various factors in the case study which has point out the difference in the
culture and the need to make changes so the people in UK will be more safe and satisfy with
their culture and trend. From the case study it has been identified that people are having quite
wrong perception about the nursing home that is insight of considering it save place to spend
rest of their considering it worst place to live. Secondly other factor which has been
highlighted in the case study is that condition of old or elder people is not good which is
because of culture they are having and following. The communities in UK must focus on
providing proper knowledge and positive impact of the nursing house among old people as
they are scared of this place. With the help of various channels such as television, poster,
newspaper and social media they should provide the effective information to people

regarding qualities and use of nursing home. Furthermore they should focus on improving the
conditions of these nursing homes in order to improve their functioning and operations. All
these activities are taking place due to different culture needs of the people in UK. In UK the
large population belong to different culture live where understanding doesn’t match.
Moreover the focus should be on the education of people specially young individuals so that
they also take steps to do something good for senior citizen of the UK. There is a need to
develop the helping culture where people should focus on their near bypeople and individuals
belonging to their family to take care of them. There are many nursing homes been opened in
UK because there is no value for old people as people are more concern about their own life
and are quite selfish. Hence there is need to make changes in the culture in order to make
people more aware about the personal relation so that old people didn’t find outsiders for
help. Furthermore there is need to make people aware about the various helping services and
homes for old people who are facing difficult hence need to focus on improving and
developing multicultural within UK.
Explain how information sharing is perceived as a cultural issue and how it impacts on the
delivery of health and social care?
Information sharing can be describe as the practice of exchanging data between people or
organisation. Through this, individual is able to share or transmit idea and message with other
people as well as provide them information about certain aspects (O’Leary, and et.al., 2018).
There are different ways and approaches to share information with other people. Information
sharing have different pros and cons that will lead to have major affect on individual.
Different cultural will perceive information sharing in different manner (Coates, 2017). There
are different cultural issues that are associated with the information sharing. Cultural issues
can be describe as the disagreement in the socity along with the government that has
authority of particular origin or nation. This includes the issues associated with the socio –
economical, communication as well as technological differences. Information sharing is
perceived as the cultural issues as with in a culture that are different people with different
mind set (Saario, Juhila and Raitakari, 2015). Due to this, there are high chances that
different people with get the meaning of information in different manner. Each and every
individual will perceive meaning or information according to their mind set or understanding
of the topic. So information share is perceived as the cultural issues and it could lead to
increase confusion or misunderstanding (Harris and White, 2018). There are various
problems and issues that are associated with the information sharing as it can cause damage

to person. This is consider as the major cultural issues as it will affect over the health and
social care aspects of the person. It has been analysed that professional cultural might share
inter organisation exchanges of personal information in health and social care context. It is
very important to share the correct and accurate information to individual in order to provide
correct data or understanding about the topic. Sharing of information can lead to cause major
affect on health and social care aspects of the people. It is essential that sender or receiver use
correct mode of sharing information so that right and accurate data is shared with each other.
Inter professional use different approaches and method for information sharing so that correct
information is shared in appropriate manner. Information sharing is different in different
culture and it will lead to have major affect over persons health and social care (Morgan and
et.al., 2019). By sharing information with other people individual is able to provide them
views or understanding about the certain topic. Sharing correct and appropriate information
with the practitioner will lead to provide accurate details about the issue and problem
individual is dealing. Fear of sharing information should not stand in the way of promoting
welfare of adult, children or young people. By sharing information about the issues, better
and effective solution to deal with the problem can be determined in more significant and
successful manner (Horner, 2018). Through this better and effective service care could be
provided to individual as well as help in successfully dealing with the issues. Information
sharing with the correct people is significant for successfully dealing with the issues as well
as providing better health and social care to the needed person.
Discuss the key agencies which has ability to deal with this complex case.
There are many agencies which are taking steps in order to deal with such type of
complex issues or cases.
Age international is the agency established in UKwhich is focusing on old people and their
development. Many elder people have wrong perception about the helping homes or nursing
homes as they think they treat them in very bad manner and make them work hard. This
organization is helping the old people and people living in poverty so that they would be able
to live better quality life. The focus of the organization is to provide awareness of ageing and
on the growth and development in the UK.At Age International, we challenge the speculation
that names more settled people as a burden. Notwithstanding, we moreover see that later life
can be a time of extended shortcoming. That is the explanation our work supports
unquestionably the most powerless more settled people on the planet; we help more prepared

