Initiating Contact: Pre-dispositioning

The Hybrid model for crisis management consists of six tasks: pre-dispositioning, problem exploration, providing support, examining alternatives, planning to re-establish control, and obtaining commitment. The model is applied by identifying the client's needs and feelings through active listening and open-ended questions, providing emotional support, and suggesting alternative solutions. The team uses various listening skills such as paraphrasing, emotional labeling, and effective pauses to ensure mutual understanding with the client. The model ensures that clients receive timely support and assistance in resolving their crisis.

Introduction
The case of crisis that has been identified here is about a mother who is not being given the
custody of her child due to some unknown reason. This situation has led to increased personal
life crisis for her.
The crisis is the time of intense trouble, danger or difficulty. Words associated with the crisis
include disaster, emergency, calamity, and catastrophe. Crisis intervention is considered
emergency psychological care aimed at assisting individuals in a crisis situation to restore
equilibrium to their bio-psychosocial functioning and to minimize the potential for psychological
trauma (James and Gilliand, 2012). The hybrid model of Crisis assists a crisis intervener to
stabilize a situation of crisis. In different states, the crisis is known by different names like, in the
UK it is known as a hazardous event while in China it is known as opportunity and danger. The
World is dynamic in nature which is always on changing phase; these changes happen rapidly.
Due to these changes, families are thrown into chaos over isolation, unemployment, illness, and
alcohol abusers (Douglas et al, 2014). Before all these things man-made hardships can be
observed, there are environmental forces, genetic forces and natural disasters that give birth to
various crises in life. Building resilience, information and practice are required for everyone to
manage Crisis (Chen, 2013). In this paper, we will discuss the “Women Losing Custody of Child
from the Crisis Intervention” and also apply the hybrid model to the Crisis examples. This will
be done through specific examples of intervention, and also some examples of listening skills.
Crisis has several characteristics, few of them are following:
 Specific
 Unexpected
 Creates uncertainty
The causes of the crisis are many and unknown. Thus, it is difficult for the manager to take a
rational decision immediately to reverse the crisis situation.
Hybrid model of Crisis Intervention
The hybrid model is used mostly for certain crisis interventions; it is applied in a way to ensure
help to a person in crisis. As we have learned, the crisis is not predictable. Therefore, applying a
linear model as the hybrid model of crisis intervention requires some necessary steps to be
followed for managing the crisis efficiently (James et al, 2013). Hybrid model tasks can be
fulfilled at any time in the intervention and at times may require being re-accomplished at
another period of the intervention. Hybrid mode is considered as the hub around which all the
strategies related to the crisis intervention revolve and tasks are designed to operate as an
integrated problem-solving process (Chang and Tsai, 2016). The main purpose behind designing
the hybrid model is to enhance the previous linear approach to crisis intervention. After
consistently studying the various crises, it has become apparent that crisis does not occur step by
step in order (Mustafee et al, 2015). The hybrid model looks every crisis example in a different
manner. As per this, crises are considered disorganized and chaotic and swiftly transition from
one place to another place. As per the hybrid model, crises are looked in a more realistic fashion,

and it allows the Crises Intervention Team and worker to move from chaos by reducing tasks
which allow more therapeutic innovation and result in increased options for resolution.
The hybrid model is a combination of tasks which can be performed in numerical order from
Task 1 to Task 7, or all these tasks can be completed as the crisis dictates. The end result of the
hybrid model completely depends on the efficiency of the workers and the Crisis Management
Team (Hendricks and Hendricks, 2014). For this, Crisis management team should formulate a
realistic plan for the future to prevent the occurrence of the same crisis again and again. This
model identifies the situation and the clients as a continuous task and that the worker is fully
involved in throughout the crisis. For effective management of the Crisis, the clients gather all
the required information about the client, client's feedback to the crisis, and the number of people
involved. The process related to the assessment of the client is continuous. This process fulfills
potential for an infinite number of responses (Kanel, 2014). After dealing with the situation, it is
necessary for the worker to develop a reasonable conclusion. Hybrid crisis model does not
"force-feed" an assessment of the situation of the crisis. For conducting a sound assessment,
hybrid model provides situational material to the worker through which conclusion formulation
can be done efficiently.
It is not a complex model and is simple to implement, adaptable and easy to use. Hybrid model
consists of following steps:-
1. Predispositioning / Engaging / Initiating Contact
It is usually the first and the foremost task of the model. Most of the systems like armed
forces and government agencies such as FEMA utilize pre-dispositioning to get supplies,
equipment, and personnel ready to meet some future emergency. During the Crisis, it is
very critical for a person to build a relationship of communication with other person
(James and Gilliand, 2012). All the true facts of the situation help in understanding the
client's demand and needs, as well as it also helps in identifying the intentions of the
workers to help them.
2. Problem exploration
The second task of the Hybrid model is problem exploration. This task is about the
discussions of how the client is feeling in the situation and can help the client in defining
the crisis from their point of view. This task evaluates and finds out the various aspects
like how the client was affected due to the situation, what they need, and their feelings.
The workers measure the importance of what, when, who, where, and why questions.
3. Providing support
This task of the hybrid model provides logistical, social, psychological and informational
support. It is considered very important for a person going through a crisis, be heard, to
talk, to listen and have someone who can understand their feelings. Support to the client
can be provided in the best manner by discovering their needs and assisting them in a
proper manner.
4. Examining Alternatives
The fourth task of the Hybrid model is about examining the various available alternatives.
In this task various alternative supports which are required by the clients are identified.

