Challenges and Opportunities of Inter-Agency Working in Healthcare: A Case Study of Ahmed and Reshma in the UK

This report evaluates the challenges and opportunities of inter-agency working in healthcare with a focus on the distinct cultural needs of Ahmed and Reshma in the UK. It also analyzes the negative impact of lack of good leadership on their healthcare experience.

Inter-Agency Working

Contents
INTRODUCTION...........................................................................................................................3
Question 1........................................................................................................................................3
Evaluate the complex challenges and opportunities of inter-agency working - with particular
emphasis on the distinct cultural needs Ahmed and Reshma must cope with in the UK............3
Question 2........................................................................................................................................7
Analyse how lack of good leadership amongst healthcare agencies would impact negatively on
Ahmed and Reshma, particularly within the excerpts of the principles of care ethics as well as
the multi-disciplinary working initiative in healthcare.
......................................................................................................................................................7
Question 3......................................................................................................................................10
Explain how effective multi-disciplinary teams work together to increase the chances of
meeting Ahmed and Reshma’s family’s identified support needs.............................................10
CONCLUSION .............................................................................................................................13
REFERENCES..............................................................................................................................14

INTRODUCTION
Inter-agency working is an agency that works with more than one agency working
together in a prearranged and conventional way, rather than simply via unceremonious
networking. This agency is majorly work at strategic and operational level. Frequently, when
multiple services are needed, the potencies of anyone services are associated with the availability
and the potencies of the other services required by the family (Al Shamsi and et. al., 2020). Inter-
agency co-action declines the duplication of services and majorly allows for greater potencies in
usage of state-supported and public resources. The report entails the evaluation of complex
challenges and opportunities of inter-agency working with specific emphasis on the distinct
cultural requirements Ahmed and Reshma must cope up within UK (Amer, 2019). The report
also comprises varied and complex need provided by a range of agencies within the nation and
other several government initiatives issued with many policies to improve the effectiveness in
healthcare services.
Question 1
Evaluate the complex challenges and opportunities of inter-agency working - with particular
emphasis on the distinct cultural needs Ahmed and Reshma must cope with in the UK.
In the given case scenario, Ahmed and Reshma have immigrated to UK from
Bangladesh. In the very nation, faced a lot of challenged and issuances due to their cultural
barriers, varied languages, and associated cultures. Indeed, to resolve the issuances of migrated
people in United Kingdom as within the nation an inter-agency is working efficiently. There are
numerous complex challenges associated with the inter-agency and encompasses opportunities to
inter-agency working that particularly vehemence on the varied cultural needs (Bigland and et.
al., 2020). With challenges, Ahmed and Reshma must deal with the issuances efficiently. There
are complex challenges of inter-agency working within the nation which is efficiently recognised
with multi-agency working developed greatly because of the complexities involved when the
practitioner was involved in the process of collaborative ventures. The challenges with the
contemporary time in the inter-agency working in the health care settings in mentioned as under:
 Funding: It is related to feasibility, for instance, conflicts on funding betwixt and within
various agencies, a general low funding to inter-agency evolution and training work and
for covering planning and on-costs to flourishing service efficiently (Bodrud-Doza and et.

al., 2020). In case of Reshma and Ahmed, since they are migratory in United Kingdom,
indeed in the health care setting they have only got low advantages that is negligible as
compared to the localities are accomplished with. In addition, they are not privileged as
the local people of the nation are more advantaged and due to less funding, local people
are prioritised more. In case of Reshma and Ahmed, they are not acquired with enough
revenues and so they have less services and associated facilities to pay need amount of
health care to get equal opportunities to take all the required services in the health care
setting (Buchanan and et. al., 2022). These are acting as a barrier in the case of the
Ahmed and Reshma due to economic worsening council has stopped paying for their
daily services and facilities. Inter-agency chiefly cooperates of the varied agency and
effort to flourish same opportunities by providing funding to the Ahmed and Reshma in
the health care settings.
 Time: Health care workers have a bounded amount of time to flourish the services or
respond to varied priorities such as health care services mainly entails waiting list lines at
the centre which consumes time and delays in services. For Ahmed and Reshma were
less considered as compared to the local people of the nation. They were not priorities
over the nation local people as they were migrants of Bangladesh.
 Communication: It makes sure of two-way communication betwixt the health and care
setting, other inter-agency working system and other associated practitioner to
interchange the appropriate information (Buljac-Samardzic and et. al., 2020). This also
enhances the interchange to information and enhances the interconnected coordinated
working. In case of Reshma and Ahmed, communication is the main barrier, and this has
become complex to bring forth their living in the nation. They also did not have any
formal education so that they could tackle issuances within the nation as they belong to
Bangladesh. It was difficult for them to convey their messages and information properly
to the health care professionals and other associated inter-agency working staffs. Inter-
agency can aid Ahmed in language assistance and language experts can efficiently
convey their messages to the health care professionals (Cortina and et. al., 2019). They
can effectively get equal opportunities and treatment services.
 Inter-agency deals with many issuances while adapting to varied and new discourse for
instance, a hospital opposing to children's school and children centred space. In relation