people in more than 30 of the world's most un-blessed countries with age-obliging emergency
easing and long stretch progression.
Secondly Age UK is another organization which is working at large level to help the needy
people. According to survey of Age UK people belong to age group of 60 and more is
increasing and facing problem to live their life. They consider that ageing is the challenge and
they take steps to make people aware and provide service and support to needy people at
local and international level (Youansamouth, 2020). They are taking steps which is inspiring
people so that they would understand the situation of society and provide support and help in
improving the current position of the country and of the people. They are more focused to
take stand and speak for all those who are old that is require support and also protect the
long-term interests of the future generation as they can bring the effective changings in the
current situation.
Beth Johnson foundation is another charity agency established in UK which is having
positive impact on the lives of old and needy people. They have able to make people aware
and has provided value to the old people which are facing challenges and discrimination in
the society.
Question 2
Evaluate the attributes of an effective multi-disciplinary team in dealing with this situation
and the effect of leadership within the team, particularly when there’s need to share
information, given Ted circumstances.
Multi-disciplinary team (MDT) is considered as mechanism which is related to
organising as well as coordinating the health and care services in order to meet the
requirement of a person having the complex care requirement. In respect of this it is essential
to have expertise as well as skill of several professionals who assess, conduct planning as
well as manager care effective in joint manner (Chisnell and Kelly, 2020). Moreover effective
multi disciplinary team help in understand situation effectively as well as it also aid in
developing proper decision so that firm can attain its desire goal and objective successfully.
In respect of this types of team it is essential to have proper leader who have different
leadership skill so that they can manage whole business operations and functions in best
manner. The effective leader in multidisciplinary team help in attaining the desire goal by
motivating employees as in respective type of team communication is conducted in proper
and best manner. There are several attributes which need to be considered in an effective

multi disciplinary team while dealing with team, from which some of the main attributes are
mentioned below:-
 Respect and trust team members – It is one of the effective attributes of multi
disciplinary team as according to which it is essential that every team members must
have trust on other person. This is leads to situation where everyone respect each
other in effective manner. Respective attribute generally help a leader in ensuring that
all the work are conducted in best manner (Fang, Nie and Penny, 2020). In the case of
Ted, Mary and Ted not trust on the community care centre due to which they are not
ready to be there for treatment. So in this situation it is essential for community care
centre to respect Ted as well as Mary culture and feel and gain trust of them. It is so
because this help in convincing them to take medical care at community centre.
 Agreed clinical government structures – According to this skill a leader must conduct
their work according to the government guidelines, rules and regulations because
through that they able to ensure that all the work are conducted in best manner for
attaining the desire goal. In order to work in a multi disciplinary team it is essential all
things are conducted according to government structure as that help in ensuring all
things are conducting in best manner (Glass-Dixon and Dixon-Brown, 2020). In the
case of Ted, Gill is not ready to consult with Mary and Ted for their treatment
because he think it is necessary for Ted. But it is considered as wrong because not
community healthcare centre provide medication or treatment without concerning to
patient. So it is essential for community centre to conduct their work according to
government structures.
 Share information in team – It is one of the effective and essential attributes of the
multi disciplinary team according to which it is essential to share information within
the team so that every members know their role and responsibilities. It is so because
this will help them in conducting their work in effective as well as best manner and it
also leads to attainment of desire goal and objective of company. Respective attributes
also help in generating more innovative ideas or thoughts for accomplishing any work
in proper way. In respect of Ted, Gill is not ready to share whole information to Ted
as well as Mary as he think they will refuse to take medical treatment at centre. So in
this situation it is essential for Gill to make Mary as well as Ted understand their
whole process of medication so that they get convince and get ready to take treatment
successfully.

