Toyota's Implementation of TQM

This assignment analyzes Toyota's implementation of Total Quality Management (TQM) and the Kubler-Ross change curve. It examines how these concepts contribute to smooth operations, quality control, and employee motivation within the company. The text delves into five stages of the Kubler-Ross change curve: creative alignment, communication, spark motivation, enhance capabilities, and share knowledge. The assignment concludes by emphasizing TQM's role in fostering collaboration between managers and employees for achieving organizational goals.

QUALITY AND CHANGE
MANAGEMENT

INTRODUCTION
Change management is the process of quality control which is helpful for every business
organization. If staff members find defect in goods and services, then changes need to be made in
order to repair them. The change could cause issues with other necessities being met further
down the line of production (Goetsch and Davis, 2014). The present report is based on Toyota
which is multinational automotive manufacturer company. It has numerous stores in entire
country also approx. 3,00,000 employees are working in the same. Toyota Motors has been
considered as tenth most significant business organization in the world according to Fortune
Global 500 as well as one of the only firms on the list to directly address Total Quality
Management.
TASK
Change management needs to occur because changes often impact many people in a big
way. This is the collective term for all approaches in order to preparing as well as supporting
individuals and entire organizations for making significant changes. Quality and change
management is the significant part of every company (Oreg, Vakola and Armenakis, 2011). In
order to implement the same managers and other higher authority responsible to frame new plans
and strategies. With the help of this firms can easily attain target within stipulated time period
and maintain performance as well.
This process also consists concept of Total Quality Management which is concerned with
total improvement in work. It should be done with high level of strategies, planning or decision
making process. With the help of this mistakes of the company can be avoided as well as further
defects can prevented (Boyd and Tucker, 2012). Continuous improvement effectively deals not
only with enhancing results, but more significantly with improving abilities for the purpose of
produce better results in the future.
Toyota motors is the automotive manufacturer company which provide proper comfort to
targeted customers in vehicles. Toyota Motors as manufacturer company is the tenth most
significant firm in the world according to Fortune Global 500 or one of the only companies on
the list to directly address TQM. Entity use various approaches like strategies, planning etc. in
order to set of objective within stipulated time period (Toyota Total Quality Management, 2017).
Members are responsible to frame new plans and strategies also try to implement them in
effective. With the help of TQM process companies can easily attract large number of customers
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and able to fulfil their needs as well. This concept can seek to improve quality and overall
performance. Quality and change management is related with this process which is effectively
used by members of Toyota (Boyd and Tucker, 2012). Cited firm majorly focus on quality of
goods and services which are provide to customer in order to attract them. Usually, law rate with
best quality attract targeted consumer towards company. Through manage TQM, Toyota get
advantage to earn better profit and increase number of customers as well. This process can
increase market share of firm and build perfect image in international market. Toyota can
manufacture vehicle in order to kept in mind proper comfort of people and try to fulfil their
needs or demand.
Various principals of quality and change management is as follows-
Focus on customers- At the time of using total quality management, company have to focus
on needs and demand of customers. Through which they can meet expectations of people and
able to meet the same. Customers are the only factor for which every company use their efforts
and maintain quality (Heizer, 2016). With the help of manage quality and made necessary
changes company can earn better profit and enhance overall work performance. After stipulated
time period, entity have to made some necessary changes. Company can change model, level of
comfort, colour of goods and services provided in across the national boundaries etc. This
concept can able to attract large number people.
Worker involvement- Employees are the internal customers of every business organization.
Their involvement in firm is having impact on the growth and development Toyota. Employers
have to provide best working environment to employees in order to keep them for long time and
try to fulfil their level of expectations (Foster Jr, Wallin and Ogden, 2011). Person who is recruit
as part of company are responsible to use their collective efforts in order to attain task within
specified time period. Their involvement can effect quality and performance of firm. In order to
meet target, managers and leaders have to conduct training session for employees for improve
their skills, work quality and performance. After this, workers can efficiently use advance
technology which are used in production process and promotion of goods or services in
international market. Employees feel comfortable in best working environment and must show
their interest as well.
Planning and strategies- Framing of planning and strategies is the forecasting process
which is useful for every firm. Continuous growth and development must be meet which is the
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help of this process. Toyota is the vehicle manufacturing firm, so that members have to frame
plans and maintain work quality as well. Consistent development of goods and services consists
under this concept (Pratt, Baird and Gringras, 2012). This is helpful tool through which entity
can increase market share. Strategies needs to be frame for the purpose of made some necessary
changes. Dynamic changes are effectively useful for firms.
Decision making process- Each and every member who is working in Toyota, is having
power to actively participate in decision making process of company (Doppelt, 2017). Every
individual having different set of mind so that they provide solution with their level of
perspective only. They have to collectively take decision regarding betterment of business
operation. Decision-making within the organization must only be based on facts as well as not on
opinions.
In the process of manufacturing of parts of vehicle, higher authorities have to consult
with other members and take significant decision (Introduction and Implementation of Total
