Interpersonal and Ecommunication

This document discusses the impact of technology on business communication, the different modes of non-verbal communication, bad communication habits, problems in company-customer communication, effective communication channels for businesses, conveying bad news, different graphic types, and presentation do's and don'ts.

INTERPERSONAL AND E-
COMMUNICATION

Table of Contents
MAIN BODY...................................................................................................................................3
Question 1........................................................................................................................................3
PART A.......................................................................................................................................3
PART B........................................................................................................................................3
Question 2........................................................................................................................................3
PART A.......................................................................................................................................3
PART B........................................................................................................................................4
Question 3........................................................................................................................................4
PART A.......................................................................................................................................4
PART B........................................................................................................................................5
Question 4........................................................................................................................................5
Question 5........................................................................................................................................6
Question 6........................................................................................................................................6
PART A.......................................................................................................................................6
PART B........................................................................................................................................7
REFERENCES................................................................................................................................1

MAIN BODY.
Question 1
PART A
Technology had an extreme impact on the business communication and make fast
communication between the parties. Technology also minimizes the efforts and time of sender
and receiver to communicate with each other. The communication process is now created safe
and secure from the both the side by end to end encrypted technology (Nagai, Hinobayashi, and
Kanazawa, 2017).. But technology is also created some issues like personal data storage,
payment credentials that are stored with company. This can be minimized through creating more
secure softwares for the storing personal data or laws from government to follow ethical
working. For Example:
1. WhatsApp messenger had made end to end encryption for the user conversations, but is
also stored with company storage.
2. The payment methods are now easy to make at anywhere with high technology used for
payment directly from bank.
PART B.
Transactional model of communication is the process of exchanging the message
between receiver and sender. This again reverse their role to communicate with each other. Here,
sender and receiver are also known as communicator. The various part include in communication
is Sender-message(channel)-decode-receiver. The communication affect directly or indirectly in
transactional process and can be environmental noise or physical noise or physiological noise.
For example: Mr.A encode the message in mail send to B, where B decode the message and
reverse the process of communication. This process is repeated until the conversation end
between the two parties.
Question 2
PART A.
The non-verbal communication modes are the signal to people through signs which
enhance the ability in effective communication. These signals can be made through paying
attention to non-verbal signals, looking for in-congruent Behaviour of people or by focusing on
voice of tone toward the person (Winarso, 2018). This communication either improve or impact
on communication which depend on the person timing and effective way of communication.

The two non-verbal cues are facial expression and eye contact of person. This type of
communication is different from western and non western culture receiver because this is not
formed, but occurred naturally to communicate with their partner to understand the message
without knowing the other person. The signals are not cultural or come from western culture and
found naturally in human behaviour occurred at a time (Elfaki, Abdulraheem, and Abdulrahim,
2019).
PART B
Yes, I have a bad listing habit that affect my communication skills while connecting to
people. The lack of attentiveness towards the communicator and fake attention towards the
person speaking is the key bad habits that I have. For example: good listing habit includes
facing the speaker while communication and maintain eye contact, attentive towards the
conversation happing, open mind and not to interrupt in between the conversation. While bad
habits are turning out dull topics towards conversation, yielding to distraction, not taking
conversation seriously, criticizing the physical appearance, overreacting, lack of attentiveness,
etc (Bordalba, and Bochaca, 2019). The bad habit impact me hard which result in lack of
understanding the conversation, asking for repeating the important words. It also creates the bad
reputation in-front of people by not focusing on the important conversation held between them
and feels ignored.
Question 3
PART A
Company may face some problems that lead to bad communication between the
company and the customers. The problem which may occurred are:
1. Company may find difficult to understand the interest and behaviour of consumer
regarding their products and cannot match the demand in market.
2. The feedback from the customers after using the product may not be collect accurately
and completely if employees are not trained. Company may find difficult to address the
feedbacks of consumers (Ahmadi, and Destiwati, 2019).
3. The campaign may failed if it's not run properly due to lack of training on the digital tools
to find the result and make the report.
4. Company may find difficult to promote the brand name and their products in new market.

