Introduction to Business Operations and Management: A case study on TESCO

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This article provides an introduction to business operations and management, with a case study on TESCO. It discusses the functions of business operations, evaluates TESCO's operations management decisions, and provides recommendations.

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Introduction to
Business Operations
and Management: A
case study on,
“TESCO”

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Table of content
INTRODUCTION.................................................................................................................................3
Discussion/ Analysis.............................................................................................................................3
Introduction to Business operation....................................................................................................3
Functions of Business operation........................................................................................................5
An evaluation of company’s operations management decisions........................................................6
FINDINGS/ RECOMMENDATIONS..................................................................................................8
CONCLUSION.....................................................................................................................................9
REFERENCES....................................................................................................................................10
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INTRODUCTION
Business operation signifies activities & operation in which organisation focuses on
conducting daily operation for achieving objectives and improving business value by
increasing profit margin in future period of time. Moreover, the individual person connected
with organisation and responsible for executing various activities in an appropriate manner
that helps in achieving goal and objectives in timely manner. In addition to this, operation
administration is linked with conversion of raw material in finished products that help in
improving efficiency and profitability of organisation in future period of time. In this
assignment, TESCO is taken as an organisation. Tesco is determined as British multinational
foodstuff provides different kind of services to its user for satisfying their need. The
organisation was founded in year of 1919 by Jack Cohen and located in UK. There is also
information in respect of different functions of business operation and its evaluation that help
in taking decisions during particular phase of time period. The report includes different
business operations of company such as procurement, logistic, marketing, promotion and
more. In operations management, there are a lot of functions are performed for achieving
predefined objectives. Here, a lot of functions in terms of business operations of organization
have also been discussed in the present report. It also includes the evaluation of decisions
related to operations management of selected company. In assistance of this, they also
provide recommendation which is useful for organisation during particular phase of time
period (Cabuay, 2020).
Discussion/ Analysis
Introduction to Business operation
Business operation signifies activities and function required for executing
organisation that helps in increasing money in future period of time. It determines system
related to business, human resource for providing utility. Harmonization is significant in
achieving goals as well as objective of company in timely manner. In reference of chosen
organisation, the different key function that is described in an appropriate manner (Cook and
Billig, 2017).In reference of Tesco, the important function that is covered in day to day
activities of company that is given below:
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Procurement this division is connected with acquiring commodities for purpose of
production. There are different dealer who produces commodity as per specification that is
offered by administration team of organisation (Thai, 2017). It is considered as a phase that
focuses on obtaining product that helps in satisfying need and want of customer.
Logistic herein, they focus on moving and handling commodity in reference of transporting
them in right time. They emphasised on providing goods without any kind of delay to its end
user during particular phase of time period. Logistic is regarded as the process of managing,
acquiring, storing as well as transporting resources, raw material to final destination. With
proper logistic management, organization ensures availability of all the necessary resources
for continuing the production process. In context of TESCO, it uses lean manufacturing
technique in systematic way (Steinker, Hoberg and Thonemann, 2017). Apart from this, it
adopts path breaking technique as well as systems such as point of sales data, continuous
replenishment of inventory for bringing higher efficiency in supply chain management.
Marketing it is determined as an important decision which is connected with
maintaining user familiar with its competitive firm. It is determined for motivating them
along with attractive promotion as well as endorsement. Tesco use various method related to
promotion such as newspaper, TV and so on. It is helpful in reaching large number of visitor
during the period of time (Kasemsap, 2019).
Promotional offer it is considered as a section related to process of selling but
perform on their functions on common base. Tesco maintain low price and attract user with
promotional activities such as reduction in price, combo pack, cash back and many more.
Tesco provide services around the globe in order to achieve optimistic result in future period
of time. It is stated that TESCO adopts a lot of promotional offers such as by one get one free
offers for some products to attract customers. In addition, it has also a loyalty card system for
service users through which clubcard owners get points each and every time when they shop.
These points can be further redeem by users for availing discounts and other such offers.
Selling division connected with marketing of goods to its user for satisfying their
needs. Pricing scheme is determined as a function that help in selling goods according to need
of customer. Tesco use low cost strategy in order to provide different kind of services for
retaining customer for a longer period of time. The main aim of company is to reduce down
operational cost with economic of scale and use other measures to provide products and
services to customers at lower price for maintaining positive brand image of business. For
this purpose, they have a separate sales division by having efficient and qualified sales
individuals to provide effective pre and post sales services to end users.

