Verbal and Nonverbal Communication Analysis in a Healthcare Setting

This presentation analyzes the verbal and nonverbal communication in a healthcare setting. It discusses the SOAP and SBAR approaches, communication strategies, and the importance of effective communication in patient care.

INTRODUCTIONNAME- TARUNSTUDENT ID-

BACKGROUNDEFFECTIVE COMMUNICATION PLAYS AN INSTRUMENTALROLE THROUGHOUT A PATIENT’S ENTIRE HEALTHCAREEXPERIENCE, AND A LARGE PORTION OF THERESPONSIBILITY FALLS ON NURSES (BALZER-RILEY, 2017).

OVERVIEW
• DEEPLY ANALYSE THE
VERBAL AND NONVERBAL
COMMUNICATION
OCCURRED IN THE CASE
STUDY.
• SOAP NOTE
(SUBJECTIVE, OBJECTIVE A
SSESSMENT, PLAN)
• SBAR APPROACH
(SITUATION,
BACKGROUND,
ASSESSMENT,
RECOMMENDATION)

COMMUNICATIONSTRATEGY SENDER
 CONCERN
 RECEIVER
 CONTEXT

ANALYSIS (THE NURSE)
 THE NURSE SEEMED LITTLE BIT ANNOYED
WHILE TALKING TO THE PATIENT’S SON
 THE NURSE WAS LOUD WHEN TALKING TO
THE PATIENT.
 NON-VERBAL COMMUNICATION USED IN AN
ARROGANT WAY.
 FAILED TO BUILD UP EFFECTIVE
COMMUNICATION WITH THE PATIENT AND HER
FAMILY.

ANALYSIS
(HELENA’S
SON)
• SEEMED ANGRY ON
THE NURSE FOR
MISLEADING
INFORMATION. ( AS
HELENA TOLD HER
SON THAT SHE WAS
INFORMED THAT
SHE COULD GO
HOME THIS
WEEKEND.)
• CONCERNED ABOUT
HIS MOTHER’S
HEALTH.

ANALYSIS
(HELENA)
• MISUNDERSTOOD THE NURSE
• BECAUSE OF THE LACK OF EFFECTIVE
COMMUNICATION, CONFUSED ABOUT
HER STAYING AT THE OLD AGE
FACILITY.

SOAP NOTES-FAMILY OF THE PATIENT ARGUING FOR MISLEADINGINFORMATION.O-MISUNDERSTANDING OCCURRED, LATER CLEARED BYTHE NURSE.A-PATIENT SEEMED TO BE IMPROVING. BUT STILL NEEDSCARE AND MONITORING.P-NEED TO BUILD EFFECTIVE COMMUNICATION
("UNDERSTANDING SOAP FORMAT FOR CLINICAL ROUNDS",
2015)

SBAR
APPROAC
H
S- NAME- MRS. HELENA GERZICK. AGE- 86.
SEX- FEMALE. REASON FOR ADMISSION- SHE
WAS OLD AND HAD A MENTAL TRAUMA OF HER
HUSBAND’S RECENT DEATH.
B- MRS. HELENA GERZICK IS A POLISH
IMMIGRANT FROM THE 1950’S. HER HUSBAND
DIED 7 MONTHS AGO, AND SHE IS STILL IN
SHOCK.
A- NEEDS PROPER ASSISTANCE AND
MONITORING.
R- SHE NEED MORE TIME AND PROPER CARE TO
RECOVER TOTALLY (ACHREKAR ET AL., 2016).

CONCLUSION• COMMUNICATION WITH THE
PATIENT IS IMPORTANT IN
ORDER TO KNOW THE
CURRENT MENTAL AND
PHYSICAL SITUATION OF THE
PATIENT (SEAGO, 2019).
• IT HELPS NURSES TO STATE
PATIENT’S CONDITION
PROPERLY TO THE DOCTOR
(KING & HOPPE, 2013).
• EFFECTIVE COMMUNICATION
IMPROVES PATIENT’S MENTAL
HEALTH, WHICH INDIRECTLY
HELPS IN MEDICATION (ROTH
& HSU, 2010).

REFERENCE
S:
 ACHREKAR, M., MURTHY, V., KANAN, S., SHETTY, R., NAIR, M., &
KHATTRY, N. (2016). INTRODUCTION OF SITUATION, BACKGROUND,
ASSESSMENT, RECOMMENDATION INTO NURSING PRACTICE: A
PROSPECTIVE STUDY. ASIA-PACIFIC JOURNAL OF ONCOLOGY
NURSING, 3(1), 45. DOI: 10.4103/2347-5625.178171
 BALZER-RILEY, J. (2017). COMMUNICATION IN NURSING (8TH ED.).
ELSEVIER.
KING, A., & HOPPE, R. (2013). “BEST PRACTICE” FOR PATIENT-CENTERED
COMMUNICATION: A NARRATIVE REVIEW. JOURNAL OF GRADUATE MEDICAL
EDUCATION, 5(3), 385-393. DOI: 10.4300/JGME-D-13-00072.1
 ROTH, W., & HSU, P. (2010). ANALYZING COMMUNICATION.
ROTTERDAM, NETHERLANDS: SENSE PUBLISHERS.
THE COMMUNICATION PROCESS. (2016). RETRIEVED 20 SEPTEMBER 2019,
FROM HTTPS://WWW.CLIFFSNOTES.COM/STUDY-GUIDES/PRINCIPLES-OF-
MANAGEMENT/COMMUNICATION-AND-INTERPERSONAL-SKILLS/THE-
COMMUNICATION-PROCESS
 UNDERSTANDING SOAP FORMAT FOR CLINICAL ROUNDS. (2015).
RETRIEVED 20 SEPTEMBER 2019, FROM
HTTPS://WWW.GLOBALPREMEDS.COM/BLOG/2015/01/02/UNDERSTAN
DING-SOAP-FORMAT-FOR-CLINICAL-ROUNDS/

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