For Example: Company may find difficult to address the feedback from various platforms like
Facebook, Instagram, YouTube and LinkedIn from the comments, posts on their page and other
sites where they purchased.
PART B
Blogging is all about the sharing of information in different ways. Blogging include
articles, image, videos or infographics. It also can be mixed of all content which is used in a
blog. All Blogs had defined structure which have many ways to engage the audience. It's easy to
subscribe the blog post through Email or RSS feed. However, they are posted on website or
social media (Koprowska, 2020).
On the other hand, Wiki is all about the sharing the useful information but not time
sensitive. Wiki added new content, edit it and collaborate with other people who are in same
diligence. For Example: Wikipedia is the source of information to use as a relevant information.
The main advantage of Wiki is that person can find all relevant information regarding the topic
in easy format and information may find in depth knowledge of the same. While, the limitation is
that there are some sources which show wrong information and irrelevant data.
Question 4
Through appropriate communication channel and media for a business is an important
process for any business to deliver their message in the market. This channel may be online of
offline and may be oral communication too, based on the nature of business and their message.
Online channels are the most effective channel that are used by the business for communicating
the customers. This channel help to reach the large number of people and effective message is
being proposed to customers. This process is also cost effective and less time-consuming to
reach the target customers (Albano, and et.al., 2019). Social media is being used for the
communicating with the people market where there opinion and interest are analysed and
respond towards the same. The demand are also matched by company through the effective
communication channel. Through proper communication via social media help company to
know the interest and behaviour regarding the products and company's image through feedbacks
and query solving.
For example: If the company want feedback from their both existing and new customers
amount the company image and their product quality. Then company may take feedback through
social media accounts on Facebook, Instagram, LinkedIn, or through the sending feedback forms

via email to customers. This is simple and easy process to collect the feedback from customers
which save time and cost of company (Ting’aa, 2018).
Question 5
For conveying bad new through the effective channel for communication can be done
through either email, message or verbal communication to people to convey the message. There
are many other ways to communicate with the employees but the best channel of communication
is need to be taken for conveying effective bad new in a positive manner. Email is the most
used channel for communication by any business with their employees. As the business uses as
an official statement from the company side to all employees. Whereas, through messaging
company not use much of this channel as an official statement but informal communication
between superior and their subordinate may be found here. Lastly the verbal channel is used as
official and unofficial statement by the company which is made by the department head or the
authority assign to convey the bad new to all employees (Fulcher , 2019). This channel is used to
understanding better and proper convey of message is found. The alternative channel should be
used by writer is verbal communication to understand better to all employees about the bad new
and the consequences.
For Example: The XYZ is cutting the employees' salary due to COVID-19 situation which need
to convey to all employees of the organization. The message is conveyed through email to all
employees' from the HR department of company. This channel is most appropriate channel at
that time due to work from home of employees. While the company is earning good profit at that
time too but still cutting off the salary of employees. Company make an official statement for
cutting the salary through email and replying the queries of employees via mail only.
While there are many employees which are still not understand the informations and
details of the message then, alternative channel should be used through verbal communication
between the HR and the employees (Gajda, 2019). Verbal communication help to understand
better and appropriate to employees and resolving the query of all employees regarding the
cutting of salary at a time of pandemic. These methods are adapted by the company to
communicate with employees and help to resist their query by solving it.
Question 6
PART A
Five graphic types are and their objectives are:

