Introduction to Information Technology and Its Impact on Business: A Case Study of HSBC PLC

Introduction to information
technology

Abstract
The main purpose of this report is highlighted as the increasing use of information
technology and its impacts on the business organization. enhancement in the technological aspect
is being seen in recently which has led to increase in usage of these technological aspects. The
information technology is helping the business commencement in various ways which leads to
gain customer satisfaction by increasing the overall productivity for a business. These
technological process helps to reduce the cost of operations as well by cutting the extra expenses
that has to bear by the organization. This report has determined the networking options available
for a business organization that supports various activities in an organization. local area
networking, wider area networking, metropolitan area networking etc. are the components under
this heading which is being discussed thoroughly to understand the technological enhancement
from this particular aspect. Social and ethical issues of higher technological dependence is
discussed which has stated various threats and risk to privacy, security etc. these Sid effects of
increasing usage of technology is getting higher day by day. Further in the report increasing
acceptance of artificial intelligence is stating the areas in which AI helps a business to grow
immensely.

Table of Contents
Introduction to information technology...........................................................................................1
Abstract............................................................................................................................................2
INTRODUCTION...........................................................................................................................4
Literature review..............................................................................................................................4
Impact of IT in helping the business to enhance their operations...............................................4
Ethical and social issues which are increasingly becoming significant in virtual world.............5
Different types of computer networks and their impact on business...........................................5
The impact of Artificial Intelligence (AI) in enhancing the business.........................................6
Analysis and discussion...................................................................................................................7
Impact of information technology on HSBC PLC......................................................................7
Importance of ethical and social issues in HSBC which are significant in the virtual world......8
Types of networking technologies used in HSBC.......................................................................9
Use of AI in HSBC....................................................................................................................10
CONCLUSION..............................................................................................................................10
REFERENCES................................................................................................................................1

INTRODUCTION
The collection, processing, interpretation and storing the data is referred as information
technology. To support and enhance business activity it plays a vital role. These activities related
to data and its uses is done through usage of computer technology. It department in the
organization oversees the major part of technological aspects.
HSBC is the banking organization which was founded in year 1857 in British Hong Kong.
The organization provides their customers with distinct kinds of banking services such as
providing loans, lockers, financial services etc.
The following report will be highlighting the functional; areas of information technology in
context of HSBC banking group. Furthermore, the report will be mentioning, impact of IT in
enhancement of operational activities, importance of ethical social issues, different types of
computer networks and its impact on the firm and impact of AI in business enhancement.
Literature review
Impact of IT in helping the business to enhance their operations
According to Sathish and et.al., (2020) information technology supports the business
activity in many aspects and provides the best alternative to do a thing. Operating on a global
level is one of the benefit given by information technology. Business organization can reach
higher customer base with the help of it. Business commencement in different parts of the world
have become easier now because of information technology. Organizations can reach the
customers living in different parts of the world through emails, social media, messaging etc.
which is an offering of information technology in the firm. many organizations have their own
website which is maintained by IT department in the firm. these online portals are used by
customers and business to interact with one another.
Markova and et.al., (2019) has stated that IT helps in interacting activity that takes place
among the organization. employee can connect with their subordinates and superiors as well
through different channels that are being established by IT team.
According to the views of Sittig and Singh (2020), storage facility provided by IT has reduced
the burden of paperwork in the organization because data are now stored in virtual and physical
drive. Due to the reduction in this burden employees feel less tensed and their productivity isn’t
disrupted.