Effective Communication and Problem Solving

The assignment details a personal experience where the author faced challenges due to ineffective communication within a team working on a project. This led to difficulties in collecting relevant data and hindering progress. Through self-reflection and proactive steps, the author improved communication, gathered necessary data, and ultimately solved the problem successfully. The assignment highlights the importance of clear communication, active listening, and teamwork in achieving project goals.

INTERNATIONAL
WORKPLACE
PRACTICE

Table of Contents
COVER LETTER............................................................................................................................1
SELECTION CRITERIA................................................................................................................3

COVER LETTER
Emily McGregor
Graduate recruitment manager
ALDI graduate Recruitment
12 Martin Place
Sydney NSW 2000
17th September 2017
Dear Mr. Emily McGregor
I am writing for applying at the job role of 12 months Graduate program in your
organisation which you have advertised on your ALDI Business Graduate program on the 10th
September 2017. I am applying for this position because I believe that I am capable enough to
meet all the criteria for your job role and strongly believe that I can make fruitful and effective
contribution to your organisation.
Recently I am working for the PadStow, NSW Australia at the post of Customer Service
Representative, before that I was working for the same company at the post of Sales Associate
from February 2018 to April 2017. Padstow is a suburb of the local government area Centerbury
Bankstown Council which is located at 22 kilometres South-West from the Sydney Central
business Distict. It is mostly residential suburbs with is bounded by the Bankstowm. My role in
that organisation from February 2018 to April 2017 was to sell the company's products and
services and from April 2017, I am at the post of Customer Service Representative, where I need
to build relationship with the target market and generate lead for the firm. As you can see my
CV, I have done Diploma in Computerized Accounting and Finance from UET Lahore as well as
done Diploma in Project Management from the same university.
My ability is to negotiate with the clients, work as a team player for any project weather
it is big or small, complex or simple with that I have ability to meet the deadlines made by the
company and customers. I have natural enthusiasm which help me to have self-motivated
behaviour in order to compete task at the optimal level and with perfection. I am highly
committed and tenacious self-stater, who can able to understand the needs of customers and then
organise the resources of organisation in order to cater their needs.
In closing I would like to say that. I would like to bring my experience and knowledge to
work at your organisation and I am keen to schedule an interview with you so that we can
discuss my application in detail
Yours Sincerely
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SELECTION CRITERIA
Proven experience in motivating a team to achieve desired objectives
CONTEXT:
In the PadStow, NSW Australia, At the time of different projects, I have worked as the
member of team and understand the importance of teamwork in the organisation. As the team
leader, I was aware about the different task I need to do as well as I knew my role in the team in
order to bring successful outcomes. In that team, I have taken problem solving approach with
different stages involved in it to develop the plan accordingly. With that I like to work together
in order to brainstorm different alternatives. I used to create teams at every new assignment
which consist of senior manager, supervisor and staff assistants. I used to apply different
strategies from the day one in the every stage of team formation which includes performance
indicators, monitoring etc. This effective input made by other members and me lead to create an
environment where expertise, resources and knowledge is effectively used.
ACTION:
In the starting time the group members were not following to me and this was the
struggling situation for me. At that time my team was not able to do the things on time and due
to this situation, the organisation and customer was dissatisfied. At that I worker very hard and
design the work plan for my team. Every member were allotted their task in order to complete
the project. At that time I analysed the project and came to know that different activities need to
be done so that the project can be competed in the effective manner.
RESULT:
After that I allotted the incomplete to the different members of the group. A meeting was
organised after that, the members was not prepares, rather than being angry, I asked them what
are their problems and how can I help them. In that meeting all the problems were properly
resolved and members made effective relationship with me.
LEARNING:
With this situation I learned that I have gain several skills that help me to complete the
project on time and be the good team leader. With the completion of project I was able to
achieve the objective of organisation.
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Demonstrate my experience to work under pressure and priorities workloads
CONTEXT:
In the PadStow, NSW Australia, I have work in such situation where top level
management made strict deadline for my work which includes sales target, customer leads etc. I
