This document provides an introduction to information technology, discussing its role in the success or failure of a business, ethical and social issues associated with running businesses, different types of networking technologies, and the importance of social media in a business.
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Introduction to Information Technology
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EXECUTIVE SUMMARY Information technology is the process which involves using the computer, mobile or software to exchange the information and data in an electronic form. With the use of technology, there are many benefits, but with advantages, there comes issues like ethical and social which may result in legal consequence for the company as well as loss of reputation. Networking technology is one network which allows to exchange the data in digital form. Social media is one such medium which gives end number of benefits to the business because it gives platform to the businesses to interact with the customers. Software development is an important component of information technology which is used by the companies to keep its data secure. The software development life cycle consists of seven stages which helps in developing, designing and testing the software of high quality.
Table of Contents EXECUTIVE SUMMARY.............................................................................................................2 INTRODUCTION..........................................................................................................................4 LITERATURE REVIEW................................................................................................................4 ANALYSIS AND DISCUSSION...................................................................................................5 Identify the role of IT in the success or failure of a business.....................................................5 Find ethical and social issues associated with running businesses.............................................5 Identify and differentiate between different types of networking technologies..........................6 Discuss the importance of social media in a business.................................................................8 List and explain the different stages of software development life cycle...................................9 CONCLUSION.............................................................................................................................11 REFERENCES..............................................................................................................................12
INTRODUCTION Information technology can be referred to as building communication network for the company, creating and then administering databases, safeguarding information and data, helping the workforce for troubleshoot problems with the mobile devices and computers and doing the work in order to ensure that security and efficiency of the business information is maintained. The main aim of the information technology system is to help the people in carrying out the work in easy and quick manner so that objectives can be achieved (Brooks and Pomerantz, 2017). The organisation chosen for this report is HSBC Holdings PLC, a British investment bank and the financial service company. It traces its origin to the Hong in the British Hong Kong but is presently established in London by Hong Kong and Shanghai banking Corporation in 1991. This report shall cover the role of IT in success of company, ethical and social issues relating to IT, different types of networking technology and importance of social media in the business. Further it will cover different stages of software development life cycle. LITERATURE REVIEW According to Rich Castagna (2020), Information technology is use of the computers, networking, storage and other devices of physical nature which create, store, process, secure and also exchange the data in electronic form. Typically, Information Technology is used in business operations context as opposed to the technology is used for entertainment and the personal purpose.Thecommercialusageofinformationtechnologyiswiththeuseofboththe telecommunication and the computer technology. According to Kirsten Slyter (2019), there are mainly three pillars of responsibility of the IT department which includes the following- IT governance:It is the combination of processes and policies which ensure the system of IT are run effectively with aligning with the needs of company. IToperations:Itincludesprovidingthetechsupport,securitytesting,network maintenance and the device management duties. Hardware and infrastructure:The main focus area can be referred to the physical components of the IT infrastructure.
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ANALYSIS AND DISCUSSION Identify the role of IT in the success or failure of a business. Every business is nowadays engaged in the use of technology, be it online store of the company or the software of the enterprise for recording the transactionsand gather the information. The role of information technology helps the business to increase the performance and productivity and save money, time and efforts. IT plays an important role in the success of the business as it help in global expansion and providing staff access to the organisation information whenever needed (Xiang, 2018). HSBC is a global banking company which uses technology at fullest so that it can operate globally efficiently.The role of IT in the success of HSBC is discussed below- Improved organisational communication- The important and essential use of the information technology in the business is for communication through the platforms like email, video chat, conferencing software and many other. The use of IT allows the business to hold virtual meetings with the clients and staff without spending on travelling. Moreover, the employees can also get access to information and collaborate on the work basis too. HSBC is able to communicate with the customers and employees which helps it to grow and expand on global level. Efficiency in daily operations- IT plays another role which is to improve efficiency of the operations so that the organisation can complete its activity or task on time and at low cost. This is possible when the organisation have enterprise software and the centralised company database. HSBC uses its internal software to record and keep the data of its client and employees safe and secure and improve efficiency of the work. Better experience of customer- IT plays an important role to enhance the customer experience with the improved customer service, e commerce and easier customised marketing. With the help of this, customers are able to interact with the company using their website or the social media, emails or other mediums. HSBS uses technology to interact with customers such as for instance, it has the mobile application with the help of which it solves the queries of customers online(Torten, Reaiche and Boyle, 2018). Find ethical and social issues associated with running businesses. Ethical issues
