International Resort Management: Managerial Issues and Risk Minimization

This report discusses the managerial issues faced by international resorts and how management can minimize risk factors. It includes a case study of Mandarin Oriental Hyde Park in the UK and its tools and techniques for development and growth. The report covers topics such as adoption of new technology, reputation management, attracting and retaining employees, environmentally sustainable practices, personalizing customer experiences, loyalty programs, and risk minimization strategies for slips, trips, premises, training, and equipment.

International
Resort
Management

LITERATURE OF REVIEW
This report is prepared by observing so many things and then gets knowledge about International
Resort Management. In this we learn that how organization uses various methods and what are
the hurdles they have to face while doing their business and for development and growth and in
this how management of international resort organization used various tools and techniques
which will minimise their risk and they develop their business in market. In this report we do
proper analysis of Mandarin Oriental Hyde Park which is situated in UK on this company we
find out that what tools and techniques they are using in organization for their development and
growth and what are the risk factor which may hamper their organization for their growth and
development. This all factors will discuss in brief in this project.

Contents
INTRODUCTION.........................................................................................................................4
TASK..............................................................................................................................................4
Critically Evaluate Specific Managerial Issues For Their Development And Growth In
International Resort..................................................................................................................4
How Management Can Minimise Risk Factor in International Resort...............................6
Process involved in minimise the risk factor by management of organization....................9
Recommendations to the management of the Business........................................................11
CONCLUSION............................................................................................................................13
REFERENCES............................................................................................................................14

INTRODUCTION
International resort management is that plan or programs that prepare businesses and
organisations to plan manage and market providing vacation facilities and other games and
sports and all other services to people all around the globe. Resorts are made to have fun, enjoy
and spend time with family members, friends and all. This type of business involves different
functions that are involved in operating and managing of services, food and beverages, gaming,
events, entertainment and all other functions. Mandarin Oriental Hyde Park is that international
resort that is luxurious hotel. Mandarin Oriental Hyde Park is a 4.7 excellent star resort hotel. It
is a moment’s way of walking away from Knightsbridge tube station and 0.7 miles away from
the Victoria and Albert Museum. It has various popular amenities like swimming pools, spas and
other basic and luxurious amenities and facilities to its customers and clients on a global basis.
Mandarin Oriental Hyde Park offers its customers with two chic restaurants and a cocktail bar,
as well as an indoor pool and a spa that are available for its users with full day accessibility (Ahn
and Back, 2018). This project deals with all the managerial issues that it faces with its operations
and working on a regular basis. This project also focuses on the recommendations to the
management team of business for its smooth working and operating in the hospitality industry.
TASK
Critically Evaluate Specific Managerial Issues For Their Development And Growth In
International Resort
Management of International Resort have to face many in organization when they are operating
different operational activity in organization. Organization have to examine all negatives factors
very carefully because this negative effect will hamper organization a lot in market because they
are not able to offer their services to customers in market in effective way and this will give a
bad image of customer mind set and management will unable to generate profits in organization.
In this organization it is very important that they have to match your service level with customer
expectation level so customers also feel happy after them consuming the service (Ahn and Back,
2018). In Mandarin Oriental Hyde Park UK have to make sure that their employees must give
their best in their job roles then only it is possible that it will match customer satisfaction level
and this will create a good image in customer mind sets and management can get opportunity to
generate more revenue from market and they are able achieved their objectives. Let discussed in
brief that what are the various managerial issues they have faced in International Resort.
Adoption of New Technology in Organization: Above the past year technology has ramped up
and about at intervals of cordial reception trade, self check-ins, contactless facility, online
ordering and payment via apps has convert the new standard. It’s an experiment for the industry
to products an direct client knowledge with a combination of social and technical enabled
communications, customers desire experience hence the corporate should be responsibility