to Ahmed and Reshma, inter-agency faced a lot of issuances such as healthcare space
issuances that did not favour the couple to cope up with their difficulties. Issues also
entailed educational issues for their kids within the nation. Inter-agency can efficiently
provide major financial aid and support to the couple to aid their situation. Some of their
educational and cultural support will also foster their confidence. This will efficiently aid
the couple with health care services and facilities and educational services to their
children (Farokhzadian and et. al., 2018).
 Territories: Territorial issues inclining the unwillingness for spreading services and
facilities with associated equipment, and inter-agency mistrust and jealousies in
profession experiences. In the case scenario, Reshma and Ahmed faces a lot of challenges
as they are belonging from varied national cultural differences. Additionally, they must
face a major issuance with the discrimination by the health care professionals within the
health care setting. In the inter-agency working, varied agencies can majorly work and
interfere with the working associated culture of the health care setting. In addition, they
flourish great opportunities to accomplish unbiased, fair, and equal treatment within the
health care setting.
 Few difficulties of cross-authority organisation running the local authority and healthcare
authority extremity are assorted, so that they won't be able to agree to the related services
and facilities supplying to the migrators within the health care settings (Farr and et. al.,
2021). In case of Reshma and Ahmed, with these barriers they could not get access to
more health care facilities and were less recognised in the in the health care United
Kingdom within the health care setting. In Inter agency working, different federal agency
can efficiently come together with each other and endeavour to figure out these issuances
by supplying related possibility with varied opportunities to the migratory in the health
care setting so that Ahmed and Reshma accomplish the utmost health care and facilities
within the health care settings.
 In case of inter-agency working there are numerous types of possibility, that can be used
as the association employed with efficient working to the health care spaces. Each people
clench equivalent human fundamental rights that should be efficiently valued and treated
as equals in all the segments of facilities and associated services (García‐Sierra and
Fernández‐Castro, 2018). Inter-agency working in association with agencies and the

value added is put up exceedingly to heighten the health care services and well-being
outcomes of the migratory in the other nation and their families. In the case of Reshma
and Ahmed, inter agency can ameliorate and increase results for them and their families
through great range of aggregated association and services, aid and proposal supplying
easy and promptly approachable and accessible. Assets of healthcare professionals is
adjudging of inter-agency skilful expertise events and wisely knowing and respecting the
facilities to guidepost kids to, making them efficient and able to focus more on their value
and principal part with effective role of offering health care facilities and services. In
Reshma and Ahmed case, inter-agency working supplies some recognition to health care
professionals and other associated expertise about the services and healthcare events for
the migratory so that Ahmed and Reshma can efficiently acquire the equal rights, services
and non-discriminative, any unfair or unbiased behaviour in the health care aids. Inter-
agency working aid to bring forth agreement heighten association voice and disruption of
the provincial attitudes and professional associating barriers for the couple in United
Kingdom (Keiter and et. al., 2022). In Ahmed and Reshma case, due to inter-agency
working, this aids in assisting them to crack-up the cultural barrier and professional
barriers such as language and abstraction barriers and other associated economical
barriers. They efficiently declined the regional grade behaviour and defeat the
enviousness behaviour to family by the health care professionals. Inter-agency working
aid to gain the standard of sustainability and extent of healthcare adeptness to the Reshma
and Ahmed in addition, increased the funding roots to the case of migratory so that they
can easily accomplish equal and related opportunities and work with services to the
needed care facilities (Khozhamkul and et. al., 2019). Inter-agency services boost
common assistances, the dealing and honour of thought betwixt different health care
staffs, aiding the mutuality of associated knowledge, resources, and skilfulness to supply
great practices and grooming, guiding to more controllable work piles due to the
migratory people from other nation. With this possibility of inter-agency working
settings, Reshma and Ahmed acquire a comely benefit in the health care setting. In
addition, they get the under-consideration aid to accomplish the great health care services
in the United Kingdom healthcare sector. Inter-agency working also accomplishes
possibility as it gains the plane of the belief or reliance existing betwixt the health care