Quality Management (TQM), 2017). They are responsible to complete target which is allotted to
them as per their skills or knowledge with specified time period along with manage quality of
goods and services.
Communication- A communication strategy and plans must be framed in such a way that it
is in line with the set of mission, target, vision as well as objectives of the firm. Higher
authorities of every firm have to interact with their subordinates in order to analyse their basic
demand and needs (Wang, Chen and Chen, 2012). Also through which they can identify
problems and try to resolve them in effective way. Communication is the process in which one or
more persons can share their views, ideas and information which are useful for them. It can build
relationship among both employers and employees through build level of trust among them.
Furthermore, this is a kind of strategy which must be frame by companies and implement ion
business activities. As a vehicle manufacturing company Toyota having several business
department and each department is connected with another. So that, members of working in
different organizational function have to maintain coordination with other department in order to
provide better output to firm. All such business functions are connected with each other so that
members have to continuously communicate with their subordinate and other department for the
purpose of maintain smoot functioning of firm. Managers and leaders conduct seminar with
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employees in order to motivate them towards complete allotted work to them. In such process
they can discuss so many things through interaction.
Continuous improvement- Quality and change management is the systematic technique in
order to attain continuous improvement in business organization. Top management must ensure
that every employee understand their roles and responsibilities which are allotted to them for
manage overall work quality (Cameron and Green, 2015). Dynamic change according to the
requirement of firm can easily contribute in continuous enhance of work quality and
performance. This is the significant process which is needs to maintain by Toyota at the time of
manage Total Quality Management. Managers have to motivate existing employees for manage
quality in their work performance. Also try to provide best working environment to them for
keep them for long time. Top management of Toyota must ensure that available resources are
effectively use while performing business activities. With the help of this, companies can
maintain performance and maintain work quality.
There are various quality principals are mentioned above which are helpful for firm to
focus of quality and change. Top management must ensure that company have to made necessary
changes according to the requirement of firm. Toyota is the vehicle manufacturing firm which is
responsible to provide proper comfort to people for the purpose of attract them. Company is
responsible to introduce goods and services in international market according to taste, nature,
preferences of customers (Oreg, Vakola and Armenakis, 2011). Through this, they can satisfy
needs of them and increase level of profit margin. Cited firm have to purchase best quality of raw
material from suppliers for produce best product which can easily attract people. Management of
resources for the change effort is important with best quality management for outside consultants
will almost always be required.
Theory related to quality and change management is as aligned below-
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Figure 1 Kubler-Ross Change Curve Business PowerPoint. 2017. [Online]. Available through:
<https://slidemodel.com/templates/kubler-ross-change-curve-powerpoint/kubler-ross-change-
curve-business-powerpoint/>.
Figure 2 Kubler-Ross change curve, 2017
This is the significant theory which is used by Toyota for the purpose of smooth running
of organization. It has been considered as best possible way to adopt quality of goods or services
and perform all business activities. Dynamic change as per the requirement of firm is the
beneficial tool for them. Through this, managers can motivate employees towards complete work
on time and properly attain set of target. Kubler-Ross change curve consist further five stages
which are as following-
Creative alignment- Company consists various department and different function. Task can
be performing through continuous process in specified manner. Top management of Toyota
present things in proper alignment format which can easily attain set of target of firm. This is the
kind of instruction which is provided to employees.
Communication- With the help of this stage of theory, existing members can easily share
information, views and data with each other. Higher authorities of firm have to properly interact
with their subordinates for identify their issues and try to resolve them in effective manner. It can
allow companies to manage quality, increase productivity and reduce cost. This process can help
leaders and managers in order to perform their jobs, roles as well as responsibilities. Also it can
serve as a foundation for strategies and planning.
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Spark motivation- Both managers and leaders are responsible to motivate their subordinates
towards complete work on time along with best quality. Motivated employee is helpful for attain
continuous success. Firstly, every employee has to understand their roles or responsibility and try
to perform the same in effective manner.
Enhance capabilities- Continuous improve at workplace is able to enhance ability or
capabilities of employees. Use of this theory is helpful for the growth and development of firm. it
can increase profit margin and reduce level of cost.
Share knowledge- Workers who are working at same premises having different knowledge,
skills and level of perception. While performing task they have to share information and try to
communicate with others for enhance their own level of perception and increase profitability.
CONCLUSION
From the above report, it is depicted that change management is play significant role quality
control process. This is the systematic concept which needs to be fulfil by every business
organization. Toyota as vehicle manufacturing firm have to focus of Total Quality Management
for increase profit margin and attract numerous customers. Members of such firm frame new
plans or strategies in meet their expectation and needs of targeted customers. For the same
purpose, members are responsible to use various policies such as focus of satisfaction level of
customers, consistent improvement, communication, decision making process etc. TQM is the
concept which is able to encourages participation between shop floor workers as well as
managers.
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