everything they'll to staff to this. If the technology system isn't in situ in any respect or is down it
can stop the total production system, thus organisations have to be compelled to have back-up
plans in place to be ready for any issue thrown at them with the planet of technology (Anggina
and Amalia, 2020). Mandarin Oriental Hyde Park of management have to developed new
technology in organization because it help organization to enhance their production level in
organization. This will help management to deliver best service to customer in market and this
best method to generate profits and management can develop their business in market.
Reputation Management: Online platforms have become increasingly standard each year, with
consumers providing corporations online evaluations, through observations, rankings and photos.
The cordial reception business has been engaging to ascertain strong relationships through their
customers towards extend their status. Evaluations and remarks will end or change companies, so
the business need to apply sure stages to their gain and accomplishes their status, a task that
organisations can face in 2021. It is important for organization that they have to take review from
customer on daily basis so that if customers want any change in service or product from which
are not to get satisfied this time, so that management have to change that product or service so
when they come next time they will get satisfied and it create good image in customer market.
Mandarin Oriental Hyde Park management to take care of this situation which may arise and
management have responsibility that they do make possible changes in organization which make
good image in customer mind and this will indirectly create good reputation in market too.
Remembering and Attracting Employees: The hospitality industry is known for its high
revenue rate, with about a third of workforces leaving their job afterwards just six months and
about 45 per cent of employees staying for an usual of two years. The production continues to
grow and further people are expected to be hired each year. Therefore, to continue competitive,
companies need to confirm that they have employees with high qualities, skills and knowledge.
Employee potentials are constantly fluctuating and developing, companies essential to keep up
with the latest trends to attract then retain employees, which is verifying to be an on-going
challenge in the hospitality industry. This will help Mandarin Oriental Hyde Park to retain their
all employees in market and they have to plan different unique strategy so that they to grand and
attract customer attention towards organization products and services.
Environmentally Practices: These environmental pressures remain to form the hospitality
industry nowadays, above the last 10 years it has remained a major attention aimed at any
business to participate in. culturally healthy applies. It is particularly aware that customers are
giving more for products that do not damage the environment.
A complete renovate of an organization's systems and products to fulfil with sustainable
practices is expensive and transient, while major steps over time to observe with socially
responsible policies have a lasting impact on its customers, the environment and enhance status.
A major challenge that companies motivation have to look up to in the future, because

sustainability is suitable a approach of life for the public and organizations. It is very important
factor for Mandarin Oriental Hyde Park that there must have Environmentally Practices policy in
organization which help them to develop their business and sustain long-term in market (Bahri,
Wikantiyoso and Subadyo, 2018). Today's customers expect to be accepted and preserved as
persons and not as a basic operating system. While consumers expect greater levels of
personalization, businesses still struggle to put data and insights into action.
Personalising Customers Experience
This information provides businesses with past customer buying habits and interests, allowing
the hospitality industry to tailor its offerings and promotions to specific customers. The industry
must constantly find new and unique ways to personalize the customer experience to maintain a
competitive advantage. It gives very great opportunity to Mandarin Oriental Hyde Park that if
their employees is having good experienced in organization then they easily create bond and
they easily fulfil customer needs.
Loyalty Programs:
Loyalty programs are one of the best marketing strategies to attract repeat customers, and most
people expect a loyalty system when shopping with a company. The hospitality industry is
fighting with each other to attract a loyal customer base and offer consumers the best
deals/products (Bingwang and Hong, 2021). When implementing a loyalty program, businesses
face several challenges, primarily inaccessibility and confusion as some customers do not
participate in a system that has complex accessibility or that people do not understand. In
addition, loyalty programs that are unattractive to consumers and out-dated are also extremely
unsuccessful. Looking for more important news and information about the hospitality industry.
The Impose Blog is your source for all things hospitality. Stay up to date and get top advice from
Impose experts to help your business thrive. It will help Mandarin Oriental Hyde Park to grow
their business and develop if they have potential to make your customer loyal to their
organization.
How Management Can Minimise Risk Factor in International Resort
Slips and Trips
Slips and journeys are the unmarried maximum not unusual place motive of most important
damage in UK workplaces. Every 12 months with inside the hospitality enterprise alone, there
are common people of most important injuries follow-on from slips and journeys. The
professions maximum precious are kitchen helpers, cooks then ready to operate. In order to
ensure your employees and others, consisting of companies, are put away to secure from harm,
and need to check chance nodding up from slips and journeys and revenue practical protections
toward lessen those dangers to as small stage as potential. This will also help Mandarin Oriental
Hyde Park management to reduce their risk factor in organization. There are so many factors