supplier, victim, and the spouse to all have recognition that to each one will and can
supply close and comely care adroitness to their patient (Liang and et. al., 2020). In case
of Ahmed and Reshma, because of inter-agency working, they accomplish equivalent
belief and trust by their health care providers and activated through with the proper and
suitable treatment adeptness. Inter-agency working also boosts the evolution of multi-
agency services about the health care through with which Ahmed and Reshma acquire
more than prioritize possibility to applicable services for their medical treatment.
Question 2
Analyse how lack of good leadership amongst healthcare agencies would impact negatively on
Ahmed and Reshma, particularly within the excerpts of the principles of care ethics as well
as the multi-disciplinary working initiative in healthcare.
Effective leadership is an important component of health care settings and has a broad
reach of functionalities in encouraging organisational skilfulness and potency. With lack of great
position in health care agencies, it would efficiently impact negatively on the couple as they do
not accomplish equal rights and any related possibility in the tract of the health care setting.
Good leadership lack can efficiently disturb the organisational artefact which means it can
effectively make complexness and bureaucratise in case of care given to the migratory people
like Ahmed and Reshma (Liou, 2020). A good leadership efficiently manages and boosts human
resources root within the health care settings, on the contrary, lack of good leadership efficiently
declines the human resources within the health care setting. Ineffective leadership majorly
declines the dispersion and human resources range within the healthcare setting. Thence, it
declines the prioritize rate towards the migratory people such as the couple of Ahmed and
Reshma. In addition, addition to the precedence for the localities of United Kingdom.
Effective leadership also impacted adversely on the education and workforce equality,
staff multiplicity and motivational system. With respect to Reshma and Ahmed case, since they
are migrants of Bangladesh and shifted to United Kingdom, they were unaware of the culture and
foreign language of the homegrown region of UK, they faced communiqué and cultural barrier to
accomplish their desires of healthy life living and acquire effective chance in health care setting
and unlike, varied unit (Macvean and et. al., 2018). Apart from this, United Kingdom health care
settings lacks effective leadership which can endorse fewer human empowerment and education

in health care stream in addition, this has become a cause for their involvement’s discriminative
behaviour experiences and on the contrary to the local people Reshma and Ahmed could not
accomplish desirable medical treatment by the health care professionals. effective leadership
insufficiencies also adversely impacted to working atmosphere of health care setting. ineffective
leadership behaviour led bad healthcare environment within the health care settings as the
healthcare staff were insufficient and incompetent to show patient concern to the patients and in
their work (McHugh, 2020). In addition, Ahmed and Reshma could not accomplish the desirable
aim of the health care setting, they feel psychologically stressed and fatigued, lessening
consumer multiplicity in the health care settings. In addition, this declines the team-concerned
with working. Due to this, Ahmed, and Reshma faces lots of difficulties within the health care
setting and in the treatment process as the health care professionals were stressed out.
The health care professionals may also communication barrier. As Ahmed and Reshma
were less skilled in English and so they faced a lot of language barrier while rendering the health
information to the health care professionals efficiently (Osei-Frimpong and et. al., 2018). The
very barrier brings forth issuances and situational barriers for the health care professionals and
they eventually try to stay out of such type of situation. In addition, inclined the issuances with
people facing communication barriers, and some other discriminative situations within the health
care setting. The lack of ineffective team-focused on working of healthcare of the couple,
Reshma and Ahmed do not satisfy the medical assistance to get the alike conduct of treatment. In
addition, they must air disparities in the healthcare setting of combined care settings as the
nurtures or healthcare professionals offer additional to localities as compared to their migrants.
Leaders here are less skilled and efficient in case of ineffective leadership that adversely affects
the multidisciplinary activities within the healthcare settings. The healthcare leaders could not
rage health services expenses, reduce the efficacy and productivity of the health care services,
and trigger unhappiness amongst the operating of health care professional (Reddy and et. al.,
2019).
This will then finally lead to in decreased fulfilment of patient care needs and reduce the
amount of well-being of society. Due to this bad management, Ahmed and Reshma were also
adversely impacted and they eventually faced biased behaviour in the migrated nation. They
have got less efficient health facilities in patient care situations as they belonged from different
territory. They face a lot of issuances such as health care professionals renders Ahmed with low

