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Introduction to the Management of Hotel Imperial

   

Added on  2020-06-05

8 Pages2292 Words43 Views
Introduction to Management

INTRODUCTION.......................................................................................................................................3Attract and retain staff to key supervisory position.....................................................................................3Offer pay checks and salary that encourage staying within the company....................................................3Benchmark pay scales against the competitor hotels...................................................................................4Offering Regular training and development sessions...................................................................................4Managing staff through hard and soft Human Resource practices...............................................................5CONCLUSION...........................................................................................................................................6REFERENCES............................................................................................................................................7

INTRODUCTIONManagement is the foundation of each and every organization, it is working unit which is building blockof the working of the organization. The main function of leader and manager is to assess the working ofthe organization so that they can ensure the growth and development. Hotel Imperial is one of the topleading chains of the hotel with high end services ambience. But recently, hotel is facing some problem inits working. The main of this report is to lay focus upon the staff turnover problem of the hotel. Theindustries like hotel and hospitality deals in the highly competitive market, it is very important fro them tolay focus upon the services provided them so that they can maintain the competitive advantage. Attract and retain staff to key supervisory position. Employees are the essential part of the any organization, whether it is small or big. They are the workingunit of the organization, as the work and services conducted by them is for the comfort and satisfaction ofthe customers. Recently Hotel Imperial is facing issues of high employee turnover into their hotel; this isbecause of the dissatisfaction and demotivation. For the organizations like hotel Imperial it is veryimportant to keep them motivated so that they can work as per the requirement of the organization. HotelImperial, deal in the hospitality sector where there is so important to maintain the comfort and satisfactionof their customers, and this can be conducted by highly motivated and satisfied staff members. It is veryimportant for the organization to attract and retain the attention of there employees towards theorganization in order to build the successful position in the market. In hotel and hospitality sector theturnover rate is generally high due to the unstable nature of the job and high competition. Theorganizational heads of the hotel Imperial can gain the attention of the employees by building up theremotivation and satisfaction level by providing various kinds of benefits to them like benefits to therefamily members, apparels , bonuses etc. Management is the foundation of each and every organization, itis working unit which is building block of the working of the organization. The main function of leaderand manager is to assess the working of the organization so that they can ensure the growth anddevelopment. Hotel Imperial is one of the top leading chains of the hotel with high end servicesambience. But recently, hotel is facing some problem in its working. The main of this report is to layfocus upon the staff turnover problem of the hotel. The industries like hotel and hospitality deals in thehighly competitive market, it is very important fro them to lay focus upon the services provided them sothat they can maintain the competitive advantage (Xiang, 2015). Offer pay checks and salary that encourage staying within the company. Hotel Imperial is facing problem of high staff turnover into their organization. Approximately 80 % of thestaff is recently leaving the organization because of the low motivation and satisfaction level, as per thedetails given by the employees it has been seen that the work culture of the organization is very poor andthe behavior of leaders and managers is also not suitable as per the reported mention by the employees,the working hours are also not well defined, the employees also represent their dissatisfaction regardingthe improper training and orientation provided to them, the high level of staff turnover lay direct emphasisupon the staffing budget with staff cost currently running at around 35 % of sales of the hotel which isparticularly high for hotel Imperial. The human resource department of the organization is totally

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