Importance of Interpersonal Communication in the Workplace
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This paper discusses the importance of interpersonal communication for employees in the workplace, including benefits such as developing skills, enhancing confidence, maintaining trust, and fostering personal relations.
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Business Communication “Interpersonal Communication is an important attribute for all employees”. Communication in the workplace is considered as one of the essential attribute for all the employees. Through communication it can be easy for the employees to share their views and opinions with each other. If effective communication is not there in the workplace then negative affect can be seen on the entire activities of the company. It is important for the company to maintain proper channel of communication so that information can be transferred in a proper manner. Effective communication in the workplace is also important to achieve success in the competitive market. Inter personal communication is one of the important factor for the employee as it helps them to perform their task with dedication and efficiency. Also interpersonal communication helps to maintain proper culture in the workplace (Dwyer, 2012). So, in this paper the discussion will be made on the importance of interpersonal communication for the employees. It can be agreed that interpersonal communication channel is considered as the important aspect for all the employees as it can help in managing the entire operation of the company. Interpersonal communication is known as the process in which the employees can exchange their information and feelings with each other. In this face to face interaction is made between the individuals in the workplace. It is one of the best methods of communication through which it can be easy for the employees to consider the right decisions. It has been examined that it is necessary for the employees as it helps to take the right decisions by proper face to face communication. If interpersonal communication is not there in the workplace then it can affect the overall decision making process of the employees. If there is no proper communication between the employees then it can also affect the overall productivity level and profitability of the company. It has been investigated that managers take into consideration this process so that proper solution can also be made of the issues which are done by the employees (Hargie, 2016). There are various benefits that can help the employees in the workplace. It can be seen that if interpersonal communication is there in the workplace then it can be simple to develop the skills of the employees. Through interpersonal communication the employees who are working in the workplace can develop their skills. They can easily know the mindset of the people who are working in the workplace and can also know how to manage the difficult situations. Also with 1
Business Communication proper communication it can be simple to collect the information which can assist in attaining the positive results. One of the reasons of effective interpersonal is related with enhancing the overall level of confidence. By face to face it has been examined that top management can easily motivate the employees to give their best towards the activities of the company. Also by face to face communication the managers can share their views and opinion in a clear way which can affect the overall working structure of the company. Also when there is proper inter personal communication channel in the workplace then employees are also offered the chance to share their views and opinion with the top management. Sharing their views ad opinion with the management can help them to feel confidence. They can be confident towards their work which is assigned by the higher authorities. By face to face interaction the employees can easily manage the entire operation in the workplace by communicating with the management and other employees. Through proper interpersonal communication in the workplace the issues that exist between the employees can also be sort out easily. Face to face interaction helps to enhance the overall morale of the employees which directly impact the overall behavior of the employees in the workplace. It can be stated that if in the workplace there is no proper interpersonal communication then conflict or the issues can be enhanced between the employees. It is important to boost the morale of the employees so that it can be simple for them to give their best towards the organizational goals. Interpersonal communication is also considered as the important attribute for the employees as it can help to maintain trust between the employees and also with the management. Through proper face to face communication the employees can communicate effectively by sharing their views and opinions. It can be seen that this can help in maintaining the overall transparency in the workplace. If there is proper flow of information then it can be simple for the employees to understand the issue of the other employee easily. It can be seen that if there is no effective communication in the workplace then employees will not able to share the important information with each other and also it can result in the negative outcome. Through proper face to face communication it can be simple for the employees to maintain their trust and it can help to reduce the stress of the employees in the workplace (Walther & Valkenburg, 2017). 2
Business Communication The next benefit is also related with fostering and maintaining the personal relations by taking into consideration interpersonal communication. It can be stated that when employees communicate effectively with each other then it can also help in maintaining their personal relations with the employees (Ruesch, Bateson, Pinsker & Combs, 2017).By knowing the behavior of each other it can be simple for the employees to maintain their relations with the employees who are managing the routine activities. Interpersonal communication is effective and also beneficial for rewarding the employees which directly foster the overall relation of the employees. In the workplace it is important to maintain the relation of the employees so that it can be easy to achieve positive outcome (Ashkanasy, Zerbe & Hartel, 2016). The next benefit is related with proper coordination of the employees. If there is proper inter personal communication in the workplace then positive impact can be given on managing the activities. It can be seen that face to face communication can also boost the coordination between the employees. It is necessary to maintain coordination between the employees and it can only be done when employees communicate effectively with each other. Coordination is considered as one of the important factor that can help the employees to achieve positive outcome. So, inter personal communication is one of the best method that can help the employees in enhancing the coordination with each other (Berger, 2014). It can be seen that inter personal communication is considered as one of the important attribute for the employees as the reason is related with maintaining proper training programs. It can be stated that if there is proper communication channel in the workplace then it can be easy for the employees to acquire knowledge and skills related to the entire activities of the company. The knowledge and skill of the employees can be enhanced of the employees if there is proper channel of communication in the workplace (Manning, 2014). Interpersonal channel communication can also motivate the employees in the workplace. It can be seen that when employees communicate with each other the feeling of motivation enhances and it also helps them to manage their work with efficiency and dedication (Van Eemeren & Grootendorst, 2016).It can be analyzed that when employees share their views and opinions with each it can be seen that they feel happy and motivated (Leary & Baumeister, 2017).Motivation is also considered as one of the factors that can be enhanced with proper interpersonal communication in the workplace. By face to face communication it can be seen that information 3
