Evaluation of Training and Development Practice and its Impact on Employees

This article evaluates the training and development practices in an organization and their impact on employees. It discusses the importance of training and development, different types of training, and the benefits it brings to the employees and the organization. The article also provides recommendations for improving training and development programs.

Introduction to
Business

Table of Contents
TASK 1............................................................................................................................................1
E-PORTFOLIO...........................................................................................................................1
TASK 2............................................................................................................................................3
Case Study...................................................................................................................................3
TASK 3............................................................................................................................................6
Evaluation of Training and Development practice and its impact on employees.......................6
REFERENCES................................................................................................................................9

TASK 1
E-PORTFOLIO Academic keywords are the main phases or words which are mainly found in essays.
These keywords if misunderstood by the readers it can result the writer in losing marks
and lower grades. The misunderstanding of essay in which keywords are used can lead
the writer towards failing the assignment as these lead the writer in wrong direction and
accordingly to wrong conclusion. Therefore, keywords plays a very important role in
every writing as they define the written piece and its meaning (Quinlan and et. al., 2019). Marketing plan is a report which outlines the strategies of managers and leaders
developed by them for effective working of organisation and gaining expected outcomes.
The marketing plan includes various elements from overviewing the business to targeting
potential segment and understanding customer needs. The formulation of marketing plan
forces developer to think in several sections and areas for developing and effective
marketing strategies for the business. Marketing plan is comprehensive document or
blueprint of the plan which is formulated by the managers or leaders create them for
effectively introducing their offerings in public and making sales. Mind map is a tool which enable individuals to think, collect knowledge, remember and
create ideas. It is a technique which allows persons brain to capture the thinking that is
going on inside the head and develop efficient ideas. Mind map is an easy way to
brainstorm thoughts which are going on in mind organically without caring about
structure and order. Ti allows people to store their data in centralized location for being
organised. Group discussion is a technique which is used by organisations and recruiters for
conducting their selection activities. In group discussion a team is made and common
topic is given to them and ask the group to provide their thoughts and knowledge about
that common topic (Ibarra, Ganzarain and Igartua, 2018). Group discussion technique
also refers to communicative situations which allows persons to share their opinions and
view with other participants. Group discussion is denoted as GD which is an systematic
way of exchanging information, ideas and views.
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 Presentation is a process of sharing viewpoints and presenting opinion on a specific topic
in front of audiences. Presentation is a positive and formal method which is used in
companies to conduct thorough understanding about a particular topic and various
aspects are addressed using presentations. This is an informative process which is used to
address a group of n number of people. In presentation various stages and steps are
included which are very important for making it effective and to deliver correct message
to people whom it is being addressed. There are mostly three main elements involved in
presentation the audience, presenter and message. Reflective learning is a form of education in which students think about what they have
read, done and learned related to the lesson or the topic. Reflective learning is not just
memorising things, data or information it is more related to understanding it and applying
it in day to day lives (Van Grembergen and De Haes, 2018). Reflective learning is a
positive process which enables and assist individual for accepting responsibilities about
their learning and helps in their personal growth. University learning style and vocabulary- University learning styles refers to how the
individual is gathering, shifting, interpreting and organizing information and reaching to
some conclusion for storing them for future use. There are various theories of learning
styles such as visual, auditory and tactile learners. Vocabulary refers to the works and
language which an individual use in order to communicate with others according to their
relations with them and in their day to day lives. Referencing and plagiarism- Referencing is one good practice which is an essential skill
to learn at university. Referencing is a process of acknowledging the different sources
used by the person in writing their essays or assignment and other content in order to
complete their studies (Jabbour and et. al., 2019). Plagiarism is opposite to referencing
and it is basically acknowledging the work of other through which person finished their
piece of work. Plagiarism is regarded as stealing the work of others and their intellectual
property. Presentation skills are considered as the ability of people to explain their collected
knowledge and gathered information in front of the prescribed audience. Presentation
skills defines as the ways people need to deliver their information to mass public and
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effectively engaging them in presentation or information which is being delivered by the
individual. Improving reading skills is an essential feature and activity an individual have to
perform for gaining better understanding and effective learning while perusing higher
education. It is essential for people to have good reading skills and improving them is a
continuous process which assist them in better understanding of the topic along with the
key words and phrases with typical meanings Research skills are referred as the ability and power individual hold to search for the
correct information or data related to any study and prescribed topic. Research can be
conducted in two manners qualitative and quantitative, in which data and facts are
gathered for supporting the research along with authorised theories and tools. Research
skills are basically, locating, extracting, organising and evaluating the collected data
which is relevant to the topic of study (Gray, 2019). Research skills involves intensive
search, investigation and critical analysis in order to answer specific research question.
Also, research also involves a lot of readings.
 Using capital letters in assignments, projects and piece of work or in writings while
starting a sentence or while addressing somebody's name of a place. These capital letters
enable ease and comfort for readers and making the piece of work more effective. Using
capital letters before sentences assist people to know from where new lines are starting
and endings. Capital letter if not used by the writer in their project than it can lead them
to failure of tasks and inappropriate assignment.
