International human Resource Management

INTERNATIONAL HUMAN
RESOURCE MANAGEMENT

Executive summary-
International human resource management is the procedure of allocating, utilizing and
acquiring people in global business to achieve stated objectives and aims. Because of
international context, global HRM is interplay of three elements, HR activities, types of workers
and nations of operations. Due increasing of globalization, international HRM plays important
role in achieving organizational goals, they will be ready to move business operations into
another nations and effectively manage their people to achieve smooth operations of companies.
It bears both strategic and functional resemblance to human resource management, functionally,
it works almost same of functions as HRM, recruitment, performance management, training,
selection, career management and industrial relations.
Here, the current report is based on Mashreq Bank, they achieve its vision and mission
with skilled labour who are able to contribute while gaining competitive advantages. Human
resource management practice help firm to manage their workers at global level, they support to
retain people for longer and sustain business within marketplace effectively. HRM practices is
very important in context of company as it help to motivate staff and increase their performance
better than before. Organization develop strategies to recruit and attract residential people
towards business for purpose of getting skilled labour. Mashreq bank implement Agile system
which is quite beneficial for them as it help to enhance staff performance as well as company for
longer. Furthermore, company face challenges in international environment, through diversity
training they overcome cultural differences and manage people effectively.

Table of Contents
Executive summary-........................................................................................................................2
INTRODUCTION...........................................................................................................................4
A. Application of theory into practices............................................................................................4
a) i-Review of existing human resource management practices..................................................4
ii) Importance of HRM and its practices in company..................................................................6
B) i-Review of leadership theories..............................................................................................7
ii) Contingency theory of leadership in context of Mashreq Bank..............................................8
C) i-Challenges that firm face in international environment.....................................................10
ii) Strategies to retain and attract local talent.............................................................................11
iii) Cultural differences that results out of international and organizational plan to respond to
chalenges....................................................................................................................................12
iv Critically synthesize different influence on behaviour in organization and its interface with
management...............................................................................................................................13
D Analysing the best practice in IHRM.........................................................................................15
Describing other organization belong to same industry for their international HRM practices 15
4. Conclusion and recommendations.............................................................................................17
Conclusion.................................................................................................................................17
Recommendations......................................................................................................................18
REFERENCES .............................................................................................................................20

INTRODUCTION
The present study is based on Mashreq Bank it is located in Dubai, United Arab
Emirates. It is one of the oldest privately owned bank in UAE, founded in 1967 as bank of
Oman. It is considered as one of the first bank in this country to install ATM cash dispensers,
first to issue credit and debits cards and very first to present consumer loans. In recent time, bank
caters Islamic and conventional personal banking services to its consumers including loans,
credit cards and deposits. The oldest local bank in nation, Mashreq bank has offered financial
and banking services to a million of its consumers as well as businesses. Its was constituted in
Dubai as bank of Oman, prior to knowledge of UAE. It has powerful corporate banking and
retail presence throughout Persian Gulf with Branches in Qatar, Bahrain, Kuwait and Egypt. Its
business network extends across country with 50 percent of household banking with firm. Bank
also have consumers services centres in retail locations and one of the biggest ATM network in
state.
The mission of Mashreq bank is to delivery of extreme services, becoming clients
primary bank, and to being preferred employer. Its vision of single-minded leadership and
devotion differentiates from competition. Furthermore, the mission of company is t establishing
good relationships with all its stakeholders. Bank have international activities, they have 12
overseas premises in 9 nations including United States, Africa, Asia and Europe. Bank employed
4,000 workers in their firm and provide all the facilities to them that will enhance their
performance effectively. It is one of the biggest private sector bank operating in UAE and offer
financial services through their 60 branches in Qatar. The Biggest private sector bank, will
double their workforce from 400 people at firm services in Bengaluru to 800 in next 24 months.
A. Application of theory into practices
a) i-Review of existing human resource management practices
Human resource management is strategic method to effective management of workers in
company that help business to gain competitive edge while operating business at international
market or across the world (Armstrong and Taylor, 2020). HRM practices include planning,
selection, recruitment, training, development, performance management and induction of
workers. In context of company, professional and experienced person hire new applicants within
their business in order to deliver quality services and products to consumers. Training is one of
the best human resource management practice, that help to enhance employee performance and

