Intercultural Communication in the Workplace: A Case Study from Friends TV Show

Running head: CULTURAL INNOVATION
Cultural Innovation
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Institution:
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CULTURAL INNOVATION
Table of Contents
Introduction................................................................................................................................2
1.2 Aim...................................................................................................................................2
1.3 Scope................................................................................................................................2
2.0 Summary And Observations................................................................................................3
2.1 Summary Of The Video Clip:.......................................................................................3
2.2 Observations:..................................................................................................................4
3. Analysis..................................................................................................................................5
4.0 Recommendations.........................................................................................................5
5.0 Conclusion............................................................................................................................5
6.0 References............................................................................................................................5

CULTURAL INNOVATION
Introduction
Intercultural communication plays a great role in the way communication process is handled.
It is essential in how employees communicate to each other and how a boss and a subordinate
carries out their communication. In Friends, The One They’re Going to a Party (Rachel’s
Boss Doesn’t want to lose her), Season 4 Episode 9, there is a miscommunication between
Rachael, Joanna and the other interviewing panelists. The background on this video shows
the cultural communication in an interview setting and the impact in the communication
process (Aldabas, 2017).
1.1 Background
Joanna is Rachael’s boss in the office. Rachel is undertaking an interview for promotion
which clearly shows that she will no longer be Joanna’s assistant. This is not going well with
Joanna as Rachael has been a very good assistant. She is among the panelist in the interview
and makes slanderous comments about the interview. It is clear she does not want her to get
the job despite having an impressive skill list as told by the gentleman. Joanna is sarcastic
about everything that Rachael tries to say. She gets to say that she drinks too much and is a
habitual drinker. Rachael isn’t impressed and confronts Joanna after the interview. She
admits that she was wrong and was trying just not to lose her after she gets the new job. She
says she was the best assistant she has ever had. Rachael is furious and threatens to leave
while she gets everything in from her locker. She is clearly very mad and Joanna calms her
down by telling her that she will increase her pay the next day and she will give her an
assistant. It is a comedy scene and therefore very hilarious that an assistant should get an
assistant. The scene ends when she gets a pay increase and an assistant assurance she gets
from Joana (Az Zahra, & Prasetya, 2016).
1.2 AIM
The aim of the topic is to show how intercultural capabilities and miscommunication hinders
communication. The greatest hindrance of communication is not understanding each other.
The analysis of the safe and unsafe space will need personal improvement where it is
appropriate.