Information technology refers to the components which are used to store, manipulate and fetch the information at a minimum level. With the advancement in the IT sector, it is important to have the knowledge relating to security and privacy. The ethical issues relating to IT which the businesses face are discussed below in context to HSBS- Personal privacy-It is one of the major concern for the people in today's era as HSBC is a banking company which uses technology on daily basis like mobile banking, internet banking, etc.. It is challenge for the HSBS to maintain the privacy of the clients and the employee's data as any accidental disclosure may lead to ethical issue for the business.Security- As banks are involved in service sector, they have to store all the personal details of the customers in its data so that they can provide all facilities relating to banking service. When there is excessive observation or spying, it may lead to ethical issue for HSBC bank as banks must not track the usage of the customers and if it does so, it must justify the surveillance(Rad, Nilashi and Dahlan, 2018). Social issues These may arise from the external factors which affect the social position of the company. The social issues which may be faced by HSBC is discussed below- Online banking- This banking system may not be safe as it have chances of hacking. Thecustomerswhousesmobilebankingorthesystemmaygethackedbythe unauthorised user which may result in loss of personal information or money. HSBC may face this social issue if it does not have a strong software for these services. Identity theft- Whenever any personal information is being used by any unauthorised third party for illegal purpose like fraud it leads to identity theft. Banks are required to be careful in storing the data and information of the customers so that it is not used for malicious purpose(Hendon, Powell and Wimmer, 2017). Identify and differentiate between different types of networking technologies. Network technology allows the businesses and the institution to send any data digitally with the use of information system. A technology which is used to send or exchange any information between the small or the large organisation is called the networking technologies. The classification of the network technology may be done on the basis of scale and transmission. On the basis of transmission, there are two networking technologies which includes the following-
Pointtopoint-Whenthesenderandthereceiveraredirectlyconnectedthen transmission of the data can be done with the support and help of guided medium which is used for wireless network. Multi point- In this, many nodes (receiver) are directly connected with the help of common medium in linear manner(Vanpoucke, Vereecke and Muylle, 2017). On the basis of scale, networking technology mainly involves the following- LAN (Local Area Network)-This network uses the devices like the computers, mobiles and the laptops which are connected in small range from 100m to 10km. This network depends on the properties like users, range, speed and the error rates. MAN (Metropolitan Area network)-The network in which many LANs are jointly unitedwiththehelpofthenetworkingdevice,calledbridgeandthisformsthe Metropolitan Area Network. Its range is between 10km to 100km.WAN (Wide Area Network)-The network in which numerous WANs are jointly united with the networking device, known as the route which forms the WAN. There are two types of WAN, public which is handled by government and the private which is expanded by individuals. Its range is up to 100000 km(Lloyd, 2020). BasisLANMANWAN MeaningIt connects the group ofcomputersinthe smallgeographical area. Itconnectsthelarge regionliketownor cities. It covers large locality and also the countries together. For example internet. OwnershipIt is owned by private individuals. Itisownedbyboth publicandprivate individuals. Itisownedbyboth private and public. SpeedIt hasrelativelyhigh speed due to less area coverage. It has moderate speed duetorangeof 100km. It has low speed due to its large area coverage of up to 100000km. Used forIt isused in schools and colleges. It is used in towns and cities. It is used in countries or continents. AllowsIt allows single pair ofItmainlyallowsIt allows huge group
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thedeviceto communicate. multiple computers to interact simultaneously. ofcomputersto communicate at same time. Fault toleranceIthasmorefault tolerance. Ithaslessfault tolerance than LAN. Ithaslessfault tolerancethanother two(Mauerhoefer, StreseandBrettel, 2017). Discuss the importance of social media in a business. Social media is a mobile and web based technology which is used to convert the communication into the interactive dialogue. This may occur between communities, companies and the individuals. Social media have become the wide and vast open canvas where to take complete advantage of it, it requires a strong strategic planning. There are many advantages associated with the use of social media in the business which are discussed below- Gaining traffic- Mostly businesses do not realise the usage of website in order to expand their reach to vast expanse of internet from the ground level. Social media enhances the experience by allowing the consumers to leave the comments which increases traffic on the site and and makes it visible which drives the users towards the page of the company which helps in educating the users about the work and service of the company. HSBC can use social media to increase the traffic on its site so tat it can identify what services customers need and plan to offer them the same to improve its goodwill. Marketing research- As social media is a efficient way to connect with the people, it can also be used for conducting the market research. Through social media, businesses can conduct the polls and surveys so that customer feedback can be taken and people can review about the offering of the business. Further, the organisations can look into what competitors are offering so that they can plan their strategies to beat them. This will help HSBC to identify the strength and weakness of competitors so that they can make strategies to move ahead of them(Jimenez-Jimenez, Martínez-Costa and Rodriguez, 2019).