impactive health care services that eventually lead to lower level of health contentment for the
migrated couple (Rosen and et. al., 2018). Awful management in the health care settings affected
the improvement of the health care expense which impacts terribly to the circumstances of
Reshma and Ahmed. Due to poor economic condition of Reshma and Ahmed, they eventually
faced issuances and difficulties such as getting poor services, they were not assisted well within
the health care setting by the health care professionals. In addition, they also were merely not
provided with same and equivalent treatment chances and services in the health care sites.
Poor leadership can adversely impact the health and social care of people such as ethics
like ill leadership can eventually builds up a negative and mentally insecure running culture for
the healthcare professionals. In addition, this impacts the negatively affected the healthcare
services which is supplied to the patient. The couple eventually faces a lot of issuances within
the healthcare setting as they were not treated as equals and was not given equal opportunities as
the country citizen were well provided with (Rowe and et. al., 2018). With inefficient working
culture and cost demand, the couple was incapable of rendering their health associated treatments
effectively. High-cost prices costed them a lot to afford the medical assistance in the migrated
nation. Reshma and Ahmed encounter more problems to get the same opportunities in the health
care sectors with contrary to the other local people. A good leadership encourages the moral
process in the health care division in all involvement like patient role security and patient and
staff emotional safe job ethos to health care supplier and their assistant.
Ill leadership management can majorly take the lead to bad situation and environment in
which managers does not show up any interest in the decent culture and welfare of their patient,
supporters, and assistant. A bad managers do not offer help and do not pay attention to their team
and patient worries when they feel the necessity of help by the manager (Sheahan and Brennan,
2020). In Reshma and Ahmed case, a harsh management directs to poor support for them. With
bad management, no one would take note to their worries and other concerns of illness and
situation about the health or problem. Consequently, in the health care due to the deprived
management, Ahmed, and Reshma airs numerous issues like they did not delicacy well by the
healthcare professionals. In addition, they considered like swine, almost every time they were
disregarded by everybody in healthcare setting and feel victimized, they have bad financial
situation. In addition, with these conditions and due to the poor management, no one can help
efficiently in the healthcare.

In reference to the case study above, outline some of the policy issues faced by Ahmed and
Reshma, explain what you could have done differently:
Reshma and Ahmed are frequently encountering different issuances and difficulties with
loads of challenges entailed after they migrated to the United Kingdom. In addition, they also
faced challenges of being accepted in their surrounding communities and by their localities. They
also encounter procedures and policies related issues such as requirement of having the visa for
entrance to the other nation that is in the United States. They also required important papers and
documents which is provided by the United stated administration. It was difficult for the couple
to find an appropriate job for themselves to run their family and their basic daily needs. They
also faced a lot of insurance with the language as thy were not proficient with the migrated
national language and the other localities were not so easy to deal with. It was difficult for them
to deal the situations as they were not proficient with the English language which was the mother
tongue of the United Kingdom. They also did not have any sort of education so that they could
even try to communicate easily with the other people of the nation in the United Kingdom.
While, in United Kingdom, there is policy that is eventually controlled in the government that
they offer the role simply for that individual who is more than comfortable in different
communicational language. People who understand and know how to say and write down
English, find job more effortlessly as measured up to who cannot communicate with the English
language. In case of Reshma and Ahmed, they were facing financial challenges that led to them
in competencies to tackle different situations and issuances with them (Wagner, 2021).
Question 3
Explain how effective multi-disciplinary teams work together to increase the chances of meeting
Ahmed and Reshma’s family’s identified support needs.
Multi-disciplinary teams work (MDTs) is a vital process to organizing and consolidating
healthcare and health associated services to satisfy the needs of people with very multifaceted
patient care. The multidisciplinary units bring forth organised and collected skills and
proficiency of the numerous specialists to plan, operate and evaluate the care collectively. Since,
there are numerous benefits of working in a multidisciplinary work as this provides a patient
with admission to a whole team of experts. In Ahmed and Reshma case, multidisciplinary teams
help as they make it to assure that efficient healthcare professional within the health care settings