involved in Slip and Trips that Mandarin Oriental Hyde Park has to examine and try to reduce
those factors are:
Spills Ingredients: Spills starting meals or cuisine remain a few of fundamental reasons and
must stay without delay wiped clean up. Post caution symptoms and symptoms round spills or
moist floors. This most important factor which organization of Mandarin Oriental Hyde Park has
to make priority while they use resources for making anything.
Flooring: Regularly test floors circumstance and don’t do away with repairs. As a transient
measure, spotlight any broken regions and, in which possible, maintain human beings away. This
factor must be avoid by Mandarin Oriental Hyde Park in organization when they performing
their operation.
Unexpected Tip Hazards: In organization management make certain packages, bags, cables and
different boundaries are not leftward unreliability from one place to another. Packing ought to
usually remain furnished for incoming deliveries and workforce belongings. This will improve
organization if they reduce this risk in organization when they offer any products or services in
organization of Mandarin Oriental Hyde Park.
Premises
Hospitality agencies can count on a regular movement of visitors received and departure, and the
regulation calls for that places are secure to be used each through site companies and employees.
The greatest effective manner of retaining of their evidences secure remains to perform a threat
evaluation of your homes and site. This will assist to become aware of something of an extreme
nature that has the capability to motive harm (Carré and Le Maux 2022). Gas appliances, flues,
pipework and protection gadgets should additionally be maintained in a secure condition. This is
most important factor for Mandarin Oriental Hyde Park in their own organization that they have
to secure their premises because if any premises is used by customer in wrong way and it
damaged the assets of organization and management will not have knowledge about their then
management have to bear that loss if customer check-out from resort then so for that it become
compulsory that management have to examine everything with very carefully in organization.
Training
Training is vital to permit people to perform their duties securely, lacking threat to themselves or
others. As nicely as being essential to decreasing accidents, it's also a felony requirement below
the Health and Safety at Work Act (HSWA) 1974, so it is a place their cannot find money for to
overlook. This will help organization of Mandarin Oriental Hyde Park to enhance their
performance level and increased production level in market this will help organization to grow
and development.
Prepare for Work: Describe the task in point, consisting of any risks, protection, safety
measures or essential non-public protecting tools. The management of Mandarin Oriental Hyde

Park should have to prepare all employees for their responsibility so that employees perform
their activity with great potential.
Train Workers: Demonstrate and describe particular processes. Have them carry out processes
till they are able to do them precisely as required. The trainers of Mandarin Oriental Hyde Park
have trained their employees and develop their skills and ability to perform their assign task with
effective way.
Checking Progress: Monitor people to make certain protection requirements remain existence
retained. This Style is unprepared inspections then accurate some dangerous images
performances. The best responsibilities have to be present clear absolutely to all employees. The
Uncertainty written secure machine of their labour for the assignment is presented, offer
employee with duplicate. Mandarin Oriental Hyde Park management have to regular check
employees performance level so that they work hard and it will help to develop their business in
market.
Equipment:
Common gadget, which includes popular renovation gadget and electric tools, might also
additionally purpose extreme injury, and poorly-maintained gadget is a substantial purpose of
injuries with inside the hospitality industry (Lin and Mattila, 2022). Regular renovation through
equipped team of workers will assist to make sure gadget plays properly and reliably, and assist
to save you injuries. The development of renovation themself should additionally stay finished
securely.
The Stages among renovation could also range relying at the gadget and its use, so constantly
comply with the manufacturer’s recommendations. The management s of Mandarin Oriental
Hyde Park have to analyse that which equipment’s and tools are required to operate their
functional activity in organization. If employees can operate equipment’s which are used
properly, also can defend workforces. Decrease their threat of damage through:
 Creating positive all safeguards are in locality earlier than practise.
 Examine the manufacturer’s commands continuously secure usage.
 Retrofitting elder gadget with protectors.
 Cleaning gadget earlier than clear-out, renovation or maintenances.
Harmful chemicals
A Lot of exceptional forms of risky cleansing chemical substances are used with inside the
hospitality industry, along with drain-cleansing products, oven cleaners, disinfectants, rest room
cleaners, bleach, sanitizers and de-scalers. When the use of or coping with chemical compounds,
always, Use the least dangerous chemical compounds; Wear non-public protecting tools aimed at
example, handbags, face-mask, lengthy jacket garb and, if essential, oxygen mask, Supply
chemical compounds thoroughly then strongly while now no longer in use and Make positive