Connect with customers- Social media gives a bridge or platform of the communication which connects the brand with the customers. Businesses who are active on the platform of social media enables the customers to ask the questions and suggest the improvements so that the company can enhance its brand image. HSBC may take help of social media to identify the opinion of customers regarding their services and also identify the needs and demands of the customers. Cost effective- Social media is a free platform as a profile can be created easily without any effort. If being continuously active on social media and using it for the benefit of the company can give end number of results. HSBC can use this zero investment medium to promote is services which will help it to get high return on the investment. List and explain the different stages of software development life cycle. Thesoftware development life cycle can be referred to as the process which is used by the software industry in order to develop, design and test the high quality software. It is aimed to produce such software which meets and exceeds the expectations of the customers within time and cost estimates. It consists of 7 stages which are discussed below- Planning-Before starting the development of software, it is important to make sure that there is sufficient planning with respect to people and finance. The outputs of planning includes project plan, cost estimate and the requirements of procurement. Feasibility or requirement analysis-It involves ensuring the requirements of the project will help end user of system. Gathering the requirements is meant as to talking with the stakeholders and looking at such relevant data. In this stage, the project team work talks with the relevant stakeholders.
Design and prototyping-During this phase, the designer or the developer prototype such feature or map out the solution. Prototyping is important for gathering early feedback and informing the technical decisions. Software development-This phase turns the requirements of the project into the working code. This is the earliest phase of software development where the project manager sees what resembles as the final product. Software testing- During this stage, the tester puts the code through the paces. The tester checks the quality of code, whether it has met the requirementsstated plan, the performance of code and the evidence of the secure development principles. Implementation and integration- This phase takes the code and put it at place where people can use. It simply means to deploy the code on the web server. In some large projects, this may involve integration with several different system. The operations team focus on to deploy the software. Operations and maintenance- In this stage, the developers watch the software for the bugs or defects. If any bug is found, they create the bug report and during the phase of maintenance, it is essential to consider all the opportunities for when development cycle starts again. To figure out as to whether this phase is working well, it is thatthe developers are able to identify the problem quickly and resolve it(Toyama, 2018).
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CONCLUSION It is concluded from the above report that information technology plays an important role in giving shape to the business as it involves using technology to store and gather information and data which will help business in achieving the objectives in an effective manner. There are many social and ethical issues which the businesses face which includes security and privacy concern as ethical issue and identity theft and online banking as social issue. Furthermore, there are mainly three types of networking technologies which includes LAN, WAN and MAN. Social media gives many advantages to the business as it helps in market research and connecting with the customers. At last, it is concluded that software development life cycle involves seven stages which the software industry can use to develop, design and create a new high quality software.
REFERENCES Books and Journals Brooks, D.C. and Pomerantz, J., 2017. ECAR Study of Undergraduate Students and Information Technology, 2017.EDUCAUSE. Hendon, M., Powell, L. and Wimmer, H., 2017. Emotional intelligence and communication levels in information technology professionals.Computers in Human Behavior,71, pp.165-171. Jimenez-Jimenez, D., Martínez-Costa, M. and Rodriguez, C.S., 2019. The mediating role of supply chain collaboration on the relationship between information technology and innovation.Journal of Knowledge Management. Lloyd, I., 2020.Information technology law. Oxford University Press. Mauerhoefer, T., Strese, S. and Brettel, M., 2017. The impact of information technology on new product development performance.Journal of Product Innovation Management.34(6). pp.719-738. Rad, M.S., Nilashi, M. and Dahlan, H.M., 2018. Information technology adoption: a review of the literature and classification.Universal Access in the Information Society.17(2). pp.361-390 Torten, R., Reaiche, C. and Boyle, S., 2018. The impact of security awarness on information technology professionals’ behavior.Computers & Security.79.pp.68-79. Toyama,K.,2018.Fromneedstoaspirationsininformationtechnologyfor development.Information Technology for Development.24(1). pp.15-36. Vanpoucke, E., Vereecke, A. and Muylle, S., 2017. Leveraging the impact of supply chain integration through information technology.International Journal of Operations & Production Management. Xiang, Z., 2018. From digitization to the age of acceleration: On information technology and tourism.Tourism management perspectives.25.pp.147-150.