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E-commerce executes their functions & operation on E-commerce website for
generating goods accessible through audience in proper manner. It is necessary to have a
separate team that deal with online organisation actions related to Tesco. The focus is on
taking extra benefits such as anywhere shopping & many more (Christopher, 2016) .Herein,
the Tesco focuses on making appropriate control that help in achieving objective of
organisation in timely manner.
Introduction of company
Tesco PLC is considered as British international food stuff and basic good seller and
founded by Jack Cohen in 1919. This organisation operates their functions around the globe.
There is different outlet in various nations such as Asia, Europe and so on. There are around
4,50,000 subordinate perform their work within an organisation that help in increasing profit
margin in future period of time. In England as well as Scotland &Wales, the organisation has
588 supermarkets in which 257 superstore in addition with different kind of commodity
determining clothing, alcoholic beverage and many more. The vision of company is to
provide leading position around the world. The mission of organisation is to provide goods
and services according to need of user that helps in achieving competitive edge over rival
firm in the market.
Functions of Business operation
There are various functions related to business operation that is going to be mentioned
below:
Production this is determined as a procedure of integrating output & input that help
in bringing appropriate results. Herein, the chosen organisation emphasised on generating
utility and also handle internal activities such as staff and its performance that help in
increasing production of organisation. In addition to this, to retain in market, it is important
for organisation to meet objective and enhance profit in future period of time. For example if
management team need to enhance quality while production. The management team focuses
on executing Six Sigma model in order to decrease defect.
Supply chain is considered as a method related to marketing or produce commercial
product by using raw material that is converting into finished product. It is necessary to
manage supply chain that aids assistance to organisation to meet need and want of customer
and also offer different kind of facility during particular phase of time period. In context of
organisation, the department of supply chain focuses on making ensure regarding method in
execute cost appropriate functions such as lean manufacturing, Six Sigma enhances whole
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supply chain in an appropriate manner. For example, for managing or handling in supply
chain, the organisation emphasized on making appropriate supply according to need at
market place. It is important to enhance different number of cargo shipment to handle logistic
as well as supply chain (Luo, Lin and Zheng, 2019).
Logistics this is considered as a execution of difficult process that allows organisation
in providing products and services to its end user. In reference of chosen company, logistic is
very important for managing demand as well as supply that help in increasing profit margin
of organisation in future period of time. For example the management team of organisation
focuses on execute various policies that help in increasing manufacturing quality with an aim
to maintain positive brand image in market place.
Location strategy it is determined as a plan and procedure in which organisation
assess superior location for its different function and operation. There are different elements
that are adopted while improving strategies such as environment, price of manufacturing and
transportation as well as many more. For example by offering products and services to its
customer in rural areas that is convenient for them. It is analyzed that managers of TESCO
consider a lot of factors while selecting location. The factors which are taken into
consideration at the time of choosing location are population density, proximity of train
stations and more. They are likely to select such locations from where it is easy to target large
number of audience.
An evaluation of company’s operations management decisions
Operation management is considered as a process that assists production of different
standard as pre-explained elements and also claims during the interval of time. It is
determined as various factors that are important for success and growth related to
management. It is analysed that the management team help in taking proper measures to
provide steady work to administration team of organisation. Logistics, quality control,
supply chain all these processes and operations are performed by business organisation. In
addition to this, TESCO is determined as a retail management that manage ample of
hypermarket that helps in satisfying need of customer. It is American organisation who
manages its work around the globe. There are various processes implemented their operations
in order to provide superior quality facilities such as HR, quality control, supply chain and
many more. In addition to this, there are several processes related to supply chain and
logistics is provided to its customers that help in achieving goal during particular phase of
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time period (Raghothama, Hanchi and Meijer, 2017). Thus, there are various functions that
help in taking decisions which is going to be mentioned below:
Supply chain this division involves organisation to provide facility for achieving goal
and objective of company in timely manner. This division involves procedure related to
operation & management of data and processes that aids assistance in procuring, foundation,
conversion as well as logistics. To monitor supply chain, the management team of Tesco
focuses on using Enterprise Resource Planning system that is linked with system related to
computer to manage inside and outside assets that signifies resources that is related to
physical assets, material and many more. It aids assistance to organisation in managing
money connected issues in an appropriate manner. It also reduces in accuracy in supply chain
that signifies increasing in performance of business organisation during particular phase of
time period. The division of supply chain make ensure that providing products and services to
its user in right time during the period of time. They adopt technology in order to provide or
manage effective supply chain and used stock that help in increasing operation of company
during particular phase of time period (Shi, Qiu and Fan, 2020).
The Logistic division involves configuration in order provide security related to environment
in order to arrange commodity. It involves moving, storing and handling commodity in
reference of transporting them in accurate timing. It is important to make good accessible in
to right location so that users can buy them and also they take advantage without any kind of
delay. In addition to this, TESCO is large organisation who provides goods without any kind
of delay and reaches to final consumer so that they do not suffer. It also assists company in
reducing unnecessary price connected with accessibility of goods. In assistance of this, it aids
assistance in handling outlets within store house. In context of Tesco, their focus is on
operating their function in different division that is connected to information, material
handling, inventory, warehousing and many more. The Logistic division focuses on grasping
accountability that help in making sure regarding process of company and also maintain
logistic as per aim of organisation. TESCO focuses on taking advantages from Green
logistics in order to execute purpose by using sustainable methods that help in management in
respect of performing function that help in achieving sustainability for a longer period of time
(Wakeman, 2017).

