INTERPERSONAL COMMUNICATION
2
PART 1: Critical analysis of interpersonal communication
Often, healthcare workers are expected in teams. There are the nurses, doctors,
physiotherapists and radiologists who are expected to work in synchrony to achieve the objective
which in most cases, is to treat the patient. For this teams to work together effectively,
communication is key (Gallois & Giles, 2015). Since in most cases the nurse interact with the
patients routinely, he/she has to provide information to other experts like radiologists on the
progress of the patient. Therefore, the success of this teams lies in communication.
Inter personal communication, has on several occasions been defined differently by a
host of experts. In healthcare experts however, it has been defined as the exchange of
information between two or more people (Gopee, 2012). It is not only limited to healthcare
workers but also the patients, carers and their family members. Interpersonal communication is a
very important component among radiographers.
Interpersonal communication reduce malpractice risks. Often, cases of medical errors
have been reported in the radiography department. Medical errors according to surveys, is as a
result of communication breakdown between the radiographer and the patient or other healthcare
workers (Keller, Arnold, & Boggs, 1989). This results to poor or wrong diagnosis and
subsequently wrong medications which eventually leads to legal suits (Ruben, 2014). With
interpersonal communication however, there is quick delivery of medical data, quicker decisions
and this eventually leads to appropriate medications.
Interpersonal communication improves patient satisfaction. Patient satisfaction is the
desire by radiographers. In order for the patients to be fully satisfied, they need to provide their
health related information (Johnson, Wilhelmsson, Börjeson, & Lindberg, 2014). This is only

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