These are some of the main attributes of an effective multi-disciplinary team in dealing with
this situation and the effect of leadership within the team, particularly when there’s need to
share information, according Ted circumstances at the health care centre. The situation is
related to when Ted as well as Mary is not ready to for community centre treatment but Gill
is referring them without their concern as well as permission which is not appropriate.
Critically analyse the type of skills a leaders possess to support the team as well as Ted?
Leader is considered as a person who mainly inspire other for attaining the vision and
goal of a company in order to attain high profit and market share. In respect of this leader
motivate their employees or team members so that they encouraged to conduct their work in
effective as well as appropriate manner (Hung and hoto Credit,, 2020). There are numbers of
skill which a leader possess in order to support the team so that they perform their work in
effective manner. In the case of Ted, he also required a leader who help them in taking
decision in respect of taking media care in the centre. So in this case an effective leader will
motivate them and convince to say in community centre for effective medical treatment.
Below some of the main skills of a leader are possess in order to support the team as well as
Ted:-
 Relationship building or team building – A leader requires the capacity to fabricate
and keep a solid and shared group of people running after a similar objective. Group
building requires other administration qualities like successful relational abilities and
compromise. In respect of this skill, leader of community centre must develop an
effective relationship with Ted so that he fell comfortable and after that leader
convince them to stay at the community centre for their treatment. This skill of leader
is also effective in the team because through it leader able to understand every person
perspective which help them in building an effective team. This will also improve the
quality of work at the workplace.
 Problem solving - Great leader are talented at settling issues that emerge at work.
Successful critical thinking regularly requires remaining quiet and recognizing a bit
by bit arrangement. Critical thinking aptitudes can help pioneers settle on speedy
choices, resolve hindrances with their group and outer groups the same and guarantee
ventures are finished on time as per details. In addition to this, by having effective
problem solving skill leader able to understand perspective and issues of other which

help them in develop decision to resolve it effectively (Khalesi, Sigaroudi and
Farmanbar, 2020). This skill of leader is essential in the team because through this
skill leader able to understand perspective as well as issues of team members
according to which they develop strategies to resolve which motivate members. Along
with this, respective skill also help leader to understand situation and issues of Ted
according to which they motivate them as well as develop strategies as well as plans.
 Ability to be mentor and teacher - One of the aptitudes that separates authority from
numerous different skills is the capacity to educate and tutor. Successfully showing
associates or subordinates how to fill in their vocations helps associations scale.
Frequently, this expertise necessitates that pioneers contemplate themselves and more
about how to make their group, all in all, effective. By having respective skill leader
able to mentor and teach its team members in effective way which leads to
enhancement in their skill as well as abilities. This will also encourage to team
members to conduct their work in effective manner so that they can attain the
company desire goal as well as objectives successfully (Kumar, 2020). The respective
skill i.e. ability to be mentor and teacher also help in Ted situation as through this skill
leader can convince Ted to be in community care centre for getting effective
treatment.
 Decisiveness - Powerful leaders are the individuals who can settle on choices rapidly
with the data they have. An effective decision making is accompanies time and
experience. As an individual become more acquainted with explicit industry, they
have the option to settle on choices quicker, in any event, when they don't have the
entirety of the important data. Definitiveness is viewed as a significant administration
ability since it can help move ventures along quicker and improve effectiveness. So
having this skill of a leader help in taking effective decision in team that help in
attaining the desire goal as well as objectives successfully. In addition to this,
respective skill also effective in Ted situation because leader able to take fast as well
as effective decision according to situation. This will also help leader in making Ted
understand that what is right for her health and what is wrong.
These are some of the most essential skill of leader which help them in supporting team as
well as situation of Ted (Lewis, 2020). By having these skills a leader able to take effective
decision as well as they also able to attain their desire goal successfully.

Question 3
Write a reflection on what you have learnt in relation to working with the differing cultural
needs of the communities involved.
While conducting communication in different culture I experienced several ups and
downs that help me in enhancing my skills but somewhere it impact on my performance.
While conducting work within the different culture need of communities I understand that
different community people have different perspective and we must respect all of them. It is
so because when we respect other person culture then them feel connected which help in
improving the communication as well as it also help in minimising situation related to
conflict. During the whole process I also understand that when we not respect as well as
understand the other culture, it will leads to some major issues or problems which leads to
huge loss. So I understand that we must try to understand different culture needs of the
communities as that help in improving situation and leads to effective relation. In the case of
Ted and Mary, Gill decide them to proceed with referral without their concern during this
situation Ted as well as Mary get against with them (Waring, Moran and Page, 2020). This
leads to communication gap as well it also impact on the care services because Ted as well
Mary are not feel comfortable there. In addition to this, I also understand that when the
culture of a person get impact then their emotional level also get impacted due to which Mary
and Ted required serious health and care services. Along with this, in the situation of Ted and
Mary when people of community centre say Mary to left Ted in their centre while going for
shopping. Then Mary react differently due to its culture. So in this situation I understand that
we must first to understand person perspective as well as culture and then accordingly advise
them suggestions.
Identify what areas of practice you need to develop in order to work well with a multicultural
community and in a multi-disciplinary team?
In order to conduct work in the multi culture community as well as in a multi-
disciplinary team it is essential to consider several aspects, it is so because that help in
developing decision accordingly. In respect of this, according to me, there must be proper
training and development activities provided to employees that they can handle different
communities people effectively (Wenham and et. al., 2020). Along with this according to me
community centre also hire some physiologist who can highly influence person for their
better treatment without much concerning about the community culture. So having this
practice, in the case of Ted as well as Mary, community centre can convince them effective to

