Verbal and Nonverbal Communication Analysis in a Healthcare Setting

INTRODUCTION
NAME- TARUN
STUDENT ID-

BACKGROUND
EFFECTIVE COMMUNICATION PLAYS AN INSTRUMENTAL
ROLE THROUGHOUT A PATIENT’S ENTIRE HEALTHCARE
EXPERIENCE, AND A LARGE PORTION OF THE
RESPONSIBILITY FALLS ON NURSES (BALZER-RILEY, 2017).

OVERVIEW
• DEEPLY ANALYSE THE
VERBAL AND NONVERBAL
COMMUNICATION
OCCURRED IN THE CASE
STUDY.
• SOAP NOTE
(SUBJECTIVE, OBJECTIVE A
SSESSMENT, PLAN)
• SBAR APPROACH
(SITUATION,
BACKGROUND,
ASSESSMENT,
RECOMMENDATION)

COMMUNICATION
STRATEGY
 SENDER
 CONCERN
 RECEIVER
 CONTEXT