Employee Motivation and Turnover at Hotel Imperial

This assignment examines the challenges of high employee turnover at Hotel Imperial, focusing on the connection between employee motivation and job satisfaction. It delves into the contrasting effects of hard and soft human resource management practices, analyzing how organizational leadership can improve employee retention through motivation and satisfaction strategies.

Introduction to Management

INTRODUCTION.......................................................................................................................................3
Attract and retain staff to key supervisory position.....................................................................................3
Offer pay checks and salary that encourage staying within the company....................................................3
Benchmark pay scales against the competitor hotels...................................................................................4
Offering Regular training and development sessions...................................................................................4
Managing staff through hard and soft Human Resource practices...............................................................5
CONCLUSION...........................................................................................................................................6
REFERENCES............................................................................................................................................7

INTRODUCTION
Management is the foundation of each and every organization, it is working unit which is building block
of the working of the organization. The main function of leader and manager is to assess the working of
the organization so that they can ensure the growth and development. Hotel Imperial is one of the top
leading chains of the hotel with high end services ambience. But recently, hotel is facing some problem in
its working. The main of this report is to lay focus upon the staff turnover problem of the hotel. The
industries like hotel and hospitality deals in the highly competitive market, it is very important fro them to
lay focus upon the services provided them so that they can maintain the competitive advantage.
Attract and retain staff to key supervisory position.
Employees are the essential part of the any organization, whether it is small or big. They are the working
unit of the organization, as the work and services conducted by them is for the comfort and satisfaction of
the customers. Recently Hotel Imperial is facing issues of high employee turnover into their hotel; this is
because of the dissatisfaction and demotivation. For the organizations like hotel Imperial it is very
important to keep them motivated so that they can work as per the requirement of the organization. Hotel
Imperial, deal in the hospitality sector where there is so important to maintain the comfort and satisfaction
of their customers, and this can be conducted by highly motivated and satisfied staff members. It is very
important for the organization to attract and retain the attention of there employees towards the
organization in order to build the successful position in the market. In hotel and hospitality sector the
turnover rate is generally high due to the unstable nature of the job and high competition. The
organizational heads of the hotel Imperial can gain the attention of the employees by building up there
motivation and satisfaction level by providing various kinds of benefits to them like benefits to there
family members, apparels , bonuses etc. Management is the foundation of each and every organization, it
is working unit which is building block of the working of the organization. The main function of leader
and manager is to assess the working of the organization so that they can ensure the growth and
development. Hotel Imperial is one of the top leading chains of the hotel with high end services
ambience. But recently, hotel is facing some problem in its working. The main of this report is to lay
focus upon the staff turnover problem of the hotel. The industries like hotel and hospitality deals in the
highly competitive market, it is very important fro them to lay focus upon the services provided them so
that they can maintain the competitive advantage (Xiang, 2015).
Offer pay checks and salary that encourage staying within the company.
Hotel Imperial is facing problem of high staff turnover into their organization. Approximately 80 % of the
staff is recently leaving the organization because of the low motivation and satisfaction level, as per the
details given by the employees it has been seen that the work culture of the organization is very poor and
the behavior of leaders and managers is also not suitable as per the reported mention by the employees,
the working hours are also not well defined, the employees also represent their dissatisfaction regarding
the improper training and orientation provided to them, the high level of staff turnover lay direct emphasis
upon the staffing budget with staff cost currently running at around 35 % of sales of the hotel which is
particularly high for hotel Imperial. The human resource department of the organization is totally

indulged in hiring new employees and they are not able to concentrate upon the other matters that are
occurring in the working of the organization. The training cost of developing new employees is also very
high and it is creating huge impact upon the overall performance of the organization. For hotel Imperial it
is very essential to lay focus upon the feelings and emotions of their employees in order to maintain there
level of motivation and satisfaction.
The leaders and managers of organization can increase the engagement and involvement of the
employees within the organization by providing them various kinds of benefits, this benefits can be in
term of paychecks, bonuses, appraisals, benefits to their families and etc., such steps will help the
organization to gain the trust and loyalty of the employees and make them feel motivated towards their
work, robust reward strategies will allows the managers to select the best employee as per there level of
performance in order to provide them benefits and aspirations as per there working performance
(Domínguez-Falcón, 2016).
Benchmark pay scales against the competitor hotels.
The human resource department of the organization is totally indulged in hiring new employees and they
are not able to concentrate upon the other matters that are occurring in the working of the organization.
Hotel Imperial is facing problem of high staff turnover into their organization. Approximately 80 % of the
staff is recently leaving the organization because of the low motivation and satisfaction level, as per the
details given by the employees it has been seen that the work culture of the organization is very poor and
the behavior of leaders and managers is also not suitable as per the reported mention by the employees,
the working hours are also not well defined, the employees also represent their dissatisfaction regarding
the improper training and orientation provided to them, the high level of staff turnover lay direct emphasis
upon the staffing budget with staff cost currently running at around 35 % of sales of the hotel which is
particularly high for hotel Imperial. The training cost of developing new employees is also very high and
it is creating huge impact upon the overall performance of the organization. For hotel Imperial it is very
essential to lay focus upon the feelings and emotions of their employees in order to maintain their level
of motivation and satisfaction.
Benchmark pay scales is the criteria of comparing the salaries and wages that are being paid by
the rivals to their staff members in order to provide more salaries to their staff members, so that they
don’t leave there job in order to gain better opportunities in the market. The hotel and hospitality industry
is full of competition, as the competition is increasing the expectation of employees is also increasing
regarding there jobs and salaries and due to the high number of substitutes employees have no fear in
reference to their jobs. It is very important for hotel Imperial to gain information about the salaries and
wages being provided b their rivals to their staff members so that they can identify the needs of changes
they have to make in the working of their firm (Radojevic, 2015).
Offering Regular training and development sessions
For enhancing the growth and development of the employees organizational heads of the hotel should
provide regular training and development sessions in the organization so that they can ensure there
regular growth within the organization. Such measures taken by the organization enhance the satisfaction
level of the employees and also build up there carrier orientation chances . In hotel Imperial this will help