have also required to make different report regarding the daily, weekly, monthly and yearly
sales. I have also worked with my staff in order to create strategies which help us to attract large
number of customers. At the same time I need to build relationship with the customer in order to
retain them. These activities have included by my involvement in creating and selecting best
marketing strategies to attract and retain customers.
ACTION:
At the same time have managed several requested made by the customers with that I have
marked large volumes of assignment and continues the support other PadStow, NSW activities
which Is determined by the schedule. In starting, was not able to meet the deadline which is
being set by the top level management. I was very disappoint from my work as I was not able to
work in effective manner and meet the deadline. After that I used to plan my work in morning
according to the priorities. I used to do that work first which have the nearest deadline so that all
the operations are managed in the proper way. Managing the priorities help me to manage all my
activities of whole day.
RESULT:
After 10 days I analyse my performance, with that analysis I came to know that all the deadlines
are managed, top level management and customers are satisfies with my performance.
LEARNING:
With this problem, I came to know that different activities are assigned to me which have
deadline with that bonus have been given by the organisation for my performance.
Highly excellent in verbal and non verbal communication
CONTEXT:
In the first year at PadStow, NSW Australia when I was studying the Business management, I
was assigned a complex problem and situation which required proper analysis of the problem
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and I used to communicate with the different people, at that time I fell hesitation while
communicating with the new people. One team have been assigned to me and I was the team
leader and team learned to have proper interaction with the members. I need to collect different
and relevant data and information in order to solve the problem and it cannot be done without
communication with the respondent. The data is to be collected from the primary and secondary
sources so that data can be applied on the problem. After 3 weeks, me and my team have
collected the data from the different sources, and after analysing the information, I came to know
that the data is not relevant and it will not help to solve the problem and this is due to ineffective
communication.
ACTION:
I was not able to interact with new people and this is why relevant data is not collected. At that
time our time was struggling very data because the deadline was near to submit the project or to
solve the problem. Now we have to work in effective manner and collect all the relevant data
with effective communications. Me and my team were collectively started to collect that data
and analyse them properly. The information was again collected and I organise one meeting
again. In that meting I identified that we were successful while collecting and analysing the data
and now I do not feel hesitation while communicating with the team members.
RESULT:
I have good knowledge about the different software that is useds for Accounting and keep record
of Finance, this helps organisation to reduce the time and effort made by them. I able to gain
good knowledge about the different techniques used for effective project management which
help me to finish my project on time and generate effective results.
LEARNING:
With that I have gain good communication skills that includes verbal and non-verbal
both. I came to the conclusion and solve the problem. I get rewards from the top level
management that I have solved such big problem within the time frame with the effective
communication skills.
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Excellently organised with the ability to maintain relationship with the customers and
client
CONTEXT:
After completion of two year at PadStow, NSW Australia, on the personal level, I have
created some situation which helps me to identify my different capabilities to identify that I am
capable to take decision related to administrative department
ACTION:
From this analysis, I have identified my different skills that are I am team oriented which
help me to lead my team in proper direction and drawn out effective result, this helps me to
create cordial relationship with all the members of the team as well as it help me to build proper
relationship with the customers. With that I am good at cash handling, store operations and have
good communication skills which includes both verbal and non-verbal communication, this
helps me to build and retain relationship with the customers.
RESULT:
I have effective data manipulating skills with that I am perfect at sales data and business
analyses. I am good at creating invoicing and purchasing order creation and with that
maintenance and supportive at development of short and long tern organisation's plans.
LEARNING:
I have communicated to the top level management about my this analysis, they have
given me the authority to make relationship with the customers. These skills help me to gain
attention of the customers as I was able to fulfil the needs and wants of them. It helps me to
attract and retain customers and this help me to create proper relationship with them.
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