protection statistics sheets are to be had in which dangerous chemical compounds are saved and
used they offer protection recommendation and info of the chemical. In organization of
Mandarin Oriental Hyde Park have to take care that no Hazardous chemical is used in production
which will harmful for people body. This is also most very important factor that management
have to take care that their employees is not using any type of hazardous chemical which will
harmful for human body.
Common Risk analysis in Organization
Most administrative centre accidents and ailments may be avoided if administrative centre
dangers are diagnosed and the dangers from them eliminated or minimised (Muka and Wibowo,
2021). This common risk factors must be stopped by Mandarin Oriental Hyde Park in
organization because these small things affect organization in future at very high risk which
management have to procure in present only in organization. There are many ways to minimise
dangers by management of Mandarin Oriental Hyde Park which are:
 Developing and enforcing secure structures of paintings.
Making positive employees observe those secure approaches of running and use suitable private
protecting system (Nanda and Berruti, 2021).
 Modifying paintings strategies or system to lead them to safer (for example, through
comparing protection functions whilst shopping for or changing system).
 Regular protection inspections to assist to pick out dangers so you can verify and manage
any dangers.
 Periodically staring at what employees are doing at the process and assessing any dangers
on account of their acts.
 Holding normal month-to-month conferences with employees to speak about fitness and
protection matters.
Risk evaluation is crucial in figuring out risks and reducing the dangers modelled in their
workforces, place of people and industry, in addition to observing through the law. The situation
will assist their attention at place of job dangers that surely matter, in different words, those with
the ability to reason actual harm (Yang and Lau, 2019). In many instances, honest measures can
with no trouble manage dangers, for example, surely presenting a instruction that each one
leakages should remain clean-up at when self-control broadly reduce the possibilities of a person
falling.
A danger factor evaluation remains usually recognized as follows:
 Recognize completely viable risks which harm the organization.
 Evaluate the danger springing up from those risks in phrases of chance and severity, and
determine at the applicable manage methods to be reserved.
 Situate recognized manage procedures now place.
 Monitor and frequently assessment checks also accomplishment.

Process involved in minimise the risk factor by management of organization.
The four important steps of the Risk Management Process which help Mandarin Oriental Hyde
Park to analyse all risk factors and reduce them so that it will not affect organizational
operational activity:
 Identify the risk.
 Assess the risk.
 Treat the risk.
 Monitor and Report at the risk.
Step 1: Risk Identification
The first step with inside the hazard control procedure is to pick out all of the occasions that
could negatively (hazard) or positively (opportunity) have an effect on the targets of the project:
Project milestones Financial trajectory of the project scope These occasions may be indexed with
inside the hazard matrix and later captured with inside the hazard register (Pizam and Tasci,
2019). A hazard (or opportunity) is characterised with the aid of using its description, reasons
and consequences, qualitative evaluation, quantitative evaluation and mitigation plan. It also can
be characterised with the aid of using who's liable for its action. Each of those traits are vital for
a hazard (or opportunity) to be valid. This will examine properly by management of Mandarin
Oriental Hyde Park because in this stage all risk factor is become to know which affect
organization.
Step 2: Risk Assessment
There are sorts of hazard and possibility assessments, qualitative and quantitative. A qualitative
evaluation analyses the extent of criticality primarily based totally at the event’s chance and
effect. A quantitative evaluation analyses the economic effect or advantage of the event. Both are
important for a complete assessment of dangers and opportunities. In this management have to
analyse that how risk will affect our Mandarin Oriental Hyde Park organization.
Step 3: Risk Treatment
In order to deal with risks, an company have to first perceive their techniques for doing so with
the aid of using growing a remedy plan. The goal of the danger remedy plan is to lessen the
possibility of incidence of the danger (preventive action) and/or to lessen the effect of the danger
(mitigation action). For an possibility, the goal of the remedy plan is to boom the chance of the
possibility going on and/or to boom its benefits (Solutions, 2018). Depending on the character of
the danger or possibility, a reaction method is described for the project. The management have
responsibility that they have to procure all risk factors by planning and implementing in
organization of Mandarin Oriental Hyde Park.
Step 4: Risk Monitoring and Reporting
Risks and possibilities and their remedy plans want to be monitored and mentioned on. The
frequency of this may rely upon the criticality of chance/opp. By growing a tracking and

