Introduction to Human Resource Management | Assignment | PPT

1. Consider your experience serving
your internal customers and share
one example for each of the service
dimensions listed below.

Reliability
 As a learning and development officer, I was asked to improve the
productivity level of marketing and sales department to achieve more
than 10 percentage of the targeted sales. I succeeded in motivating
the sales force of the company by conducting motivational and
inspirational sessions.
 Assurance
As a learning and development officer, it was observed that some of the
employees in the company had problem in sitting long hours in front of
the computers and due to the health issues, they were on the verge of
quitting their job. I decided to conduct the session with a
psychotherapist for the employees who with his expertise helped them
in maintaining the correct posture and attitude. After that, I scheduled
the 15 minutes workout time for the employees in a day to relax them in
a day.

 Empathy
During training session, some employees of the organization were found to be
mentally depressed. I had to train them to be happy so that they can be
productive at their work. One employee of the organization had personally told
me that he is unable to concentrate on his tasks due to high degree of anxiety.
By following empathetic approach, I counselled him personally for two hours
and told him ways to cope with it. After time period, he called me personally
that he was able to manage the anxiety by certain tools and procedures.
Responsiveness-
In one of the training session, some of the employees complained of pain in
their backs while they were learning various skills and competencies to
improve their productivity in the organization. I tried attending to the
employees needs by directing them to do certain exercises to control back pain
and other type of pain.

Q.2 Consider two good and bad
situations with the internal
customers and try describing them