of United Kingdom, renders them with equal and parallel rewards of all healthcare services and
retrieving of all the health care facilities to the people. In Ahmed and Reshma case,
multidisciplinary teamwork boosts up the assistance management amongst the health care
professionals with other health care experts and the couple. They efficiently aid them with
effectively communicate with related healthcare profession effortlessly and embody their matters
in fore of them. Multidisciplinary team work also aid both to connect with a new healthcare
professional and help them to discover a sound employment opportunity within the United
Kingdom. As the multidisciplinary work involves all the persons contribution, they formulate
their healthcare guidelines and rules to aid the assistance practices efficiently. Therefore, this can
efficiently enhance the patient acre treatment or efficacy of treatments to the Ahmed and Reshma
that are provided by the different health professional and expert within the health care setting of
United Kingdom. Multidisciplinary teams work regularly bring forth the efficiencies in the
health care students who are desiring to serve the patient care opportunities effectively. This
effectively means Ahmed and Reshma must have obtain a recommendation of professional at the
time of the therapy and be given a good quality chance to accomplish services in the healthcare
settings. The multi-disciplinary team at work, efficiently works together to get the facilities
effortlessly, course appropriate, diminished delays and behaviours with sound treatment services
on-going at time to offer Ahmed and Reshma the finest likely chance to uphold and reinstate the
health ailment. Multidisciplinary teamwork offers new opportunities to the assistance
implementation for Ahmed and Reshma. In case for Ahmed and Reshma, a few of the top minds
to get a multidisciplinary teamwork. In addition, this is efficient in providing great access for
resources from several government and sectors. In Ahmed and Reshma case, multidisciplinary
team work also renders with effective prospects to pick up the role and make up some income
from the different company as they aid in providing and offerings from the numerous
organisations to individuals. Because multidisciplinary team have right-hand to tug out all the
assets for offering varied healthcare vital services to Ahmed and Reshma and try to satisfy their
basic requirements and need. Multidisciplinary teamwork also renders and makes for sure the
ideal working of the healthcare specialists and more than successful patient results, the major
responsibilities of representatives of multidisciplinary team in the health care assignment and
development must be clearly well-defined and conveyed (Wasserman and et. al., 2019). At the
most important healthcare institutions, multidisciplinary teams are efficiently working with

utmost outcomes which is recognized. Consequently, this teamwork can offer some
multidisciplinary method to the couple in case study to cure their health associated condition. So,
the multi-disciplinary teams are systematising and coordinative care and healthiness facilities to
accomplish the necessities of the people with very multifaceted care obligation, they can also
bring forth varied healthcare skills and proficiency of numerous occupations to attain improved
care purpose and deliver a good and quality care strategy in the case of Ahmed and Reshma.
Multi-disciplinary teamwork also aids in measuring a extensive range of communal care,
numerous public services and associated healthcare services consequently, it can essence on
charging Ahmed and Reshma self-governing and well. In addition, it also renders the right
patient care at the residential home of Reshma and Ahmed to avoid the inessential and improper
care at the medical hospital. A multi-disciplinary team comprises of different specialists like
medical nurses, psychoanalyst, psychologist, social personnel, mental health associated nurses
and many more other healthcare experts like this. Hence, in Ahmed and Reshma case, these team
members can simply acknowledge the signs of the health condition devoid of any efficient
interaction and fulfil the health prerequisite and offer them proper healthcare treatment.

CONCLUSION
From the above report, it is being conferred that the inter-agency working is a major part
in the healthcare settings, it is the process of families and agencies relating together to the aim of
the interdependent challenges resolving those focusses on the inclining services and associated
facilities for Ahmed. Reshma and their children. Effective leadership is essential component of
health care sector and has a vast range of functionalities and operations in assistance efficiencies
and potencies of the organisations. Multi-disciplinary team efficiently organises and coordinates
the health care services and facilities efficiently to accomplish the needs of humans with
effective and efficient, complex patient care to the people.

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