increase productivity more than before. In order to develop skilled workforce and deliver better
services, organization develop training session for their existing as well as new applicants at
workplace. It helps to increase the capacity of people to adopt new technologies within banking
sector and methods that enhance their performance level as compare to past few months.
Training will help to increase skills of workers in performance of specific job within company,
an increase in abilities usually supports increase in quality and quality of outputs. It is beneficial
in context of Mashreq Bank and its staff, but training session required efforts to make it
effective.
Human resource management practice that company can utilized in order to retain
professional people with them for longer. This activity improve staff job skills in their current
position. Professional development support company succession planning strategy by creating
future manager for higher level jobs and more accountabilities. Development is cost effective
activity while training required a lot of money and time as well. Along within this, planning is
also considered as HRM practices where number and type of staff members needed to
accomplish their organizational goals. Planning helps management to analyse, gather and
determine current as well as future needs within company. Human resource manager plan ahead
in order to acquire things done by workers, it is also essential to plan to achieve organizational
goals. Planning helps established the best procedure to reach at goals, with respect to HRM, this
practice include determining personnel systems that will contribute to achieving of business
objectives.
Organizing is another important practices of human resource management, which firm
utilize to betterment of business performance. Day to day work is allocated at workplace to every
member as according to their abilities and skills integrated towards common goal.
HR system implemented by firm-
In context of company, Mashreq bank working in novel HR strategy to suite requirements
of their ongoing digital transformation. As digital transformation becomes difficult in financial
services sector. Bank started their branch transformation centring on enhancing consumer
experience and round clock services way ahead of their workers in industry. Company
implement Agile human resource system within at workplace that help to change organizational
nature effectively to one that is able to thrive and embrace in flexible, self organizing and
collaborative changing environment. Agile software implementation is more than practices such

as test driven development, planning session and stand ups. The adoption of this system saw
bank decentralizing enabler activities and creating nimble & dynamic team comprised of
services, sales and products groups. Each unit is essentially self-sufficient, permit workers to
take full ownership and accountabilities to deliver on consumers promise. One of the objective of
Agile system is to improve workers experience through procedure system enhancements,
improvement, empowerment and enabling of more transparency. Agile software break down
project into managerial teams, that help employees to focus on high quality development,
collaboration and testing.
ii) Importance of HRM and its practices in company
Significance and practices-
Human resource management is practice of deploying, recruiting, managing and hiring an
organization workers (Rees and Smith., 2017). It is really employee management within an
importance on those people as assets of company. In simple term, it is the most effective function
within firm concentrated on directing and selecting people who work in it. HRM deals with
many problems related to performance management, safety, compensation, benefits, training,
employee motivation and others. They play strategic role in managing people and workplace
environment, it contributes effectively to overall business direction as well as accomplishment of
their objectives. The issues sometimes rise up at centre of conflict between workers and
management, specially when workforce feels that their rights are being ignored. Now,
importance of good HRM is critical to synergy and productivity of work area. Their hard efforts
mostly geared towards people management while enforcing firm and state law policies in context
of labour management. In collaboration with recruiting managers of workers, human resource
department provides leadership training, scheduling assistance, team work management,
interview expertise, monitoring, selection and recruitment planning procedure.
Statement of business issue-
While operating business at global level, it is quite difficult to manage existing
workforce, it required a lot of efforts and planning. High employee turn over is one of the biggest
organizational challenge can faced by company that directly impact on profitability and
productivity. In context of this, human resource management practices work effectively, because
HR manager is able to keep everything better. To retain people for longer, effective HRM
strategies and practices is required. Human resource department identify current needs to their