reporting shape it's going to make certain there are suitable boards for escalation and that suitable
chance responses are being actioned. In this Mandarin Oriental Hyde Park organization have to
analyse that which strategy is implement to reduce risk factor is going in right direction or not or
if they going in wrong direction then again plan new strategy and implement in organization.
Recommendations to the management of the Business
Hiring and retainment the staff members: Mandarin Oriental Hyde Park should focus on
hiring of right people for the right task. The management team should hire and make sure that
new people should have proper skills and knowledge regarding the job profile they have applied
for and then only they should be hired for hotel (Sangpikul, 2022). HR team and management is
responsible for retaining the existing employees in hotel. This retainment can be done inn
various forms and kinds, in monetary terms or in qualitative terms by praising and popularising
that employee or the work done by them. Monetary incentives, rewards and appraisals are also
considered for their retainment.
Housekeeping issues: Housekeeping plays an important role especially in the hospitality
industry, hotels are bound with this activity. By solving all the customer's problems, issues and
grievances that are related to housekeeping, can be very much helpful in solving the operations
of hotel.
Change in guest expectations: With change in times, expectations, preferences and choices of
customers change. So hotels should make various and all amendments that customers demand. If
the management team follows with all changes in these guest expectations, they will perform
smoothly in their operational activities resulting in greater value and profits.
Data security challenges: As Mandarin Oriental Hyde Park is international resort hotel, it
faces data security challenges also. Overcoming these challenges is necessary for resort to make
smooth actioning of operations of it. Various different strategies should be adopted, skilled
personnel should be hired and even a different team should be organised for removing these data
security challenges and problems (Seraphin and Yallop, 2019).
Change in marketing trends and dynamics: As environment is dynamic and constantly
changing, there are constant change in marketing trends and dynamics also. If Mandarin
Oriental Hyde Park is properly and constantly updated with all these changes and marketing
trends, this can also lead to proper and smoother working and operating of all activities within
the resort, and can result in great value to profits and sales of hospitality services.
Operational issues: All the activities that are run within the organisation are important for
resort's working, if there is any glitch or problem or issues with these, they should be urgently
highlighted and should be taken into the eyes of that person or member that is responsible for
management of that particular operations in it (Wongkee and Gill, 2018). If these operational

issues are properly and timely addressed, then they can result in greater performance of
operations and working in the organisation.
Rising cost of daily consumables: As there are rising cases of inflation and all costs are rising
and increasing on a rapid rate in market, there should be a check on these various costs and the
managing team should try to reduce all unwanted costs and wastage that is happening within the
resort premises and also in its operational activities. Thus it will also lead to higher profits for the
resort.
Management of wastage of resources: Mandarin Oriental Hyde Park's management team
should check and maintain the wastage of resources be it financial, operational, human or any
resources. By keeping a proper check and maintaining valid registers about all operations
expenses and their working, the resort can save a lot and this can also lead to proper and even
smooth working of its activities.
Total quality management: By maintaining great quality with all working and in everything
the resort is providing can also be an effective way to improve the working conditions and
operations of Mandarin Oriental Hyde Park (Zaharia, 2019) (Zhang and Ma, 2019). Quality of
products and services is something or that important aspect of any organisation that reserves and
brings more and more customers for any entity and even helps them in maintaining customer
loyal.

CONCLUSION
It can be concluded from the above presented report that there are various managerial issues that
affect the operating and developing of an international resort. Mandarin Oriental Hyde Park faces
a lot of managerial problems and issues also. In this report, various managerial issues that are
faced by hotel are explained and even the recommendations to management for removing these
managerial issues that affect the operating and development of it are also discussed and
explained. The management team of Mandarin Oriental Hype Park should implement all these
recommendations for the betterment and completion of predetermined goals and objectives that
results in greater profits for hotel. Including all these recommendations in daily working and
operating of hotel will result in increase of value, goodwill and reputation. This will also result in
increase in number of customers and also customer loyalty will also be increased.

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