An Interview with Rufus Belcastran

Running head: INTERVIEW
INTERVIEW
Name of the Student:
Name of the University:
Author Note:

INTERVIEW1
An interview was be held with Rufus Belcastran, the founder and senior manager of
Coffeeville which is located in Melbourne, Australia. The restaurant serves a wide range of food
products including sandwiches, salads and beverages. The aim of the interview was to gain
information about the performance review which was being undertaken in the café firm. The
discussion also aimed to gain information about the thoughts the management of Coffeeville
have on issues which would surface due to performance and strategies which the management
would adopt to solve the issues. The interview took place in the office of Mr. Belcastran on July
27, 2019 at 5pm. The following is the detail of the conversation which took place that evening:
0.00 Interviewer: Good evening Mr. Belcastran
0.01 Mr. Belcastran: Good evening and welcome to Coffeeville (smiles heartily and asks to take
the seat)
0.02 Interviewer: Congratulations for the great success which Coffeeville has gained in
Melbourne. People really love the food and the coffee offered here.
0.03. Mr. Belcastran: Thanks a lot (Smiles again). Yes you can say that...the coffee here is
really great. The food is also awesome. This is because we buy fresh farm products which are
cultivated by the coffee to the eggs used in the omelette, we buy them all from local
agriculturists. The coffee that we buy is strictly fair trade. The products are absolutely fresh and
that adds to the flavour of the food. People here actually relish food made from fresh local
ingredients (pauses). And yes, the skills and contribution of our staff members cannot be
appreciated enough. You see, it is they who do everything, right from procuring the supplies to
offering freshly prepared food to customers...they run the machine.(asks an attendant to bring
coffee and freshly baked cookies)

INTERVIEW2
1.00. Interviewer: Yes absolutely...even I drop to have some coffee at times (smile). Speaking
about the employees, they are undergoing their annual performance review. Please enlighten us
about the review process.
1.02. Mr. Belcastran: Well...to be honest the review is still under commencement and I cannot
reveal much about it. (Attendant arrives with coffee and cookies. Mr. Belcastran offers a cup of
coffee to me and takes the other himself) Yes, it is that process we all look forward to all the year
with a bit of hope and a bit of anxiety....and with lots of bated breath. The review also uncover
several issues the operations of the company is facing and finally forming strategies to solve
them...And last but not the least the annual party (sighs).
1.20. Interviewer: So you are going through a hectic phase....
1.21. Mr. Belcastran: Yes you can say...(sighs) but as you know being a senior manager and
owner of the company, you have to review your employees. You need to ensure that your
employees remain to be your strength (sips the coffee). You have award and appraise employees
who perform...employees to drive your performance. You have to deal with the employees who
do not perform and take steps. In the end you have to ensure that you have the right people in
your organisation.
2.00. So the review is on..
2.01. Mr. Belcastran: Yes...very much. There are so many employees you see...you have to
ensure that each employee is reviewed appropriately...they should get what they deserve as per
their performance..(a long pause) (sips the coffee and takes a bit at the cookies)
2.0 Interviewer: Please tell us a bit more...it would actually guide so many senior managers out
there.