International Logistics: DHL and Fed Ex

INTERNATIONAL
LOGISTICS

Table of Contents
INTRODUCTION...........................................................................................................................1
SCOPE OF ANALYSIS..................................................................................................................1
1. Identification and analysis of similarities and differences between DHL and Fed Ex ..........1
2.The ways in which DHL and Fed Ex will further develop their business during and post
pandemic situation......................................................................................................................5
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
International logistics service providers are the firms that connect various organizations
to market for providing services such as multi model transportation system, cargo transmission,
storage and stock management. Such institutions are largely affected by the impacts of Covid-19
pandemic situation. As a constitutional part of value chains, the enterprises are both inside and
crossways the worldwide borders, logistic firms alleviate commercialism and transaction
services. It provides their complete support to the organizations in order to get their products to
the consumers within the market space. Supply chain disturbance to the sector caused by
pandemic could therefore impact competitiveness, profitable development and occupation
conception. The impact is drastic as due to the situations of lock down border closure had been
occurred which highly restricts the movements of goods and services from one place to another
(Parfenov, A., and et.al., 2021)
In order to complete this report DHL and Fed Ex logistic firms have been chosen through
which the description about the impacts of Covid-19 along with similarities and differences will
be explained. Moreover, the evaluation of responses of both the firms in context of Covid-19
also will be considered in this study in detail. Apart from this, the study will also highlight the
concept of suggestions for the organizations in order to enhance their business development
within the market space during pandemic situation.
SCOPE OF ANALYSIS
1. Identification and analysis of similarities and differences between DHL and Fed Ex
(a) Similarities and differences among DHL and Fed Ex in context of impact of Covid-19
DHL is an international courier company which offers packaged delivery and express
mail services to their customers across the global boundaries. The delivery rate of DHL is
approximately 1.6 billion parcels over a year. DHL express mail service is a division of the
German logistics firm Deutsche post. There are around 420000 employees are working within
the organization (Xu and et.al., 2020). The company has huge and successful track record in
order to delivering effective services related to the transformational deals. It effectively
addresses huge and critical business complex issues, driven by internal as well as external level
for change and thus generates important value for the consumers across the world. It is well
known that the pandemic situation drastically affects the firms all over the world, during that
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time, logistic firms are the ones who are able to provide services with some restrictions. During
pandemic situation, the mission and goal of DHL is to connecting people and improve their lives
is the foremost concept.
In the global health crisis situation, DHL network plays vital role in improving along
with saving many lives in assorted terms such as sending emergency medical equipments and
supplies to health workers, delivery of necessary goods or items for the fulfilment of basic
requirements of customers, and by giving solutions to large amount of organizations in order to
continue their operations through online sources. DHL business operations continuously opt for
services to justify potential impacts on the firm. The negative impacts of pandemic situations are
an integral part of the DHL as well and requires continuous risk planning in most effective
manner (Benz, Gonzales and Mourougane., 2020). To avoid negative impacts on the firm, DHL
ensures to meet weekly updates set by top management people in order to evolute the situation.
They ensures complete fulfilment of protocols within each office premises of DHL across the
world.
Fed Ex is another well established logistics firm headquartered in Memphis, Tennessee.
Fed Ex provides overnight shipping services as well as system capable of tracking packages. It
provides real time location updates to their customers due to which now they are operating
currently in more than 220 countries all over the world. The organization shares a team of
4,30000 employees all over their office premises with 190000 motorized vehicles in order to
pick up and drop facility provides to the customers. They ship more than 15 million shipments
per day (Akintokunbo and Adim., 2020). Due to the important role that has been played by Fed
Ex for the betterment of the society they continuously provide their services and delivers critical
relief to their customers. They continuously operate under emergency situations with the
involvement of some restrictions in global supply chain management. The impact of Covid-19
causes local, state as well as national government across the world to issue activity and travel
limitations on day to day basis. There are certain activities which drastically affects the high
standard services of Fed Ex which includes suspension of the decision regarding money back
guarantee in case of any kind of delays.
The similarities among both the firms DHL and Fed Ex are that they able to provide
effective and valuable services within the external environment. During pandemic situation with
the help of providing highly important saving services along with certain restrictions governed
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