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Business Communication can be conveyed easily which directly affect the overall environment of the company (Duncan, 2017). To create positive environment in the workplace, it can be stated that interpersonal communication has an important role. When employees in the workplace communicate with each other it can be seen that the conflicts in the workplace can be reduced automatically which can also affect the overall culture or the environment of the workplace. Therefore, it can be stated that interpersonal communication helps to maintain the positive culture of the company which can affect the productivity level of the employees in the workplace (Braithwaite & Schrodt, 2014). Value is also considered as one of the factor related to the employees in the workplace. It can be seen that it is important to give value to the employees so that positive attitude towards work can be maintained. In the workplace when value is given to the employees by communicating with them then it can help to boost the positive attitude of the employees towards the assigned work. Interpersonal communication also ensures that the message can be conveyed in a proper manner to the employees so that they can perform their task accordingly. Through inter personal communication it can be simple for the management to give value to the employees which not only enhance their efficiency but also motivate them to give their best (Blaschke & Schoeneborn, 2016). Interpersonal communication is also essential for the employees as it helps in securing the confidential information. It has been seen that with face to face communication it can be simple to convey the information to the trusted person which can also help to maintain the overall working pattern of the company. It is necessary for the employees to maintain the working pattern so that the activities can be managed in a proper manner. So, interpersonal communication helps to maintain the confidentiality of the information in the workplace (Giles, 2016). The overall effectiveness in the workplace can also be enhanced with the help of interpersonal communication. In the business world efficiency is considered as one of the important factor as it helps to achieve positive outcome towards the activities of the company. By having proper face to face communication it can be simple for the employees to give their best towards the activities 4
Business Communication assigned to them (McQuail & Windahl, 2015).The effectiveness can be maintained by the employees by clarifying their queries and doubts with each other. When employees clarify their queries with each other than positive impact can be seen on the overall goals which are set by the company. It is necessary for the employees as it can help them to earn incentives by maintaining their overall effectiveness at the workplace (Dillard & Wilson, 2014). Interpersonal communication in the workplace is important for the employees as it helps them to maintain credibility with the management. By having proper face to face communication the employees can easily clarify their question with the management by emphasizing on maintaining proper integrity. In the workplace it has been seen that management should prefer to communicate with the employees by considering interpersonal communication as it can help to maintain trust with the employees. It is the duty of the management to motivate the employees so that it can be easy for them to maintain the relation with each other (Habermas, 2015). By having proper face to face communication in the workplace the employees can have proper aim towards the overall goals and objectives of the company. By communicating effectively with each other the employees can focus on achieving the goals and objectives of the company (Hall, 2016). So, by analyzing the paper it has been concluded that interpersonal communication plays an important role in the workplace and it is one of the important attribute for the employees. By having face to face communication in the workplace it can be easy for the employees to feel motivated and happy. It has been seen that by having interpersonal communication in the workplace the effectiveness can also be enhanced of the employees who are managing their routine work. Interpersonal communication can also help the employees to solve their queries with the top management and also with the other employees who are doing the same task. It is important for the employees to focus on maintaining inter personal communication as it can help in maintaining proper coordination in the workplace. So, it can concluded that Yes, interpersonal communication is considered as one of the important attribute for the employees as it can help them to attain positive outcome and also it can give positive impact on the entire profitability of the company. 5
Business Communication References 6
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Business Communication Ashkanasy, N. M., Zerbe, W. J., & Hartel, C. E. (2016).Managing emotions in the workplace. Routledge. Berger, J. (2014). Word of mouth and interpersonal communication: A review and directions for future research.Journal of Consumer Psychology,24(4), 586-607. Blaschke, S., & Schoeneborn, D. (Eds.). (2016).Organization as communication: Perspectives in dialogue. Taylor & Francis. Braithwaite, D. O., & Schrodt, P. (Eds.). (2014).Engaging theories in interpersonal communication: Multiple perspectives. Sage Publications. Dillard, J. P., & Wilson, S. R. (2014). Interpersonal influence.Interpersonal Communication, 6(5), 155. Duncan, H. D. (2017).Communication and social order. Routledge. Dwyer, J. (2012).Communication for Business and the Professions: Strategie s and Skills. Pearson Higher Education AU. Giles, H. (Ed.). (2016).Communication accommodation theory: Negotiating personal relationships and social identities across contexts. Cambridge University Press. Habermas, J. (2015).Communication and the Evolution of Society. John Wiley & Sons. Hall, A. (2016). Exploring the workplace communication preferences of millennials.Journal of Organizational Culture, Communications and Conflict,20(6), 35. Hargie, O. (2016).Skilled interpersonal communication: Research, theory and practice. Routledge. 7
Business Communication Leary, M. R., & Baumeister, R. F. (2017). The need to belong: Desire for interpersonal attachments as a fundamental human motivation. InInterpersonal Development(pp. 57- 89). Routledge. Manning, J. (2014). A constitutive approach to interpersonal communication studies. Communication Studies,65(4), 432-440. McQuail, D., & Windahl, S. (2015).Communication models for the study of mass communications. Routledge. Ruesch, J., Bateson, G., Pinsker, E. C., & Combs, G. (2017).Communication: The social matrix of psychiatry. Routledge. Van Eemeren, F. H., & Grootendorst, R. (2016).Argumentation, communication, and fallacies: A pragma-dialectical perspective. Routledge. Walther, J. B., & Valkenburg, P. M. (2017). Merging mass and interpersonal communication via interactive communication technology: A symposium.Human Communication Research, 43(4), 415-423. 8