TASK 2
Case Study
The given case study is about British Sky Broadcasting company that offers telephone and
broadband services to customers of United Kingdom. In this task of report, financial
performance of company has been evaluated by help of calculating different types of
ratios.
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MAIN BODY
1. Calculation of ratios.
(A). Gross profit- It is a type of profit that is gained by business entities after deducting
cost which occurs in process of manufacturing of different products. This profit is shown
in profit & loss account. In regards to above British Sky Broadcasting company, the gross
profit is calculated below in such manner:
Particulars 2014 (in £ million) 2013 (in £ million)
Revenue 7632 7235
Less- Cost of sales 4616 4329
Gross profit 3016 2906
(I) Gross profit margin= Gross profit / Net sales x 100
Particulars 2014 (in £ million) 2013 (in £ million)
Gross profit 3016 2906
Net sales 7632 7235
Calculation 3016/7632*100 2906/7235*100
Gross profit margin 39.52% 40.17%
(B) Operating profit- It is a profit that is gained by corporations from different types of operation
and activities before subtracting value of interest and tax. In the context of above company, value
of operating profit and margin is computed in such manner:
Particulars 2014 (in £ million) 2013 (in £ million)
Gross profit 3016 2906
Less- Expenses 1741 1576
Operating profit 1275 1330
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(ii) Operating profit margin= Operating profit / net sales * 100
Particulars 2014 (in £ million) 2013 (in £ million)
Operating profit 1275 1330
Net sales 7632 7235
Calculation 1275/7632*100 1330/7235*100
Operating profit margin 16.70% 18.38%
(C) Profit for the year- This is common objective of companies to gain higher profit on the
invested capital. The term profit can be defined as excess of revenues over expenses. The profit
of above company is calculated below:
Particulars 2014 (in £ million) 2013 (in £ million)
Operating profit 1275 1330
Less- Tax 410 351
Profit 865 979
(iii) Net profit margin = Net profit / Net sales * 100
Particulars 2014 (in £ million) 2013 (in £ million)
Profit 865 979
Net sales 7632 7235
Calculation 865/7632*100 979/7235*100
Net profit margin 11.33% 13.53%
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2. Extend to which shareholders of above company should be satisfied in accordance of financial
performance of year 2013 and 2014.
Descriptive analysis- It is a type of analysis in which detailed analysis of any particular topic is
done by help of different techniques. In regards to above company, descriptive analysis of
financial performance is done below such as:
 Gross profit margin-
2013 2014
39
39.2
39.4
39.6
39.8
40
40.2
40.4
40.17
39.52
Gross profit margin
Analysis- On the basis of above calculated value of gross profit margin of company, it can be
find out that company’s performance is decreasing in year 2014 as compared to year 2013. Such
as in year 2013, their gross margin was of 40.17% that reduced in year 2014 and became of
39.53%. though, this is not a huge reduction and stakeholders can rely on this company’s
performance.
 Operating profit margin-
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2013 2014
15.5
16
16.5
17
17.5
18
18.5
19
18.38
16.7 Operating profit margin
Analysis- Similar as the above ratio, operating margin of company also decreasing in year 2014.
Such as in year 2013, it was of 18.38% that reduced and became of 16.7%. It is showing that cost
of capital is increasing which is resulting as lower operating profit margin.
 Net profit margin
2013 2014
10
10.5
11
11.5
12
12.5
13
13.5
14
13.53
11.33 Net profit margin
Analysis- In accordance of presented line chart, it can be find out that net margin of company is
decreasing in this year. Difference is net profit margin of both year is of 2.2%. The stakeholders
can get better return on this % of net profit from this company.
On the basis of above mentioned financial performance of this company, it can be stated that
their financial condition is less effective in current year as compare to last year. though, their
actual financial performance is not so poor and customers can make trust on above company.
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3. Different types of options which can be beneficial for above company in order to increase
profitability.
According to the above discussed analysis it is clearly determined that in order to increase
the overall profit margin of company manager must apply some more useful alternative which
help in increasing profitability. Some of the valuable options are discussed below:
Management of cost- Sky Broadcasting will try to minimize costs in order to maximize the
entire profit The data reviewed above indicates that in 2014 their spending is growing quickly. In
case if manager work on managing their expenses so improved productivity will be good for
entire organization. This alternative can, however, have some problem in case if manager don't
reflect on their revenue from sales.
Boost productivity- This is also considering to be the most approach that support to increase the
level of profit in a specific time period. If management team of respective company focus on
enhancing the level of production, then it will benefit in meeting the actual demand of customer
which directly increase the sales. This would be extremely beneficial in increasing the overall net
revenue and the only reason when results are not favourable is due to higher cost of goods sold.