in increasing the dedication of the employees, as per the given case, Hotel Imperial is facing problem of
high staff turnover into their organization.
Approximately 80 % of the staff is recently leaving the organization because of the low
motivation and satisfaction level, as per the details given by the employees it has been seen that the work
culture of the organization is very poor and the behavior of leaders and managers is also not suitable as
per the reported mention by the employees, the working hours are also not well defined, the employees
also represent their dissatisfaction regarding the improper training and orientation provided to them, the
high level of staff turnover lay direct emphasis upon the staffing budget with staff cost currently running
at around 35 % of sales of the hotel which is particularly high for hotel Imperial.
The human resource department of the organization is totally indulged in hiring new employees
and they are not able to concentrate upon the other matters that are occurring in the working of the
organization. The training cost of developing new employees is also very high and it is creating huge
impact upon the overall performance of the organization. For hotel Imperial it is very essential to lay
focus upon the feelings and emotions of their employees in order to maintain their level of motivation and
satisfaction. Proper training and development will ensure the growth of the employees along with the
organizations. Trained employees work with full effective and efficiency and provide their full potential.
The motivated employees also make optimum utilization of the resources, well trained and skilled
employees are sufficient in providing effective services to their customers. In industries like hotel
Imperial comfort and satisfaction of customers is the core requirement as they are one upon which
working of all the organization depends (Molina-Azorín, 2015).
Managing staff through hard and soft Human Resource practices.
Hard Human resource Practices are the methods in which managers are not much considered about the
well being and orientation of the employees within the organization they are mainly concerned regarding
the growth and development of the organization. Such managers are well rigid about the deadlines of the
work and sow the traits of autocratic mangers, such of working create the sense of demotivation and
dissatisfaction among the employees, and thus it can increase the high turnover rate of the organization.
While on the other hand the soft human resource practices are the one where managers show full
consideration regarding the development of the employees in order to ensure the growth and development
of the employees along with the organization. Employees are the essential part of the any organization,
whether it is small or big. They are the working unit of the organization, as the work and services
conducted by them is for the comfort and satisfaction of the customers. Recently Hotel Imperial is facing
issues of high employee turnover into their hotel; this is because of the dissatisfaction and demotivation.
For the organizations like hotel Imperial it is very important to keep them motivated so that they can work
as per the requirement of the organization. Hotel Imperial, deal in the hospitality sector where there is so
important to maintain the comfort and satisfaction of their customers, and this can be conducted by highly
motivated and satisfied staff members. The human resource department of the organization is totally
indulged in hiring new employees and they are not able to concentrate upon the other matters that are
occurring in the working of the organization. Hotel Imperial is facing problem of high staff turnover into
their organization. Approximately 80 % of the staff is recently leaving the organization because of the
low motivation and satisfaction level ( Neale, 2016)l.

CONCLUSION
From the above assignment it can be concluded that motivation and satisfaction of employees is the key
aspect behind the success and development of the organization. To accomplish the goals and objectives of
the firm, the leaders and managers of the firm should lay focus upon the feelings and emotions of the
employees so that they can give their full potential in the working of the firm. It has been also seen that
by providing reasonable benefits organizational heads of the Hotel Imperial can retain the attention of the
employees towards the hotel.

REFERENCES
Books and Journal
Xiang, Z., 2015. What can big data and text analytics tell us about hotel guest experience and
satisfaction?. International Journal of Hospitality Management. 44. pp.120-130.
Domínguez-Falcón, C., 2016. Human resources management and performance in the hotel
industry: The role of the commitment and satisfaction of managers versus
supervisors.International Journal of Contemporary Hospitality Management. 28(3). pp.490-515.
Radojevic, T., 2015. Ensuring positive feedback: Factors that influence customer satisfaction in
the contemporary hospitality industry. Tourism Management. 51. pp.13-21.
Neale, N. R., 2016. Work engagement, job satisfaction, and turnover intentions: A comparison
between supervisors and line-level employees.International Journal of Contemporary
Hospitality Management. 28(4). pp.737-761.
Molina-Azorín, J. F., 2015. The effects of quality and environmental management on
competitive advantage: A mixed methods study in the hotel industry.Tourism Management. 50.
pp.41-54.