take proper health and care treatment so that they feel better and leave life effectively.
According to me these are some of the main aspects which need to be considered by a person
while working with the different community people or in the multi culture team. It is so
because this will help in improving their work quality as well as help in effective effectively
relation with others.
CONCLUSION
From the above report it has been determined that inter agency working is significant
for successfully and effectively conducting practices. This includes two or more agencies that
are working together with the motive of dealing with particular issues. It has been analysed
that there are different factor that are differing cultural needs in the communities in UK.
There are key agencies that are involved in dealing with the complex case related to health
and social care. There are different attributes that are effective multi disciplinary team in
order to dealing with the situation. It is essential that leadership practices are successfully and
effectively perform in order to correctly work in a team. There are different types of skills a
leaders possess in order to support in share information in more accurate manner. It has been
determined that there are differing in the cultural need of the communities This is useful for
dealing with different types of issues and problems through which individual. Multi cultural
community and multi disciplinary team is significant for correctly practices required
activities.

REFERENCES
Books and Journals
Milner, J., Myers, J.S. and O'Byrne, P., 2020. Assessment in social work. Red Globe Press.
Coates, D., 2017. Working with families with parental mental health and/or drug and alcohol
issues where there are child protection concerns: inter‐agency collaboration. Child &
Family Social Work, 22, pp.1-10.
Harris, J. and White, V., 2018. A dictionary of social work and social care. Oxford
University Press.
Horner, N., 2018. What is Social Work?: Contexts and Perspectives. Learning Matters.
Morgan, S. and et.al., 2019. Interagency collaborative care for young people with complex
needs: Front‐line staff perspectives. Health & Social Care in the Community, 27(4),
pp.1019-1030.
O’Leary, P., and et.al., 2018. Interagency working in child protection and domestic
violence. Australian social work, 71(2), pp.175-188.
Saario, S., Juhila, K. and Raitakari, S., 2015. Boundary work in inter-agency and
interprofessional client transitions. Journal of Interprofessional Care, 29(6), pp.610-
615.
Chisnell, C. and Kelly, C., 2020. Safeguarding Children and Adults. The Textbook of Health
and Social Care, p.151.
Fang, Y., Nie, Y. and Penny, M., 2020. Transmission dynamics of the COVID‐19 outbreak
and effectiveness of government interventions: A data‐driven analysis. Journal of
medical virology, 92(6), pp.645-659.
Glass-Dixon, R. and Dixon-Brown, S., 2020. Re/Imagining Culturally Responsive
Educational Practices (CREP) and Effectively Implementing CREP to Meet The
Needs of a Diverse Student Population.
Hung, W.A. and hoto Credit, P., 2020. The New Southbound Policy: Where Do We Go From
Here?. Politics, 1, p.16.
Khalesi, Z.B., Sigaroudi, A.E. and Farmanbar, R., 2020. Participatory Action Research
Approach to improve Adolescent Girls' Reproductive Health. JBRA Assisted
Reproduction, 24(4), p.416.
Kumar, S., 2020. A Review on Women's Role in Economic Development in India. Available
at SSRN 3563454.
Lewis, H.G., 2020. Evaluation of debris mitigation options for a large constellation. Journal
of Space Safety Engineering, 7(3), pp.192-197.
Waring, S., Moran, J.L. and Page, R., 2020. Decision‐making in multiagency multiteam
systems operating in extreme environments. Journal of Occupational and
Organizational Psychology, p.e12309.
Wenham, C. and et. al., 2020. Women are most affected by pandemics—lessons from past
outbreaks.
Youansamouth, L., 2020. 'Surfing the edge of chaos': An ethnography of police joint
working (Doctoral dissertation, Lancaster University).