Le Prestige Hotel Team Management

This assignment analyzes a conversation between the manager of Le Prestige Hotel and their employees (bartender, dishwasher, barista). The manager aims to improve communication, clarify roles, and boost employee performance for an upcoming event. Key themes include addressing the lack of communication, setting clear expectations, rewarding good performance, and fostering a collaborative environment.

INTERNATIONAL FINANCE

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
SECTION 1......................................................................................................................................3
SECTION 2......................................................................................................................................3
CONCLUSION................................................................................................................................3
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INTRODUCTION
Team management is the most important task as it support entire business to accomplish
the set objectives. Generally teams are formed for dividing the critical project in easy or
understandable manner. Present report is based on Le Prestige Hotel which provides
accommodation and food as well as many other services to customers. Furthermore, management
of meeting has been discussed by focusing upon issues which are taking at workplace of hotel.
TASK 1
Leading a team
According to the case study, it has been found that Le Prestige Hotel is inviting Silver
Ocean cruise passengers with expectations of increment in number of customer by 20%.
However, there was issue related to lack of communication in team and accordingly they were
unable to manage the new task of hotel. For this purpose, team has been organized by manager
of hotel in the following manner-
1 Manager: As the hotel is invited cruise member for food which is already prepaid where waiter
are not required to serve as the food and cashier will also not handling any work related cash as
buffet is prepared. Owing to this, all members including team will focus upon welcome of guest
and ensure to provide necessary things required to guest. Furthermore, cashier will also be
directly communicating to bar tender, dishwasher and barista for extra requirement. It would be
effective to reduce uncertainties. However, waiter will supply the water with coordination of
dishwasher.
2. Manager: All team member need to arrive on time and ensure to accomplish the give
responsibility. However, waiter and dishwasher will be loaded with too much work so barista
and bar tender will be supporting him in case of requirement. However, automated system of
booking will be continuously monitored with proper reply to customer on phone.
3. Manager: All members will follow the work flow in following manner-
 Bar tender and Cashier-Handling of bookings and attending calls
 Dishwasher and waiter-Supply drink
 Barista- Coordination with other team members
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4. Manager: I Manager of le Prestige hotel welcome you all in this meeting which is based on
the event organized in our hotel where we have to welcome passengers from the silver Ocean
Cruise. The large number of customers are already booked a table in our restaurant. The food
arrangement of this hotel is of Buffet in which foods are taken by the passengers o their own.
The drinks will be served by the Bar tenders as I allot this responsibility to you to take care about
the needs of different customers.
Bar tender: I accept your decision sir as I will manage all the work and if I find any problem I
directly contact you.
Maanger: The barista you will be coordinated with the bar tender as you both will handle the
guest very politely.
Barista: Sir I will do my best and won't give you any chance to reduce our hotel's image among
the guest who came in this restaurant.
Manager: The major responsibilities in allotted to the dish washer who will washes all the dishes
on time and do not sit idle and there should not come to a provision which there will be no plates
found on the table. The waiters will not be sitting idle as in this event there is no involvement of
waiters in serving food to all the guests attended the event. The waiters will provide support to
all the dishwashers in completing the tasks on time.
5. Manager: I personally observe your work in order to identify the strengths and the weakness
which further leads the hotel to face repercussions of their wrong actions. The best performance
of all the assigned persons in this particular event such as bartender, dishwasher and barista. The
parameters which will help in completing the whole event with high level of accuracy will be
beneficial for you people. The Best efforts of you people will result into rewards and the pride to
be faced by you persons. The rewards will be given in form of increasing your position level by
assigning additional level. The waiters are promoted from normal waiter to the head waiter who
will ensure the performance and monitor their progress in a day.
Bartender: My performance will get enhanced in this event then which role I will get in thius
restaurant as if I will succeed in this event then my job will remain the same.
Manager: No, you think wrong that if you participates good in this event then your job will
remains the same. You will be rewarded to handle our new club formed under the name of Le
prestige hotel.
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6. The main issue related to lack of communication which is being faced currently. This is
because presently, all members are not communicated properly. Owing to this, mail and mobile
phones will be allowed for interaction with all parties. It is because regular customers and invited
one both will be provided adequate services. It is because customers of Le Prestige hotel are
loyal hence some of them must be permitted. So, better, cashier and bar tender tackle this task
effectively to maintain satisfaction level of customers. In this manner, concern related to current
customers will also be resolved effectively.
7. All members should be clear about their roles and responsibilities to reduce uncertainties for
the proposed buffet plan. Employees who will work on the basis of set standard will be rewarded
for their better performance. Furthermore, dishwasher, cashier and bar tenders as well as other
team members must communicate their issue along with any innovative ideas.
8. Manager: Overall plan will be monitored by my personally and it will keep record related to
performance of each team member. However, I would personally meet all customers to on time
to ask if they need anything else. However, decoration related task will be completed under my
supervision and as per ideas of all related parties.
CONCLUSION
It can be concluded that the above conversation will be helpful for the manager of Le
prestige Hotel in order to get good results in terms of good performance of all the employees.
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