1. Canvas: It is a durable plain woven which is used to make tent, backpacks, shelters etc.
They are printed and hand made crafted which are mainly used for handbags and
electronic device cases. For example: Hand made bags made up with Canvas. This is the
best method to promote their brand name and their products in the market and it generally
transfers from one person to another.
2. Typography: Is the art or technique used to arrange type to make the written languages
legible, readable and appealing at a time of displaying (Bagheri, Niknami, and Rahmati
Najarkolaei, 2019.). This includes the arrangement of front type, size, line length, letter
spacing, line spacing etc. For example: Writing an article on the company and posted on
website is the best way to communicate customers and shows the values and ethics that
are followed by company.
3. Drawings: It is one of the form of Visual art where artist use instruments to mark paper
with the pencil, brushed, all types of paints, pen and ink and other forms that are use for
drawings. For example: hand made painting. This method can be used for graphics for
final product appearance and promoting via online social platforms.
4. Graphic designing:This is the most emerging platforms for the companies to use graphic
design for their products and promoting their products through attractive designing
created with softwares. It is an art that shows together image, motion graphics and
typography. For Example: Graphics design are being used for promoting brand and their
products by attractive looks created by designer (Gupta, 2020).
5. Symbols: It is the marks, word or sign that signifies the idea, relationship or objects.
Symbol can easily convey message to people to understand the meaning that is
indicating. For example: Apple symbol can be recognized and known by easily.
PART B.
Three main Do's for success of presentation are: Use Universal Analogies: The presentor make sure the language is relevant to all
listeners and understandable to all audience. For example: The most common language is
English used in world. Known local culture: The presentor should know about the local culture of the audience
to interact with more effectively and properly. For example: Greeting Culture of every
country is different.

 Body Language: It should be proper and not any misbehave or any other gesture should
be conducted during the presentation. For example: Gestures of person.
Three main Don't for success of presentation are: Not target the particular religion or cast: presentor should not target one particular
religion or cast for any comment in their presentation. For Example: Comment on
minorities should not be involved. Living standards: the standards should be judged by presentor. For example: Low living
standard of person in particular areas (Servaes,2020).
 Do not present presentor local language: The presentor should not use his/her local
language as its global audience which can't understood particular language. For example:
Spanish may not be known by all audience present their.

REFERENCES
Books and journals.
Bagheri, M., Niknami, S. and Rahmati Najarkolaei, F., 2019. Assessing Interpersonal
Communication Skills of Aged People and Their Caregivers. Health Education and
Health Promotion. 7(2). pp.65-70.
Gajda, M., 2019. The analysis of e-communication and knowledge management in public
administration on an example of chosen group of post offices (Doctoral dissertation,
Zakład Prawa Gospodarczego i Polityki Gospodarczej).
Fulcher Ph D, K.A., 2019. The importance of fostering interpersonal relationships with family
and peers through face-to-face communication.
Ting’aa, S.L., 2018. The Use Of Interpersonal Communication In Promoting Maternal And
Child Survival In West Pokot County, Kenya (Doctoral dissertation, University of
Nairobi).
Albano, G., and et.al., 2019. Interpersonal difficulties in obesity: A systematic review and meta-
analysis to inform a rejection sensitivity-based model. Neuroscience & Biobehavioral
Reviews. 107. pp.846-861.
Koprowska, J., 2020. Communication and interpersonal skills in social work. Sage.
Ahmadi, F. and Destiwati, R., 2019. Analysis of the Effectiveness of Barista Interpersonal
Communication (Case Study at Siliwangi Coffee Shop, Bandung). Journal of
Accounting Research, Organization and Economics, 2(3), pp.243-252.
Bordalba, M.M. and Bochaca, J.G., 2019. Digital media for family-school communication?
Parents' and teachers' beliefs. Computers & Education. 132. pp.44-62.
Elfaki, N.K., Abdulraheem, I. and Abdulrahim, R., 2019. Impact of E-learning vs Traditional
Learning on Student’s Performance and Attitude. International Medical
Journal. 24(03). p.225.
Winarso, W., 2018. Organizational communication; a conceptual framework. A Conceptual
Framework (May 2, 2018).
Nagai, Y., Hinobayashi, T. and Kanazawa, T., 2017. Influence of early social-communication
behaviors on maladaptive behaviors in children with autism spectrum disorders and
intellectual disability. Journal of Special Education Research. 6(1). pp.1-9.
Servaes, J., 2020. Communication for development and social change: Conclusion. In Handbook
of Communication for Development and Social Change (pp. 1471-1482). Springer
Singapore.
Gupta, R., 2020. Use of Innovative Methods and Practices in ELT. INTERNATIONAL
JOURNAL OF ENGLISH: LITERATURE, LANGUAGE & SKILLS.
Online
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