Alternatives supports can be provided through medication, various support groups,
therapy and through other treatment resources.
5. Planning in order to Re-establish control
In the fifth task, planning is required in order to command control over the chaotic
situation. This can be done efficiently through helping their clients in overcoming all the
hurdles which takes them forward. This task of the hybrid model also empowers the
clients with resiliency and life skills for the next time.
6. Obtaining commitment
This task of the hybrid model ‘obtaining a commitment’ from the client help in moving
forward and accept support when it is needed. Through this, it can ensure that the client
deals efficiently with all the future problems related to the crisis (James and Gilliand,
2012). This gives surety to the management that the client is now capable of dealing all
such problems and can make their individual decision.
7. Follow-up
The last task of the hybrid model is following up with the clients. This is the major and
important step of the model. Follow up is considered the ideal way which helps in
keeping the lines of communication open and this task also guarantee that any upcoming
difficulties can be identified in an efficient manner before they become major crises.
Through this, the problems can be identified immediately and can be resolved in a timely
manner before they impact the whole situation in a larger extent (Chang and Tsai, 2016).
7 Hybrid model application
Pre-dispositioning appears as”... What brings you in today?" or "can you tell more about that?"
all these questions represent the interest in finding out more about the crisis. Through this, a
feeling of sympathy will be felt by the mother. She feels that people are with her, and they are
concerned about her issue and want to hear her feeling. Through this, people can suggest
solutions to her for resolving the issues. This also arises the feeling of cooperation in the mind of
the woman as well as people around.
Exploring the problem is related to asking questions on a consistent basis, and also finding out
the relationship between the mother and the child, and also to evaluate the communication
between her and the guidance counselor. This will identify the problem in a deep manner to
understand all the aspects of the problem so that better solution can be suggested to her for
resolving the problem.
Through providing support, it looks that the Crisis management team is not serious and careful to
take sides of the client. It only looks intent on understanding all the issues and the mother’s
reaction toward the situation and the counselor.
The examining alternative task appears as that the Crisis management team clearly helping the
mother and that they are involved in the problem and trying to find an innovative solution for the
problem. This tries to suggest some solutions which can be followed by the client to make her
situation little bit well. At this point, kind of figure that been discussed by the client with the
counselor is out of the question.

The task related to making plans with the client indicates that the main concern of the Crisis
Management Team is moving toward the resolution, and they are suggesting some plans which
can be put together for help.
Obtaining commitment from the client can be a difficult task. In this task, the team is trying to
identify the needs of the client towards resolving the matter.
Follow up task is there which provide surety about the existence of a plan. In this example of the
task the client define verbally about the plan which she gets done before the next session. This
will implement an effective plan for resolving the client problem.
Listening skills used by the Counselors
The counselor used different listening skills while meeting with the clients. The Crisis
Management Team used skills related to the Active Listening. This skill helps the team in
encouraging the client to disclose all the facts and unknown points of the situation. These skills
help the client to feel that she was understood and heard by the people in an effective way.
Emotional Labeling is about using descriptive words that show that the counselors understand all
the feelings and emotions of the mother and try to suggest some aggressive solution for reducing
the problem.
Paraphrasing is done when the worker records in an own word what the client says but in a
distinct manner to be sure that mutual understanding is existing between them.
Effective Pauses are the moments when the counselor and the mother think something and take
the time to give an answer about the situation. Something is also different here that comes up
with different issues and could be addressed by a deep concern.
Open-Ended-Questions help the counselor by encouraging her to tell more about the situation
which she is facing. When more information is needed, then open-ended questions can be used
by the counselor in any situation. It also indicates that the counselor is paying more attention
toward her.
Conclusion
After studying all this, we can conclude that the Crisis Management Team proves more
beneficial in utilizing the Hybrid model. Through this model, the team is capable of identifying
the exact needs of the client (mother in this situation) through providing her emotional support
during the stage of the distress. It can be considered that the outcome of the situation of the
mother could have been very tragic, but she receives help from the Crisis Management Team for
resolving her problem in an effective manner.

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