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FINDINGS/ RECOMMENDATIONS
There are various recommendations which can provide to TESCO that is going to be
mentioned below:
The management team of TESCO focuses on provided appropriate training to its staff
member that is helpful in offering appropriate services to its user. It is helpful in
increasing sales and profit margin in future period of time.
The manager of TESCO focuses on adopting innovative technology in order to
provide unique products and services to its customer for satisfying them. It is also
helpful in retaining user for a longer period of time.
They are using artificial intelligence that helps in offering specific goods and services
to its user that helps in achieving competitive edge over rivalries in the market. It aids
assistance in increasing experience level of user in future period of time.
With above discussion, it is analyzed that these all recommendations are important and will
help in improving performance of company. By this way, company will be able to bring
higher operational efficiency and productivity for betterment of whole business.
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CONCLUSION
On the basis of above given report, it is assess that business operation signifies
activities & operation in which organisation focuses on conducting daily operation for
achieving objectives and improving business value by increasing profit margin in future
period of time. In addition to this, operation administration is linked with conversion of raw
material in finished products that help in improving efficiency and profitability of
organisation in future period of time. There is also information in respect of different
functions of business operation and its evaluation that help in taking decisions during
particular phase of time period. In assistance of this, they also provide recommendation
which is useful for organisation during particular phase of time period.
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REFERENCES
Books and Journals
Cabuay, J., 2020. Experiences in Global Enterprise Learning & Design: A Narrative Study
Exploring the Life Stories of Global Trainers Designing & Facilitating Cross-Cultural
Leadership-Management Programs for a Diverse Group of Corporate Learners of
Multinational Firms with Business Operations in Asia (Doctoral dissertation, Northeastern
University).
Cook, G.N. and Billig, B., 2017. Airline operations and management: a management
textbook. Taylor & Francis.
Kasemsap, K., 2019. Promoting strategic human resource management, organizational
learning, and knowledge management in modern organizations. In Advanced Methodologies
and Technologies in Business Operations and Management (pp. 879-891). IGI Global.
Luo, S., Lin, X. and Zheng, Z., 2019. A novel CNN-DDPG based AI-trader: Performance and
roles in business operations. Transportation Research Part E: Logistics and Transportation
Review, 131, pp.68-79.
Raghothama, J., Hanchi, H. and Meijer, S., 2017, December. Hybrid, composable approach
to simulations in healthcare operations and management. In 2017 Winter Simulation
Conference (WSC) (pp. 2857-2868). IEEE.
Shi, Q., Qiu, W. and Fan, Y., 2020. Economic policy uncertainty and the distribution of
business operations between parent companies and their subsidiaries. Emerging Markets
Finance and Trade, 56(2), pp.427-456.
Wakeman, T., 2017. Introduction: Transportation Systems Resilience: Lessons Learned in
Planning, Engineering, and Operations and Management. TR News, (311).
Thai, K.V. ed., 2017. International handbook of public procurement. Routledge.
Christopher, M., 2016. Logistics & supply chain management. Pearson Uk.
Steinker, S., Hoberg, K. and Thonemann, U.W., 2017. The value of weather information for
ecommerce operations. Production and Operations Management, 26(10), pp.1854-
1874.
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