Overall analysis:
It can be inferred on the grounds from the above project study that perhaps the financial
analysis is beneficial to international and domestic stakeholders for company. In the context of
Sky Broadcasting company various types of ratio are measured and interprets like the gross
margin, operating margin, etc. It has been established throughout conjunction with the stated
formulas that the total company's performance is acceptable but appropriate for the shareholders.
Form the analysis some effective recommendations are also provided to the respective company
such as boosting sales by lowering operating expenses which would aid in increasing the overall
profit margin for the year.
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TASK 3
Evaluation of Training and Development practice and its impact on employees
Training and development is an HR practice which is performed by managers of
company to introduce new comers about the company and enhance skill set of existing
employees. Training and development are two different activities which is conducted by the
managers and are explained below with their impacts on the employees and ultimately on
McDonald's.
TRAINING
This is basic concept of HR development which is concerned with developing particular
skills to desired standards by conducting thorough practice and instructions. Training is defined
as the organized process or procedure for providing knowledge to staff for definite purpose and
attainment of better skills. Training is needed to be provided to all personnel of every
organisation irrespective of their qualifications and expertise.
DEVELOPMENT
This refers to the development of organisation and process of making efforts to increase
the capacity to achieve and sustain new and better goals that benefits the organisation and its
employees. In relation with personnel development is defined as the sessions and programs
conducted by HR individuals of company to enhance the skill set and knowledge of existing
employees in order to update their knowledge (von Rosing and Laurier, 2020).
Training and development are two unique concepts both are used to increase knowledge
of employees but training is given to both new and existing staff on the other hand development
programs are formulated for existing personnels for improving and updating their talents. In
McDonald's the employees are skilled and qualified still they face problems and unable to
perform assigned tasks effectively. To enhance their talents and improve their performances the
HR department of McDonald's will conduct and undertake various training and development
activities which are as follows:
Methods of training and development
McDonald's is an American fast food company which is operated as Restaurant having several
outlets around the globe. This represents that McDonald's have huge customers and employee
base which belongs to different geographical areas and cultures. Therefore, it is important for
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company to introduce staff to the culture of the organisation and train them accordingly. The
training methods which are used by McDonald's are as follows:
On the job training is the most common form of training workers which is most effective
too. On the job training is basically a training method in which members are placed on specific
duties and being trained on it by making it necessary for them to perform the task according to
the instructions given. Through this process HR managers of McDonald's can guide staff about
how to conduct their activities and supervise them and correct them when required (Berentsen
and Schar, 2018). On the job training process will be effective for the company's employees as it
enables them to gain through understanding of their jobs and the ways in which they need to
perform them appropriately. This is a process which involves less cost and time helping
managers in managing finances and being more effective and efficient. This will also motivate
and encourage personnels as leaders are in close contact with them developing good relations
and building healthy working environment.
Off the job training is another effective method which is used by McDonald's HR
department and managers to train staff and develop better talents and expertise. Off the job
training means using external resources which are away from the job field for developing better
skills and expertise in employees. For example, lectures, management education and
conferences. This technique is less effective in comparison with on the job training in context of
McDonald's as it is a hospitality service provider who serve huge number of people on daily
basis.
Training and development activities are very important and essential in case of McDonald's. The
company is facing huge problems with employees as they are qualified but are not capable of
performing their tasks. Training and development activities are beneficial but also have some
drawbacks which are described below:
Advantages of training and development to employees and McDonald's
Motivates employees- One of the most effective and beneficial feature of providing
trainings to employees is these actions which are taken by the management encourages and
motivates staff to perform with their full potential. All personnels will be properly supervised
and guided by managers correcting them at each level this will make them feel important for the
company and they try and put all efforts to do their tasks appropriately driving huge profits to
entity.
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Job satisfaction- Once all workers are properly trained and motivated to do jobs in
effective manner and also, willing to learn new things and present innovative ideas in front of
management of working. This motivation and increasing involvement of employees in the
company will provide them job satisfaction. Employees are the key resource of every
organisation, if they are satisfied with their job it helps McDonald's to reduce their employee
turnover ratio and save finances which will be needed to recruit new people.
Disadvantage of training and development
Leave to new jobs- People are trained, gain new skills and expertise which are better and
updates for time being they practice those skills in current company and then leave to new places
for acquiring more beneficial opportunities (Akhmetshin and et. al., 2018). This is the biggest
drawback of training and development as the benefits of those activities are served by people to
some other company.
Time consuming- The actions which are being undertaken in training and development
of staff are time consuming and involves huge investments. This makes managing of budgets and
finances of company a little bit hard. Also, McDonald's is using on the job training method more
which causes delays in conducting tasks and serving to customers and affects the goodwill of the
entity. The staff take more time to complete their service as they are being supervised and
corrected at the time which makes them do the job again and again wasting lot of time and
creating delays.
McDonald's provides trainings to staff for improving their performances and giving them
orientation and brief knowledge in relation to those areas in which staff is lacking. Training and
development practices have huge impacts on the performances of personnels which are in
company and serving to customers visiting McDonald's restaurants.
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